Back

Toyota of Scranton

Scranton, PA

4.7
5,512 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,512 reviews

October 20, 2020

Experience was excellent!! Brian Burgess my salesman was extremely knowledgeable and helpful. All staff were professional and friendly. The process was fast and easy. The most stressful part was choosing wh More

by MMMYERSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Toyota of Scranton responded

mmmyerski, thanks so much for your loyalty to our dealership. We all appreciate your kindness. We are delighted to know Brian was so helpful with your buying experience. Enjoy your new ride! Take care.

October 19, 2020

Great place I have bought several cars here and I will Great place I have bought several cars here and I will return in the future. Mary Jo is very helpful too. Sales associate great too More

by JHATALA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
Oct 19, 2020 -

Toyota of Scranton responded

JHATALA0, Thank you for your loyalty to our dealership. It is appreciated. We wish you all the best with your new vehicle. Take care, and we are here if you need us.

October 19, 2020

Realizing this pandemic made it difficult to match a car and a buyer Jax did a great job in staying in touch and finding our car. More

by jstella
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jax Gonsky, Howard Sweeny
Oct 20, 2020 -

Toyota of Scranton responded

jstella, we are so happy you were able to work with Jax and find a vehicle of your liking. Thank you for the perfect, 5 star review and awesome review. Take care.

October 18, 2020

Scranton Toyota gets my appointment when I need it, cover everything I need done and more, I drive a lot and need responsible people to take care of my car More

by RFLYNN2905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Scranton responded

Thank you, Rflynn for the great review and 5 star rating. We are here to help with all your automotive needs. Do not hesitate to reach out to us. Take care.

October 18, 2020

Courteous sales pitch by Ms. Sylvia Thompson which prompted me to buy this vehicle here. However, finance planning was disappointing as the advertised rate was much lower than what was presented to m More

by VPMD13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SylviaThompson, Michael Reilly
Oct 19, 2020 -

Toyota of Scranton responded

VPMD13, Thank you for your feedback. Our Vice President of Guest Experience is available to discuss your comments. You can reach Mary Jo Preno at 570.702.8776. Thanks again. Sylvia does an amazing job . We are delighted she is part of our Sales Team. Thank you for acknowledging her. Take care.

October 18, 2020

Very professional, very quick, and they even kept in touch every step of the way. I’m new to owning anything somewhat nice so they even walked me through how my warranties work and everything. More

by TRISTONFARRELL
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 19, 2020 -

Toyota of Scranton responded

TRISTONFARRELL, I am delighted our staff was so helpful. Welcome to the Toyota of Scranton Family. We are here if you need us! Take care. Thank you for the awesome review.

October 18, 2020

Friendly and very professional. Clean and fast service. Great all around. Staff was very helpful was very straightforward with explaining everything. Would highly recommend for services. More

by TAYLORNEIGHBORHOODCRIMEWATCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Langlois
Oct 19, 2020 -

Toyota of Scranton responded

Thank you for the perfect, 5 star review and your recommendation. It is appreciated. Take care.

October 16, 2020

The people at this location are very polite as well as very helpful in finding a vehicle. The experience here was great, I will always recommend Toyota of Scranton. More

by SAMMIFARNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin
Oct 16, 2020 -

Toyota of Scranton responded

Thanks Sammifarnan for your 5 star review and recommendation. We all appreciate it. Take care.

October 16, 2020

The waiting is getting longer and longer. The car wash seems to be always broken. The bath rooms are very clean and the service is good. More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 17, 2020 -

Toyota of Scranton responded

JANDPMCS, that you for your feedback. We suspended the car wash due to Covid-19. It is for your safety and the safety of our employees. Thank you for you comments on our dealership and the service you received. We apologize for the lengthy wait time. Take care.

October 16, 2020

Tiffany was wonderful to work with as usual and she did give me a discount on the brake work I needed but the cost of the brake work even with the discount was expensive. I was there for inspection so I di More

by DEBBIEGAL777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Toyota of Scranton responded

Debbiegal777, please give us a call so we know all is well with you and your vehicle. Thanks so much for your review and all the feedback. We appreciate you taking the time to complete this review. Take care.

...
270
...