Toyota of Scranton

Thanks My husband and I came to Scranton from Bethlehem to purchase our Pruis. We had a quick and easy purchasing experience!! Thank you so much!! My husband and I came to Scranton from Bethlehem to purchase our Pruis. We had a quick and easy purchasing experience!! Thank you so much!! More

The experience was not stressful as dealer visits sometimes are. Jeff Mericle was very knowledgeable, friendly, and honest. We had a good test drive, and the final deal was a good number. sometimes are. Jeff Mericle was very knowledgeable, friendly, and honest. We had a good test drive, and the final deal was a good number. More

We had a great experience at Toyota of Scranton. Very friendly staff, great customer service, couldn't have asked for anything more. Cathy & Kenny for both great to work with. friendly staff, great customer service, couldn't have asked for anything more. Cathy & Kenny for both great to work with. More

Why? Because this is the second or third vehicle purchased here. The whole dealership is involved with the process. You never feel like your alone in the purchase. purchased here. The whole dealership is involved with the process. You never feel like your alone in the purchase. More

I bought a 2012 Sienna and exported it across the border into Canada. Mark Thomas accommodated my every request and worked diligently to ensure the sales experience was positive. into Canada. Mark Thomas accommodated my every request and worked diligently to ensure the sales experience was positive. More

Owned many cars in my life, and dealt with many dealerships, by far Toyota of Scranton ranks right where it belongs on top. They are efficient, reliable, and treat customers with respect and dignit dealerships, by far Toyota of Scranton ranks right where it belongs on top. They are efficient, reliable, and treat customers with respect and dignity. Their waiting area is spotless, and comfortable. Having a Dunkin donuts on sight is an added bonus. I finance two Prius vehicles with Toyota financing and even that was a nice experience. I cant imagine going to any other dealership to get my next car. Way to go guys you are all first class. More

I brought my car in for service after an accident. The car was fixed at an auto body shop, but the seat belt/airbag light would not shut off and the center arm console was not secure--it wobbled after the car was fixed at an auto body shop, but the seat belt/airbag light would not shut off and the center arm console was not secure--it wobbled after the accident. The service tech fixed the air bag/seat belt lights and alarm, but did not fix the arm console and gave me one more issue: Now there was a rattle in the dashboard. The tech also said that he would fix the driver side floor mat that had broken hooks to keep it in place, but when I got my car back they were not fixed. This is still creating a driving safety hazard. The service center did not know what they were doing at all. When I got there I waited on one line and then when I was finally seen, I was told I had to go to another (auto body) person. I waited in front of her desk for quite a while as she did some paperwork and ignored me. When she was finally finished, she said I was in the wrong place and sent me back to the original person I waited for. Kevin was rude and needs to learn the concept of "the customer is always right." At least when the customer is expressing an opinion that is completely irrelevant to the car service. I expressed my dismay that most car service centers offered their customers free coffee, but this place had a Dunkin' Donuts. Kevin seemed to take it personally that I commented on this and defended the dealership as though he owned it. It was completely unnecessary and only compounded my bad service experience making me feel unvalued as a customer. I will never go back to this Toyota dealer and will not recommend it. I mentioned this on several social networking sites while I was still there and also several times since then. More

Your selection is great, good variety. Salesman, Carl Jenkins , very understanding and kind, knew hard decision for me to purchase car at this time, walked me thru sale. Reminded me to empty console whic Jenkins , very understanding and kind, knew hard decision for me to purchase car at this time, walked me thru sale. Reminded me to empty console which I did forget. Paperwork and car ready at time he said. Instructed me how to use controls,etc. inside car. I did send e- mail day before which was responded to next day. I bought my last car from your dealership which is why I had no hesitation to return. I never had a day of regret with last car, Camry, which is why I would not even consider a different brand. I was getting Toyota or nothing. More

Wonderful service by Tatum & Omir. I am extremely pleased with the kindness & eagerness to make me a very satisfied customer. I am thrilled with my purchase of 2014 Toyota Camry & have already recomm pleased with the kindness & eagerness to make me a very satisfied customer. I am thrilled with my purchase of 2014 Toyota Camry & have already recommended you to other people. My thanks to Jeff Barrtush as well for my automatic starter! Thank you all very much! More

Mark Thomas was very professional and informative from the minute I started dealing withh him. He continued to be helpful up to and including time of delivery. At delivery he walked me thru all operations the minute I started dealing withh him. He continued to be helpful up to and including time of delivery. At delivery he walked me thru all operations of the vehicle. He made varioius recomendations explaining everything as we went thru every step of the purchase. Followed up with a phone call after purchase to see if I had any questions or if he could help me in any way. I would not only recommend Scranton Toyota to anyone I know who would be in the market for a vehicle, but would highly recommend that they ask for Mark Thomas. Sincerely Ethel Moore More