Toyota of Scranton

Staff are awesome, friendly and accommodating. Staff were helpful and accommodating, we had our car traded. And on the same day everything was done, & got our new car. Thankful & grateful to all Staff were helpful and accommodating, we had our car traded. And on the same day everything was done, & got our new car. Thankful & grateful to all the staff who made it possible.... 😀😀😀 More

Easy and efficient Great price all paperwork was ready when I arrived. We were in and out the door in about 1/2 hour. Everyone we dealt with was very friendly Great price all paperwork was ready when I arrived. We were in and out the door in about 1/2 hour. Everyone we dealt with was very friendly More

Easy peasy. Had tires rotated. Was escorted to the mall for an hour. They picked me up as scheduled and all went perfectly! Great Dealership! Thank you! Had tires rotated. Was escorted to the mall for an hour. They picked me up as scheduled and all went perfectly! Great Dealership! Thank you! More

Most pleasant car buying experience ever. We stopped at the Toyota Scranton dealership on a spur of the moment decision. We couldn't be more pleased with our experience. We gave the excellent We stopped at the Toyota Scranton dealership on a spur of the moment decision. We couldn't be more pleased with our experience. We gave the excellent ratings to both Max Broden and Cathy Keohan because a rating of less we feel would be a disservice to them. They made the whole experience go so smooth.They are a credit to your dealership. More

Great I had a great experience buying my new toyota rav4. The process was quick and the trade in value was very fair. I would not hesitate to return in th I had a great experience buying my new toyota rav4. The process was quick and the trade in value was very fair. I would not hesitate to return in the future. More

Freindly people I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said th I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said they would call me if the truck sold before I got there. I didn't but that one but I bought another. More

Salesmen A.J. Wallace excellent. Our salesmen was very honest and personable. I rate him at a 10. We were very disappointed with the financial department. Our interest rate kept chang Our salesmen was very honest and personable. I rate him at a 10. We were very disappointed with the financial department. Our interest rate kept changing. I signed all the forms then they showed us the bill. They told us the interest rate would be 1.99% and the bill showed 4.3%. They presented the forms backward. I would of opted out of the whole deal had I known the interest rate increased by 2.3%. More

Impossible to deal with. As always the staff here was clueless. They did their best on everything to avoid actually fixing the problems and making excuses how the problems I h As always the staff here was clueless. They did their best on everything to avoid actually fixing the problems and making excuses how the problems I had were not their fault. My last appointment they adjusted my bumper. This appointment they said the bumper adjustment causing the paint to wear is normal. They said the tires were “choppy” and that’s why I have a wobble in my truck. When asking what causes that they stated “usually that happens when the alignment is off”. I asked if the alignment was checked and they said “yes it is showing good”. So clearly another issue of not knowing what is causing the problem along with leaving here with the problem not fixed and then just trying to sell me tires. Even though the tires should be warranties through that warranty. More

typical service is good, troubleshooting is disappointing. General service is good however I have an ongoing rattle that is intermittent and that is the problem. Although it has been diagnosed by a technician General service is good however I have an ongoing rattle that is intermittent and that is the problem. Although it has been diagnosed by a technician in the past, when it re-occurs, they will not take my word that it is happening again unless they hear it again! very frustrating after 5 visits since December 2017 on my 2016 Tacoma. More

Oil Change The actual service provided by Philip Sottile was great, and the greeter was very friendly as well. There were, however, two issues: 1. I tried t The actual service provided by Philip Sottile was great, and the greeter was very friendly as well. There were, however, two issues: 1. I tried to schedule my appointment online and received an email from the dealership indicating that someone would call me to confirm an appointment time but no one called. I called the dealership a few days later to schedule an appointment, told the advisor of the botched e-mail scheduling experience (he was apologetic) and scheduled the appointment. Unfortunately, when I arrived for my appointment, the greeter showed me that my appointment wasn't on his schedule. He was very good about getting me in that day anyway but, when I showed him the text message confirmation of the appointment, he made it seem like I was making a big deal of the situation, which I wasn't. I only wanted him to pass the information to someone else to (hopefully) ensure that this would be corrected for future customers. 2. I specifically requested that the techs NOT move the driver's seat (this is because I have a herniated disc in my neck and it's hard to get the seat properly adjusted to keep my posture where it's most comfortable). Even though the tech acknowledged my request, when I picked up the car, I learned that someone had moved the seat to it's furthest rear and lowest position, which was a significant change from it's original setting. I find that type of inattentiveness to be extremely disappointing, to say the least. More