Kevin Cloud

Toyota of Scranton responded

Hello HANLONKA, Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you had a great experience at Toyota of Scranton and that you found our team to be amazing. Your recommendation means a lot to us, and we're thrilled that you would recommend us to others. We strive to provide the best service possible, and it's fantastic to know that our efforts are making a difference. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you and anyone you recommend in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello LNSEC, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you consistently have a great experience with us at Toyota of Scranton. Keeping our customers informed, maintaining professionalism, and providing friendly service are top priorities for us. We appreciate your trust and loyalty, and we look forward to serving you again in the future. Drive safely! Warm regards, Toyota of Scranton Team

Toyota of Scranton responded

Thank you for sharing your feedback, sokieubrutico! We're thrilled to hear that you had an extremely satisfying experience at Toyota of Scranton. It's wonderful to know that Kevin provided knowledgeable and kind service during your visit, and we're glad he accommodated your needs, especially with your little one. We're also pleased to hear that Ryan made the financing process smooth and respectful, ensuring you got what you needed without any unnecessary pressure. Our team strives to prioritize customer satisfaction, and it's fantastic to hear that reflected in your experience. We're glad you enjoyed the refreshments and hospitality during your time with us. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear RAY1896, Thank you for sharing your experience with us! We're thrilled to hear that Kevin provided you with excellent service and that he followed through on his commitments. Ensuring that our customers feel valued and supported is always our priority, and we're glad Kevin was able to make a positive impact. Your feedback means a lot to us, and we'll be sure to pass along your kind words to Kevin and the rest of our team. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future! Best regards, Toyota of Scranton Sales Department

Toyota of Scranton responded

Dear TMORNHINEWAY, Thank you for your glowing review and recommendation! We're thrilled to hear that you experienced nothing but the utmost professionalism during your visit to Toyota of Scranton. Providing exceptional service to our customers is our top priority, and we're delighted that we met your expectations. If you or anyone you know is in the market for a new Toyota, we would be honored to assist them as well. Please don't hesitate to reach out if you need anything else in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

rjs671, Hi there! It's fantastic to hear about your positive experience with Kevin and the entire Toyota of Scranton team! We're thrilled that Kevin's patient and attentive approach made your car-buying journey a pleasant one. We appreciate you taking the time to highlight the efforts of our Finance Manager, Dealer Manager, and Service Advisor Ashley Ochwat. It's great to know that they all played a role in ensuring you got another great Toyota and personalized your Tacoma TRD Off Road with accessories. Thank you for choosing Toyota of Scranton, and we look forward to continuing to provide you with excellent service. If you ever need assistance or have any questions, feel free to reach out. Safe travels in your new Tacoma TRD Off Road! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear LENBOR, Thank you for sharing your positive experience with Toyota of Scranton. We're delighted to hear that your dealership visit and purchase process were so satisfactory. Our team takes pride in making car buying as stress-free and enjoyable as possible, so it's wonderful to know that you didn't feel any pressure to buy extras and that you found the car that met your needs. We also appreciate your mention of our complimentary lunch service – we believe that every part of your visit should be a pleasant one! If you ever have questions or need further assistance with your new car or anything else related to your ownership experience, please don't hesitate to reach out. We're here to support you every step of the way. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy every moment with your new vehicle and look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DMGORMLEY0202, Thank you so much for choosing Toyota of Scranton for your automotive needs! We truly appreciate your loyalty and your kind words in this four-star review. Our team is dedicated to providing exceptional service and ensuring that every visit to our dealership is a positive experience. We're delighted to hear that you've consistently found the help you needed and were able to find a car that suits your requirements with us. If there is anything specific you feel we could improve upon to earn that coveted fifth star next time, please don't hesitate to let us know. We're always eager to hear feedback from our valued customers. Once again, thank you for your continued support, and we look forward to assisting you in the future. Safe travels and enjoy your new vehicle! Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

RJMJ_1, Thank you for taking the time to share your feedback about your recent visit to Toyota of Scranton. We're delighted to hear that you were greeted promptly and courteously and that you found our facility to be immaculate and well-maintained. Your compliments about our knowledgeable staff are greatly appreciated. We understand that the tire rotation took longer than expected, and we apologize for any inconvenience this may have caused. We'll certainly review our processes to ensure we can improve the wait times while maintaining our high service standards. Your feedback is valuable to us, and we aim to make every service visit more efficient and enjoyable. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. If you have any more suggestions or need further assistance, please feel free to reach out. Your satisfaction is important to us. Sincerely, The Service Team Toyota of Scranton

Toyota of Scranton responded

JOHNSONFAM34 Thank you for sharing your wonderful sales experience at Toyota of Scranton with us! We greatly appreciate your feedback and are thrilled to hear about your outstanding experience. We're delighted that Kevin's dedication and expertise made a positive impact on your visit. Providing informative and confident assistance is a priority for us, and we're glad that Kevin's knowledge and approach helped you make a decision that you're satisfied with. We're grateful for your support, and we'll be sure to pass along your kind words to Kevin. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your ownership of the vehicle continues to be exceptional. Thank you once again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton