Toyota of Scranton

5 STAR SERVICE Every service appointment has been a wonderful one, Making the customer happy and relaxed during a service visit is great. And of course the service Every service appointment has been a wonderful one, Making the customer happy and relaxed during a service visit is great. And of course the service is 5 stars!!! etc etc More

Tacoma oil change Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!! Where very quick and explained everything to me! Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!! Where very quick and explained everything to me! More

Great service I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, service, service, is always first on these peoples list. They open the door when you pull in, show you the way in, a person is always ready to set you up and then you can wait in the very comfortable waiting area. When they tell you it will take about an hour or an hour and a half, they are usually correct up to the minute. And the final gesture of service, you leave there with a freshly washed car!! I cannot express how wonderful it is for the service to be the same all the time---courteous and pleasant. If a problem shows up while they are working on the car, they will come and tell you what the problem is, how much it will cost and any additional time it will take for servicing. They are a 5 star dealership. More

Love The Dealership Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My deali Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My dealings with the repair persons were not up to I believe the dealerships "happy customers" standards. I believe the one person Lisa in this area was very fake and did not care about the person. She smiled at you while speaking very rude. I was told it would be a two day stay and it turned out to be four. When I called to ask if the car was ready she said she would call me when it was and she had no idea. At the time, I also had a service appointment scheduled. Everytime I asked her about the service she said she wasn't sure if it could or would be done because it was in her area. The question needed a yes or no answer. I hesitate to write this because I believe they did a wonderful job on the car and if I had to go back again I probably would, but, dealing with her was not pleasant at all. As far as the service, it was completed, I believe, as I never spoke with anyone and Lisa said when I asked her that yes it was completed. More

Always a pleasant experience. We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and it was quickly attended to. Turns out it was a minor tire issue which someone took care of immediately,providing me with peace of mind. More

BEST EXPERIENCE EVER This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and con This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and concerns. We cannot say enough good about this dealership! More

Replaced 14 year old car - stress free/ experience Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transactio Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transaction from walking into the door, closing the deal, financing, and taking delivery in a manner of hours. No pressure, no BS. Friendly, making sure understood car, paper work, etc. Highly recommend. More

Terrific Car Buying Experience This is the third vehicle my family has purchased from Toyota of Scranton over the last two years. The first two were new vehicles for my wife and me This is the third vehicle my family has purchased from Toyota of Scranton over the last two years. The first two were new vehicles for my wife and me, this purchase was a Toyota certified used car for my daughters. The quality of Toyota vehicles are reason enough to buy one, buying from Toyota of Scranton makes the buying experience very easy. The TOS team is very professional, courteous, and ensure you receive the best price possible. This excellent customer experience is also displayed by their Service team. As long as Toyota continues to deliver high quality cars and trucks my family will continue to buy from Toyota of Scranton...they are everything an Auto Dealer should be. More

JOE CALI " I MADE THE RIGHT CHOICE! " THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DO THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DOOR AND DIRECTED IMMEDIATELY TO THE APPROPRIATE PERSON(MARK THOMAS). MARK WAS PROFESSIONAL AND FRIENDLY AND DISPLAYED A CARING DEMEANOR..HE ANSWERED ALL MY QUESTIONS AND OFFERED VARIOUS SCENARIOS TO CONSIDER..WE TEST DROVE MY EVENTUAL PURCHASE ( 2014.5 CAMRY SE) AND MARK WENT OVER ALL OF THE OPTIONS OFFERED..FROM PAPERWORK TO DELIVERY WAS VERY QUICK...WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE.. More

Very interesting and lots of patience Jenna was amazing, she was very patient with us, we looked a lot of cars, I believe our experience started in August. We had 2 vehicles a Scion TC an Jenna was amazing, she was very patient with us, we looked a lot of cars, I believe our experience started in August. We had 2 vehicles a Scion TC and a Hyundai Azera limited. And our goal was to find a vehicle that would combine both, the spaciousness of the back of the TC with the luxury of the Azera and a price we could afford. We found the perfect one, 2011 RAV 4. unfortunately 4 days later it died in the middle of the road, fortunately I was able to get it off the road. we work with Jenna and Marissa, had the car towed back to Toyota and they had a rental waiting for me, they fix the car and it was ready the next day. everyone was great! Toyota of Scranton is amazing they step up to the plate when there is a problem. We have bought 4 vehicles from them and we will continue to do business with them. More