Toyota of Scranton

buying my first new car was great at toyota iof scranton. they were friendly and did not pressure me at all. we worked together to come to a great price on my new toyota tacoma. they were friendly and did not pressure me at all. we worked together to come to a great price on my new toyota tacoma. More

This dealer is a model for the other locals to follow. The sales and service staff are friendly and well informed, and go all out to put the customer at ease. I read the few negative reviews on this site The sales and service staff are friendly and well informed, and go all out to put the customer at ease. I read the few negative reviews on this site, and only assume those writers will never be happy anywhere - after 3 purchases, Toyota Scranton has me convinced they are here to stay, and will do that by excelling (not just by "selling") at all they do. If you're one who thinks all NEPA dealers are shysters, try this one - they'll knock your socks off, and you'll never buy elsewhere. More

Went with the intention of looking for a new tacoma p/u truck, and went home 3 hours later with a new one. Highly recommend this dealership. This is my 7th toyota purchase and first from this dealership truck, and went home 3 hours later with a new one. Highly recommend this dealership. This is my 7th toyota purchase and first from this dealership and higly impressend by their professional knowledge of every aspect of the car purchasing procedue etc from start to finish. I plan on getting my next toyota from this dealership in another year as my 2010 Highlander will be turned in (probably for another highlander). More

we have dealt with this dealership for almost twenty years and have gotten excellent service for our vehicles with them. As to our buying experiences, we have always gotten an excellent price and trade years and have gotten excellent service for our vehicles with them. As to our buying experiences, we have always gotten an excellent price and trade in when buying. Chris is a super salesman and has always gone out of his way to provide us with what we are looking for. More

Every time we have taken in one of our two toyotas for service we get ripped off. They always find extra work that needs to be done at a highly inflated price. An acceleration problem that should never service we get ripped off. They always find extra work that needs to be done at a highly inflated price. An acceleration problem that should never have happened on a six year old camry was originally quoted at over a thousand dollars to fix, they did find a used part and charged us less but the problem should have been taken care of from the beginning. I had one of the cars in five times for brake issues and the issue was never resolved. They just kept charging more money each time, saying something else needed to be done and then insisting the brake issue was resolved when it wasn't. They replaced the back windshield on the camry and it rattles every time the car goes over 50 miles per hour. They are very polite but the politeness just extends to words not service. If they can squeeze an extra penny out of you they will do it. An extra couple of hundred is more likely. Next time one of the cars get recalled I will drive somewhere else to have it serviced. It seems as if the dealership gets trained in how to make additional monies off of the customers. When my two young adult children take the cars in for service the estimates just get higher and higher. They basically use scare tactics to insure that the money will be spent. No more Toyotas from Toyota of Scranton. More

I was particularly impressed by Garria Toth. She knew what she was doing, was able to answer all of my questions, helped me to figure out the financing options, and, in spite of being quite busy, she mad what she was doing, was able to answer all of my questions, helped me to figure out the financing options, and, in spite of being quite busy, she made me feel like I was a priority. I also appreciated the fact that she was not pushy and I felt that I was in control of the sale at all times and that there was no rush for me to make a snap decision. I also enjoyed my conversation with Mr. Sweeny (I can't remember his first name, sorry!), who helped me to fill out the financial paperwork. He was friendly and helpful. Overall, the best car-buying experience I've had so far! More

Very friendly staff, helpful, and fast. Great service waiting area, I love the fact it has its own Dunkin' Donuts! They explained all the service work before they started and it was done quickly while i waiting area, I love the fact it has its own Dunkin' Donuts! They explained all the service work before they started and it was done quickly while i waited. More

This is my second vehicle purchased from Scranton Toyota Scion. This dealer ship ALL individuals I have been in contact with have always answered any questions I had. They are friendly and explain, in detai Scion. This dealer ship ALL individuals I have been in contact with have always answered any questions I had. They are friendly and explain, in detail, all aspects of financing and ownership, plus the 5 star mechanics and service personnel. I feel comfortable and at ease when servicing my vehicle. Keep it up. More

Bought a Sienna SE for $35,000. It did not have garage door buttons. My 2004 Sienna LE had three. Was told that I had to buy a special rear view mirror ($375) to acquire the desired garage door buttons. I door buttons. My 2004 Sienna LE had three. Was told that I had to buy a special rear view mirror ($375) to acquire the desired garage door buttons. I asked for some sort of break on the price. Dealer declined to work with me. I felt that this was bad form on the dealer's part, since I had been a loyal customer for 17 years. I subsequently leased a Camry XLE from Motorworld, which I would have leased from Toyota Scion of Scranton if only they were willing to meet me half way. I still feel that it is not unreasonable to expect garage door buttons in a vehicle that costs $35,000+. More

Every visit has been pleasant, problems have been addressed and solutions rendered. Chris is always informative and extremely helpful. Service dept. handle repairs swiftly and with sucessful results. addressed and solutions rendered. Chris is always informative and extremely helpful. Service dept. handle repairs swiftly and with sucessful results. More