Toyota of Scranton

Outstanding service My salesman Brian along with the financial team worked magic to get me into an amazing RAV4 hybrid with great payments with my bad credit My salesman Brian along with the financial team worked magic to get me into an amazing RAV4 hybrid with great payments with my bad credit More

Horrible experience Zero stars. When I brought in my 2018 Toyota Highlander with less than 4,500 miles on it for an inspection and oil change, I was informed it would tak Zero stars. When I brought in my 2018 Toyota Highlander with less than 4,500 miles on it for an inspection and oil change, I was informed it would take 90 minutes. It took 3 hours with no notification other than "checked in" on the board. I had to go to the desk twice to inquire about the status of my SUV. Only told 40 more minutes after waiting 2 hours, but 40 minutes turned into 1 hour. After 3 hours, I was informed that it needed a safety front wheel alignment....really? First pothole I would hit would kill the alignment. There is one on the road right in front of the place. Between bad customer service and trying to make a quick few hundred bucks off me, ZERO STARS. I would never recommend Toyota of Scranton for servicing or inspecting vehicles. More

Pleasure to buy This is my second purchase from this dealer. The entire process was painless and Doug Stahl was so easy. It is unlike other experiences at other dea This is my second purchase from this dealer. The entire process was painless and Doug Stahl was so easy. It is unlike other experiences at other dealers that I have had in the past. More

Bought a vehicle I went to Toyota because my mother is very happy with the dealership. My no pressure salesman was a gentleman named Doug. The people in the finance d I went to Toyota because my mother is very happy with the dealership. My no pressure salesman was a gentleman named Doug. The people in the finance department really extended for me. The head of sales, Andrew was extremely nice. Overall, thee best experience I've ever had in buying a vehicle. More

Check tire and rim. I hit a pot hole and lost my hub cap. I had the Toyota dealership check the rim and tire to make sure that it was ok to drive. They said the tire wa I hit a pot hole and lost my hub cap. I had the Toyota dealership check the rim and tire to make sure that it was ok to drive. They said the tire was fine, the rim was bent and they fixed it. I bought a new hubcap and they installed it. They were very nice to deal with and prompt. Everyone at this dealership seems to be on the same page and they work well together. I feel very confident taking my vehicle there to be serviced. I will use them even though it is a longer drive from my home than some closer dealerships. More

Great Service as always Friendly service associates. Love the shuttle service. Always accommodating and knowledgable when it comes to my vehicles. Calls with updates if anyth Friendly service associates. Love the shuttle service. Always accommodating and knowledgable when it comes to my vehicles. Calls with updates if anything changes. Love it. More

Great visit Alan is great! Wonderful service. Great explanations and recommendations. Always greeting me with a smile and being helpful. Will always bring my car Alan is great! Wonderful service. Great explanations and recommendations. Always greeting me with a smile and being helpful. Will always bring my car here to see them! More

Fast Friendly Quality service Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Ta Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Tacoma and any other vehicle i may have in the future. Thanks Toyota of Scranton... More

Service was great Sales person & Finance department were great to deal with. Salesperson went over all the features of the car. Finance got us an excellent interest rat Sales person & Finance department were great to deal with. Salesperson went over all the features of the car. Finance got us an excellent interest rate. More

Respectful and good communication The sales representative and manager were willing to talk and listen to our wants and needs. They were willing to understand our financial concerns. The sales representative and manager were willing to talk and listen to our wants and needs. They were willing to understand our financial concerns. Would work with them In the future. More