Toyota of Scranton

Service Department Staff I had an appointment for my car due to hearing a very loud rattling noise. I was told that the exhaust was loose and was tightened. I paid the $54 fee I had an appointment for my car due to hearing a very loud rattling noise. I was told that the exhaust was loose and was tightened. I paid the $54 fee for the service and picked my car up. 2 days later the noise was back and I called for another appointment. Upon arrival to drop my car off I retold the service person what had happened. When she read the notes on my file she said that is not what was found last time. She told me that the computer said they were unable to recreate the sound. I got a completely different story told to me on the phone and paid for the service charge. I told her that it was not what I was told and if they didn’t hear the sound they didn’t turn on the car. She said I could leave and they would see if they could find it. I told her I was not leaving until someone listened to the noise. Someone listened and told me 10 minutes later the skin on my muffler was loose and I would need a new one. I was extremely disappointed in the misinformation I was given and sent home with. Only to come back and be told something else. Then they tried to pass me off and send me home without hearing the noise again. I asked for a price and she told me she would get back to me with a price. She never called. Needless to say, my car is being fixed but a reputable and trustable home town mechanic. I will NOT be coming back. More

I love Toyota of Scranton!!! I’ve been dealing with Toyota of Scranton for many years and have always been pleased with Sales, Service, Finance and anyone I’ve come in contact wit I’ve been dealing with Toyota of Scranton for many years and have always been pleased with Sales, Service, Finance and anyone I’ve come in contact with. Everyone is knowledgeable, friendly & helpful. I can highly recommend Wayde in the Sales Department. He made my sales experience a smooth transition. He answered all my questions and was amazing! More

Very efficient service and friendly environment Toyota was quick and the facility was comfortable during my wait. My car was even cleaned complimentary of my service! I would absolutely return for s Toyota was quick and the facility was comfortable during my wait. My car was even cleaned complimentary of my service! I would absolutely return for service More

Helpful and friendly I checked in for my service appointment with Stephanie Jones. She was efficient, knowledgeable and extremely helpful. Stephanie took the time to come I checked in for my service appointment with Stephanie Jones. She was efficient, knowledgeable and extremely helpful. Stephanie took the time to come to my car to help with ideas to solve small issues I was having. It shows why I come back to Toyota again and again. You do not get this kind of attention from other dealerships. Five stars from me again and again! More

Service Jake and the rest of the crew were great from the time I arrived until the end. Coming back for my free bday car wash. Jake and the rest of the crew were great from the time I arrived until the end. Coming back for my free bday car wash. More

I wouldn't buy another car from him I would not buy a car from Conroe Gary again. He is nice, but I personally wouldn't do this again. Leasing a car is notpreference. Thank you . I would not buy a car from Conroe Gary again. He is nice, but I personally wouldn't do this again. Leasing a car is notpreference. Thank you . More

Worth repeating Leased my second RAV4 in June. Maxx was thorough and helpful in completing the deal. Jenna in financing was knowledgeable and helpful. I felt no press Leased my second RAV4 in June. Maxx was thorough and helpful in completing the deal. Jenna in financing was knowledgeable and helpful. I felt no pressure from either. Both were professional and pleasant. More

xxxxx Was impressed they have walk in service. Was not from the area and needed the fuses replaced in my power outlet. Called the day before and they said Was impressed they have walk in service. Was not from the area and needed the fuses replaced in my power outlet. Called the day before and they said just bring it in. Only waited about an hour for the work to be done. I think Louie was new so put me on hold several times to get the answers but was very helpful. More

Top notch professional Car was finished on time and the work was performed to best possible outcome. Great buying experincing no pressure well informed staff of car gurus Car was finished on time and the work was performed to best possible outcome. Great buying experincing no pressure well informed staff of car gurus More

Excellent experience Great customer service even did a recall I didn't even know about great place to go!!!! I did not have an appointment but they did get me right in.(: Great customer service even did a recall I didn't even know about great place to go!!!! I did not have an appointment but they did get me right in.(: More