Toyota of Scranton

Toyota of Scranton responded

Dear BALLS039, Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at Toyota of Scranton and that we were able to get you where you needed to be. We truly appreciate your kind words and are delighted to know that you'll be returning to us for your next vehicle purchase. Our team is dedicated to providing excellent service and making sure our customers leave satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We look forward to welcoming you back when you're ready for your next vehicle! Best regards, Mary Jo Preno Toyota of Scranton Team

Toyota of Scranton responded

FEDERALLOCK, We're thrilled to hear about your positive experience with us! Thank you for taking the time to share your feedback. Providing excellent service and ensuring our customers find the perfect vehicle is always our top priority. It's wonderful to hear that our team provided you with the consideration and assistance you needed throughout the sales process. We're delighted that you found the car you were looking for and that everything was handled to your satisfaction. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help, and we appreciate your trust in us. Congratulations on your new car, and thank you for choosing us Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

MISSKERRIANN06, We're genuinely sorry to hear about the inconvenience you experienced following your recent service visit. It's truly disappointing to learn that your vehicle wasn't returned to you in the condition you expected. We understand the frustration that can come with finding grease handprints on your rear passenger seats. Please accept our sincerest apologies for this oversight. This is certainly not the level of service we strive to provide. Rest assured, we take your feedback seriously and will address this issue with our team to ensure it doesn't happen again in the future. We would like to make things right for you. Please contact us directly so we can discuss the situation further and arrange to have the seats cleaned to your satisfaction. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are very pleased with your new car and that your first service at Toyota of Scranton met your expectations. Providing excellent service and ensuring our customers feel valued is our top priority, so we're delighted to hear that everyone you encountered at our dealership treated you well. Your satisfaction is what drives us, and your kind words serve as encouragement for our team to continue delivering exceptional service. If there's anything else we can do to enhance your ownership experience or if you have any further feedback to share, please feel free to reach out to us. We're always here to assist you. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you for many miles to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear LL2021, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience at Toyota of Scranton and that Renee provided you with excellent customer service. We truly appreciate your recognition of her potential and efforts. However, we apologize for any inconvenience caused by the extended wait time for the finance person on a Saturday. We understand that your time is valuable, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our customers. Your satisfaction is our top priority, and your feedback helps us to identify areas where we can enhance our services further. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DWHCPORET, Thank you for sharing your positive experience with our service department at Toyota of Scranton! We're thrilled to hear that you found our team to be great and that we've consistently provided you with quality vehicle maintenance. Your satisfaction is our top priority, and we appreciate your trust in us for your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Guest Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Dear MJB922, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our team at Toyota of Scranton. Providing knowledgeable and professional service is something we strive for every day, and we're glad to see that reflected in your visit. We truly appreciate your recommendation and trust in our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards,

Toyota of Scranton responded

Hello Stephen Seliga, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with us at Toyota of Scranton. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We're delighted that you're pleased with your new vehicle and that you found our staff to be great to work with. Your recommendation means a lot to us, and we look forward to serving you, your friends, and family in the future. Thanks again for choosing Toyota of Scranton. Drive safely and enjoy your new ride! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SLACKED284, Thank you for taking the time to leave us your feedback. We're glad to hear that you found our service to be straight forward and timely. We understand concerns about pricing, and we strive to provide value along with our quality service. We aim to offer competitive pricing while maintaining the high standards that our customers expect from Toyota of Scranton. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any questions or would like to discuss your experience further, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team