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Toyota of Scranton

Scranton, PA

4.7
5,469 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,469 reviews

January 14, 2019

Another Hapoy Toyota Customer I live over an hour away from a Toyota Dealership so I’ve been using my local garage. I noticed an ongoing issue with my brakes and realized the a Toy More

by CatScott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frayko, Travis Langlois
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating!

January 14, 2019

15,000 mile maintenance service All staff from the beginning to the end of service are courteous and helpful. The service was very quick and explained to me when finished. More

by dorisj31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t have my paperwork right now, so I can’t remember
Jan 25, 2019 -

Toyota of Scranton responded

We are so happy to hear about your great experience! Thank you for taking the time to share this and the great recommendation!

January 14, 2019

Camry owner I've always had a good experience at Toyota Scranton. I live in Wilkes Barre and rather take the drive to Scranton instead of taking my vehicle to mot More

by FLATBUSH74.MF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Feliciano
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for being a loyal customer! We really appreciate the 5 star rating.

January 14, 2019

Very good The sales staff was knowledgable and fair. I also appreciated their honesty. I never felt like we were being worked over. Overall it was a good experi More

by ROSS.TOLERICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Nick Bosque
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for the 5 star rating and positive review!

January 14, 2019

Great They were very helpful would recommend them to who their the best I ever went to can't say enough about them love them everyone of them thank you Cami More

by CMUSTO919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Seo, Maxx Broden, Nick Bosque, Nicholas Vieira
Jan 25, 2019 -

Toyota of Scranton responded

Thank you for the positive review, we appreciate your feedback! We really appreciate you recommending us!

January 14, 2019

Great Service! The service staff are always very efficient, and helpful. The waiting area is great, and the turnaround/wait time is always expedient. I highly rec More

by aprilshowers38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall who assisted me.
Jan 25, 2019 -

Toyota of Scranton responded

Thank you for the 5 stars and great review! We really appreciate you recommending us!

January 14, 2019

Resolved my issue I had an issue with the prior service performed at Toyota of Scranton. They stood behind the work and resolved the issue to my liking! More

by robertn7378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback!

January 12, 2019

Great service- great people I got an appointment fast and for when it was convenient for me. My service advisor, Kevin was knowledgeable about my car and even gave me a tip on h More

by 4jmorans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Jan 12, 2019 -

Toyota of Scranton responded

Sounds like a homerun! Thank you for the awesome review.

January 12, 2019

Not happy with Service Tires were checked pressure was never checked because after service I took to jack Williams tire and tires had to much air in them. also lack of being More

by HELECTRICAL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Bugno
Jan 12, 2019 -

Toyota of Scranton responded

I would appreciate the opportunity to have a conversation with you about your service experience. Please contact me at 570.702.8776 Thank you, Mary Jo Preno Vice President Guest Experience

January 11, 2019

Botched recall experience People who make recall appointments need to know what is involved with recall listen to customer. The guy that worked on the truck was the only one w More

by WECDAC
Customer Service
Recommend Dealer
No
Employees Worked With
To frustrated to get names
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