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Toyota of Scranton

Scranton, PA

4.7
5,000 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,000 reviews

February 28, 2019

12 month service and Pa inspection. Attendant was there when arrived. No waiting at service desk. Work done in reasonable amount of time. Initially, vehicle wasn't washed when service wa More

by daveyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Feb 28, 2019 -

Toyota of Scranton responded

We are so happy to hear your experience at our dealership was a great one! We are happy that you didn't need to wait much either!

February 28, 2019

Service for airbag recall Started and finished right on time. I was very pleased I’ve beer putting it off for a long time because I didn’t want it to tie up my whole day. It w More

by MARYSANTOLI3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m terrible at remembering names but everyone was polite and knowledgeable , AJ Wallace, Travis Langlois
Feb 28, 2019 -

Toyota of Scranton responded

MARYSANTOLI3, how fantastic...we exceeded your expectations. Thank you for taking the time to inform us of your experience, and the 5 star rating. See you at your next visit.

February 28, 2019

quick & courteous very comfortable waiting room, quick and courteous service, price reasonable. Kevin Brzegowski, was very helpful, keeping me up to date and explai More

by NJAPCM44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Feb 28, 2019 -

Toyota of Scranton responded

NJAPCM44, we are delighted your service experience went well and you found the entire process to your liking. We look forward to seeing you at your next visit. Thank you for taking the time to inform us of your experience.

February 28, 2019

Great friendly service I love this dealership. No high pressure sales and everyone is friendly and professional. Service department is always ready to schedule an appointmen More

by FILLY811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The shuttle driver was very nice but I don't know his name., Kevin Brzegowski
Mar 01, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating! We look forward to doing business with you again in the future!

February 28, 2019

I love toyota scranton I've had experienced services from other locations but they fall short compared with Toyota Scranton. Satisfaction guaranteed. They take you right awa More

by wander_camara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Toyota of Scranton responded

Thanks for taking the time to give us a 5 star rating and positive review! We are so happy to hear you love our dealership!

February 28, 2019

Excellent We had a scheduled appointment for Tuesday but were in the area on Monday. We called to see if we could come in that afternoon. The service departmen More

by william
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Nick Bosque
Mar 01, 2019 -

Toyota of Scranton responded

Thank you for the positive review, we appreciate your feedback!

February 28, 2019

Pleasant experience Convenient and people were pleasant to deal with. Dunkin’ Donuts was a plus!would go back and recommend to others! Loved the car wash I received to More

by NAUMAN1227
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Toyota of Scranton responded

Thank you for the 5 stars and great review! We are so happy to hear you are pleased with your service experience at our dealership,

February 28, 2019

First time customer Everyone very helpful & friendly. Follow up was very good. Dealership clean. Joe helped make the deal painless. Was there several hours, didn't come t More

by LYNNMJ122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Mar 01, 2019 -

Toyota of Scranton responded

We really appreciate you taking the time to share about your experience at our dealership and we are so happy it was a good one! Thanks for the 5 stars!

February 28, 2019

Good car buying experience Went to Toyota to see what options I had with turning in my Rav4 because the lease was up. I always dread the whole car shopping experience. Upon arri More

by christineq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR in finance, Maxx Broden
Mar 01, 2019 -

Toyota of Scranton responded

We are so happy to hear about your experience at our dealership! Thank you for the 5 stars and great review!

February 28, 2019

Great service Joe Mercado Jr has great knowledge of all your product, very friendly and great personality . Your service department was great. I would recommend yo More

by DARYL18425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly, Allen Blad
Feb 28, 2019 -

Toyota of Scranton responded

DARYL18425, thank you for the 5 star review and recommendation. It is greatly appreciated.

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