Toyota of Scranton

Best Car Experience Ever This is my second Rav 4 from Toyota of Scranton. Doug Stahl is an extremely knowledgeable, helpful, fair and honest salesman. I couldn't find a bett This is my second Rav 4 from Toyota of Scranton. Doug Stahl is an extremely knowledgeable, helpful, fair and honest salesman. I couldn't find a better car dealer anywhere than the team at Toyota of Scranton. More

Scheduled Oil change and Inspection Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 hours and having people come and go sitting by me in waiting room, Even one person that came after had the guy that waited on me come out and tell him it would be a little and it was, finally after 2 hours I went back to the same guy and asked when my truck would, he did a few things on the computer, and said let me go back and check. He came back and said they were looking at the hood latch. I had no problem with it. 20 min later he came and got me. I was in the process that day to buy the extended coverage on my truck and figured I would buy my tires and get my inspections there for the life of the truck. This is the 3rd time I was asked to send a review and never heard anything back from Scranton Toyota. And I just got done telling him about my Toyota, and he bought one a few months. More

Great experience I dealt with Joe when purchasing my RAV4, I will definitely return to Toyota of Scranton for future purchases! Very professional! Thanks again Toyota I dealt with Joe when purchasing my RAV4, I will definitely return to Toyota of Scranton for future purchases! Very professional! Thanks again Toyota of Scranton! More

5000 mile service The service was very good and done in a timely manner. I have referred this dealership to friends and family. I leased a 2016 Camry in April and I am The service was very good and done in a timely manner. I have referred this dealership to friends and family. I leased a 2016 Camry in April and I am very pleased with the vehicle for More

Absolutely Exceptional!! I've heard "no hassle buying experience" thrown around by dealer after dealer. But this is truly the case here. There was not a single ounce of pressu I've heard "no hassle buying experience" thrown around by dealer after dealer. But this is truly the case here. There was not a single ounce of pressure placed on us and we were treated with nothing but courtesy and respect. We actually stopped in by chance and honestly had little to no intention of buying a vehicle. But Joe was so nice, and so low pressure and the deal was SO good that we decided to buy on the spot! Even with all that, we were in and out in less than an hour! I would highly this dealership and particularly Joe Mercado to anyone that is even considering a vehicle purchase. More

Happy Ilove My Toyota . Cathy Keohan Has Been taking care of me for years,She keeps me in my price range She's a great person. I love her i lease Ilove My Toyota . Cathy Keohan Has Been taking care of me for years,She keeps me in my price range She's a great person. I love her i lease More

Service As It Should Be The service I've received at the dealership has been great. They never try to push repairs that may be unnecessary or not needed at this time, which The service I've received at the dealership has been great. They never try to push repairs that may be unnecessary or not needed at this time, which was the case with my brakes. Others would rake you "over the coals." I'm always kept up to date on the status of my repair, and have the service group go out of their way to make sure I'm satisfied. More

Great Service I just went in to get a battery for my key fob. The gentleman that took care of me was very friendly and courteous. I love my Rav4 and the service d I just went in to get a battery for my key fob. The gentleman that took care of me was very friendly and courteous. I love my Rav4 and the service dept. They are all very professional. More

Not what it used to be My parents were long-time buyers of Toyota vehicles ever since the dealership used to be called Gibbons Toyota back in the mid 90s. We even had our ow My parents were long-time buyers of Toyota vehicles ever since the dealership used to be called Gibbons Toyota back in the mid 90s. We even had our own salesman that we consulted with for years that was very friendly and was no pressure at all. So whenever we needed a new vehicle, we usually only went here and didn't even bother going anywhere else. At some point in time, the dealer name was changed to Toyota of Scranton. The first change we noticed was that most or all of the old sales staff was gone and it seems there's much more turnover than there used to be. The group of sales people that are there now seem to be much more higher pressure than the previous groups. Even still, I wanted a Toyota, so I decided to roll with it anyway. The sales procedure was fairly standard, but the sales rep didn't really seem to care one way or the other about you. There was some negotiating room, but it was like pulling teeth at times and the initial trade-in quote was well under what Edmunds listed it at. They still give you the scary electrical diagram from a car that looks 20 years old to try to get you to purchase the extended coverage. I declined, wrote a check for the amount I specified and was on my way. Where things went awry was when I got the car. As soon as I started pulling away, the low tire pressure light came on. No big deal, I thought. Maybe it just was sitting for a bit and deflated due to the cold weather. They filled it up and I was on my way. A week later, it came on again. I checked the tire itself and sure enough, there was a nail in it. I talked to the sales rep about it and instead of offering to help, he immediately blames me for it and says I must have ran over something. I pointed out to him about the previous incident I told him about and he suddenly remembered and offered to get it patched for free. Service was slow, but at least they fixed problem. I was annoyed though that there wasn't a point where the car was inspected for something like that before it was sold as it seems it should be part of a standard procedure. The problem with sales in this dealership is that their motto is these cars "practically sell themselves" (as one sales rep told me), so there's no incentive for them to care about you. There's definitely a lot of inventory to look at, but unless you want to feel like another number, I would look elsewhere. I'm sure not all the sales reps are bad people and they do allow you to test drive wherever you want (which is always a big bonus in my book), but I think the amount of cars they have to sell has taken away the personal relationships we used to have here. When my parents have to get new(er) cars, they will most likely be looking at another dealer. More