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Toyota of Scranton

Scranton, PA

4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

December 18, 2018

Too busy I made an appointment weeks ago. Arrived with about 8 people ahead of me checking in. In the waiting area there were at least 25 people also waiting I More

by PATRICIA.STRUBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saron O'Malley
Dec 19, 2018 -

Toyota of Scranton responded

Patricia, I apologize for the lengthy service appointment and fact you were not offered our shuttle service earlier in your wait time. Please understand it is our goal to honor your time. The last thing we want to do is disappoint our customers. Thank you for taking the time to let us know about your experience.

December 18, 2018

Needed service drove out wit new car My 2010 camry xle needed $2400 in service. 110K miles. Speant 3k in last year. Decided to buy new. Sales very helpful but insisted I buy on lot to get More

by WCOLLINS63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance was great getting me out the door , Jeffrey Felkowski, Howard Sweeny
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback! We hope you are enjoying your new car!

December 18, 2018

6 month service on my 2018 Tacoma The 6 month service went very well on my 2018 Tacoma. They went over all the necessary services including my truck was very nice and cleaned when serv More

by JWARNERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Steve Feliciano
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating!

December 17, 2018

Very easy and no hassle. Glad to have a person ho wasn't pu The Salesman was cooperative and very friendly. Helpful with getting everything ready to go. He explained any and all questions well. It helps whe More

by KIDSNCATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese, Michael Reilly
Dec 17, 2018 -

Toyota of Scranton responded

We are thrilled you had an outstanding experience at our dealership. Thank you

December 17, 2018

excellent salesman John was very thorough when showing us the vehicles available - we had a specific model and option in mind. Was patient when we wanted to compare col More

by drosengran
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Skumanich, Howard Sweeny
Dec 17, 2018 -

Toyota of Scranton responded

John is an asset to our Sales Team. His goal is to make certain his customers are happy with their experience. Thank you for the awesome review and recommendation.

December 17, 2018

30 day check up Very professional staff, makes you feel like your at home also the customer waiting area is very comfortable and the bonus is having the dunkin donuts More

by SAMGIDRIVETRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Toyota of Scranton responded

That is exactly how we want our customers to feel...that they are at home in our dealership. Thank you.

December 17, 2018

Timely and Friendly; Hard Combination to Beat I have been dealing with these folks for several years through several vehicles. I've always found them helpful, fair and ready to help when needed. I More

by PASLOWLANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden, Jamie Bugno
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating! We look forward to doing business with you again in the future!

December 17, 2018

Went in for service....came out with a new truck Great and hassle free experience buying a truck with John Skumanich. Came in for service on 4 runner but found. Tundra that we really like. The rest More

by CASCARBOROUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Skumanich
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating! We really appreciate this awesome feedback.

December 17, 2018

Serice I was treated with 1 st class service. My car was done in a timely manor my car was washed. Jessica my service advisor was super friendly very knowled More

by JMUNIFO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback! Thank you for the 5 stars and we hope you are enjoying your new purchase.

December 15, 2018

Toyota of Scranton AJ, was excellent !! I recommend anyone in the market for a vehicle used or new make an appointment with AJ or stop in and see him . More

by BENSONC27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, AJ Wallace
Dec 15, 2018 -

Toyota of Scranton responded

Thank you for the awesome review and recommendation. AJ is a valuable asset to our team.

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