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Toyota of Scranton

Scranton, PA

4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

February 07, 2019

Timing was very good. Vehicle was finished in the time that I was quoted. However, my vehicle was not washed after the service due to a broken car wash. More

by MRSPOOCH1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Feb 07, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback!

February 07, 2019

Toyota of Scranton is awesome!!! It is always a great experience when I go to Toyota of Scranton. Every person there is friendly, professional, and quick to help you with anything yo More

by CGAGLIARDI701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Rogari
Feb 07, 2019 -

Toyota of Scranton responded

We are thrilled all went well at your visit. Thank you for the 5 star review and recommendation. It means so much.

February 07, 2019

Prompt, helpful The service was done in a very timely manner and the work was well done. Phil was very helpful.. The waiting area was very convenient. More

by jrob0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Feb 07, 2019 -

Toyota of Scranton responded

Thank you. We are delighted you were in and out in a timely manner. We appreciate the 5 star review.

February 07, 2019

Knowledgeable and friendly I was in and out for a routine tire rotation and they even put a new vanciry plate on for me free of charge! Very friendly! More

by lindsriddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Feb 07, 2019 -

Toyota of Scranton responded

Thank you for the perfect review.

February 07, 2019

Great service The online scheduling service was fast and easy. The check in process was great. The service advisor phillip sottile was very courteous. The area was More

by hoovert6510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Feb 07, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate the 5 star rating!

February 07, 2019

Very convenient for the working professional The service at Toyota is very organized and efficient. It is great to get the car serviced and get a ride to work instead of waiting for hours. Phil More

by jeaniepav7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was a person that gave me a ride to and from my office that was very nice., Philip Sottile
Feb 08, 2019 -

Toyota of Scranton responded

We invite you back so we can wash your vehicle. Our car wash was out of order earlier this week and we were unable to wash vehicles. Thank you for the awesome review. It is greatly appreciated.

February 07, 2019

Company Vehicle Service They contacted me right away to let me know what was wrong with out company vehicle and then contacted me as soon as it was complete. More

by SHANNON.SACCHETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Toyota of Scranton responded

Thank you for the honest account of your service visit. We appreciate the 5 star review. Thank you.

February 07, 2019

State inspection not performed. Lug nuts on left rear tire were loose and could be turned by hand. Vehicle was promised by 5 pm on day scheduled for maintenance. It wasn't ready until after noon the followin More

by wejoyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
Feb 08, 2019 -

Toyota of Scranton responded

I am concerned about your recent experience at our dealership. If you would, please contact me at 570.702.8776 to further discuss your service visit. Thank You Mary Jo Preno Vice President Guest Experience

February 06, 2019

Fantastic Was fast and even did my inspection 2 months early! Best dealership I ever dealt with. Kevin was helpful and made sure that I had everything that I More

by shanld730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Feb 06, 2019 -

Toyota of Scranton responded

Thank you for the 5 stars and awesome review!

February 06, 2019

Great Experience! We had a great experience we came in to test drive a Rav4 and a Highlander. We fell in love with the Highlander and got a great deal on the a Subaru More

by mharvey86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Feb 06, 2019 -

Toyota of Scranton responded

We are so happy to hear about your experience at our dealership! Thanks for taking the time to leave such a great review and 5 star rating.

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