Toyota of Scranton

OUTSTANDING The people at the dealership were helpful every question I ask. Treated me and my wife like family. Did not rush us. Explain everything so we would The people at the dealership were helpful every question I ask. Treated me and my wife like family. Did not rush us. Explain everything so we would understand. Service was Outstanding.. More

Friendly staff The staff was very friendly and quick to address any problems I had. I was greeted the moment I walked in the door and felt like a valued customer. The staff was very friendly and quick to address any problems I had. I was greeted the moment I walked in the door and felt like a valued customer. More

5000 Mile Checkup Staff was very friendly.. I was met at my car door by two employees in the Service Department. Within an hour they were finished and I was on my way. Staff was very friendly.. I was met at my car door by two employees in the Service Department. Within an hour they were finished and I was on my way. I had a question about a second set of keys (I only received one, when purchasing the car).. I'll be calling my salesman next Monday, to set up an appointment to purchase another set, JUST IN CASE I manage to misplace the set I have. More

my truck is jerking your service is good but we keep telling you there is something wrong with truck it jerks in a certain gear and you say there is nothing wrong . you s your service is good but we keep telling you there is something wrong with truck it jerks in a certain gear and you say there is nothing wrong . you say maybe it is the road well we know the difference of a bumpy road and jerking . More

Excellent service We had our final check-up under the Toyota Care program done and our inspection was also due. Since it was cheaper to go elsewhere for the inspection We had our final check-up under the Toyota Care program done and our inspection was also due. Since it was cheaper to go elsewhere for the inspection I did not inquire about it, but Alan Aimer asked about the inspection being due soon and I was honest and said I could get it cheaper somewhere else, so he offered to match the price and I was able to have it done while I was there. Great Customer Service, saved me another trip and very helpful. I'll be sure to think of Toyota as my service place of choice from now on , Thanks Alan! More

Great experience The individuals in service did not hesitate to take my concerns into their own. The completed the work and made sure it was as good as the day I drove The individuals in service did not hesitate to take my concerns into their own. The completed the work and made sure it was as good as the day I drove it off the lot. More

Great customer service was kept informed. Tiffany kept me informed of all service needed and had great customer service skills. I liked that she followed up with me after th was kept informed. Tiffany kept me informed of all service needed and had great customer service skills. I liked that she followed up with me after the appointment. More

Leasing a new 2019 Toyota Camry. My experience with Toyota of Scranton leasing a new 2019 Toyota Camry was very good. Chris Wagner, the sale representative was very informative and he My experience with Toyota of Scranton leasing a new 2019 Toyota Camry was very good. Chris Wagner, the sale representative was very informative and helpful. I would recommend him to anyone who is interested in buying or leasing a Toyota vehicle. More

Good communication and follow through So far the experience with the service center has been good. They listened to me regarding an issue that I was having with my truck and were able to So far the experience with the service center has been good. They listened to me regarding an issue that I was having with my truck and were able to figure out a solution in a timely manner. The sales process was good as well. More

Efficient Had an appointment and car was ready in 1 hour. Service people are all so nice and it doesn’t feel fake. So far my servo e is free with a new car. Had an appointment and car was ready in 1 hour. Service people are all so nice and it doesn’t feel fake. So far my servo e is free with a new car. More