Toyota of Scranton

Always great Toyota Scranton is very professional and accommodating. Stephanie was very helpful and pleasant. Check in person was very courteous and helpful also. Toyota Scranton is very professional and accommodating. Stephanie was very helpful and pleasant. Check in person was very courteous and helpful also. A good experience. More

service on time , every time toyota #3 , no issues saleman / service tech / office -appointment..all smooth...appointment time kept and my schedule remained on time by them being toyota #3 , no issues saleman / service tech / office -appointment..all smooth...appointment time kept and my schedule remained on time by them being on time.. truck is for work and it's important scheduling is on the button More

Not as great as when it first opened. They got me right in for my 10K mile check (I purchased the vehicle new last December) but it was almost 2 hours wait (when told it would be 45 mins.) They got me right in for my 10K mile check (I purchased the vehicle new last December) but it was almost 2 hours wait (when told it would be 45 mins.) and the construction of a new food business in the showroom was loud and dirty. I instantly regretted waiting; wished I’d asked for a car to take me home. More

Excellent customer service Stephanie Jones was extremely helpful and courteous. She was well organized and informative. She made sure to go over everything that was being done t Stephanie Jones was extremely helpful and courteous. She was well organized and informative. She made sure to go over everything that was being done to my car and gave me options. I am hoping to deal with her in the future. More

Inspection follow up and used vehicle shopping Brought my Tacoma in for follow up inspection and got my vehicle appraised. Even though I didn’t buy that day Tiffany and the service department were Brought my Tacoma in for follow up inspection and got my vehicle appraised. Even though I didn’t buy that day Tiffany and the service department were super great as always. Maxx Broden took the time to show me used trucks and take a test drive. Would highly recommend these people and will be back again 👍🏻 More

Great experience Salesman was very helpful and knowledgeable. From start to finish overall a great experience. I would go back and also recommend this dealership to Salesman was very helpful and knowledgeable. From start to finish overall a great experience. I would go back and also recommend this dealership to anyone. More

Damaged my vehicle I had my 5000 mile service done on my brand new 2019 Tacoma. Each wheel that was rotated was scratched by the removal and replacement of the lug nuts. I had my 5000 mile service done on my brand new 2019 Tacoma. Each wheel that was rotated was scratched by the removal and replacement of the lug nuts. These are matte black wheels with 4900 miles and are now destroyed by “professional service”. Still waiting for my call back from the service manager 14 days later. More

Needed a battery change After buying my new used truck. 3 days later the low battery light came on the dash telling me I need new batteries. I contacted Nick who was my sales After buying my new used truck. 3 days later the low battery light came on the dash telling me I need new batteries. I contacted Nick who was my sales person he said come on in and we will change them for you. It took me a while to return since the dealership is about 45 minutes away. I choose a day when I had time to drive there and went into the service area and was quickly helped. Batteries changed and I was on my way. Just a bit disappointed that I had to waste 1:45 minutes of my day for such a small yet vital necessity to drive my truck. I guess batteries in key fobs are not included in the Toyota certification process More

Needed a work truck ASAP due to accident. Was trying to find a truck fast to replace another that was totaled in accident. Looked here in North Carolina first, because because I live here. Sta Was trying to find a truck fast to replace another that was totaled in accident. Looked here in North Carolina first, because because I live here. Started to look out of state for better truck for my needs and prices. Toyota of Scranton had a truck that matched what we needed and a great price. I flew in from N C. Was pleased to be picked up from airport and taken to dealership. They were so nice to get us lunch while there and the paper work was smooth sailing, was out of there in 2 hours. Had an 8 hour drive home and ran just great. The truck has been wonderful and will look up Toyota of Scranton if the need arises again. Service was great and met my needs. More

60000 mile service The lady who took care of me was very professional, she notified me that my tires were passable but worn. She recommended that I get new tires in the The lady who took care of me was very professional, she notified me that my tires were passable but worn. She recommended that I get new tires in the future. I appreciate that she didn't give me a high pressured sales pitch but rather a suggestion. I develop a trust in the advisor who uses that approach. More