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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,507 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,507 reviews

March 26, 2025

They took care of me fast and keep me in the loop. Kacie let me know what was suggested for my next visit. The vehicle was clean and washed when I got it back. More

by PMOTHER88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Toyota of Scranton responded

PMOTHER88, Thank you so much for your kind words! We're thrilled to hear that you were taken care of quickly and kept in the loop throughout your visit. Kacie will be so happy to know you appreciated her recommendations for next time. We're also glad your vehicle came back to you clean and freshly washed — just the way it should be! We look forward to seeing you again. Warm regards, The Service Team Toyota of Scranton

March 26, 2025

Am always pleased with the time and work ethic at Toyota. Kacie is always knowledgeable and courteous Never had to bring a vehicle back for work not done properly More

by silverfocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Toyota of Scranton responded

silverfocks, Thank you for your wonderful feedback! We're so glad to hear that you've consistently had positive experiences with our team and that Kacie continues to impress with her knowledge and professionalism. It means a lot to know the work is done right the first time — that's exactly what we strive for. We truly appreciate your trust in Toyota of Scranton! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 26, 2025

My next card will be a Toyota purchased from Scranton Toyota. Pleased with service reps. More

by YAZUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Toyota of Scranton responded

YAZUY, Thank you so much for your kind words and future vote of confidence! We're thrilled to hear you're pleased with our service team and look forward to helping you with your next Toyota when the time comes. We truly appreciate your support! Best, The Toyota of Scranton Team

March 26, 2025

I get good service work done, staff is easy to work with, and work is done in a reasonable time. They make going in for service a pleasant experience. More

by RDPPOWELL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

RDPPOWELL55, Thank you for your kind review! We're glad to hear that our team makes your service visits pleasant and efficient. Providing quality work and a comfortable experience is always our goal—we appreciate your continued trust and look forward to seeing you again! Sorry for the late response. Warm regards, The Service Team Toyota of Scranton

March 25, 2025

I often hope you can be trusted when you tell me of things needed to be done when I bring my vehicle to you for service More

by SUFIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Toyota of Scranton responded

SUFIMO, Thank you for your review and for trusting us with your vehicle’s care. We understand how important it is to feel confident in the recommendations you receive, and we’re committed to building that trust with every visit. If you ever have questions about a suggested service, please don’t hesitate to ask — we’re always happy to walk you through the details. Your peace of mind matters to us, and we appreciate the opportunity to continue earning your trust. Warm regards, The Service Team Toyota of Scranton

March 24, 2025

Very well done service, staff are very friendly and professional in what there task given More

by ELGEE.BELISARIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Toyota of Scranton responded

ELGEE.BELISARIO, Thank you for the great feedback! We’re glad to hear you were pleased with the service and found our staff to be both friendly and professional. We appreciate you taking the time to share your experience and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

March 24, 2025

The service center is well organized and easy to deal with. Our favorite worker at Toyota Scranton is Brian Burgess. He is attentive, and a good listener, and we have appreciated all of our dealings with More

by lynnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Toyota of Scranton responded

lynne, Thank you for your kind words! We're so happy to hear that you find our service center well-organized and easy to work with. Brian Burgess is truly a valued member of our team, and we’re thrilled to know he’s made such a positive impression. We'll be sure to share your appreciation with him. Thank you for being part of the Toyota of Scranton family — we look forward to serving you again! Warm regards, The Toyota of Scranton Team

March 23, 2025

I had my 2012 Toyota Corolla in for Inspection and Hailee Politz was totally knowledgeable when talking to me about my Corolla and what it needed, aside from the inspection. More

by jerrycet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Toyota of Scranton responded

jerrycet0, Thank you for sharing your experience! We’re so glad Hailee was able to provide knowledgeable and helpful information about your Corolla. She takes great pride in making sure our guests feel informed and confident about their vehicle’s needs. We truly appreciate your trust in us and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

March 22, 2025

Jordan made the process easy and fun. He explained everything gully and was very helpful in finding theright vehicle for us. We love our new Rav4. More

by VENNEKATHY
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Toyota of Scranton responded

VENNEKATHY, Thank you so much for the kind words! We're thrilled to hear that Jordan made the process easy, fun, and informative. It’s great to know he helped you find the perfect RAV4 — congratulations on your new vehicle! We appreciate you choosing Toyota of Scranton and hope you enjoy every mile. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 22, 2025

This dealership consistently does great work and treats their customers extremely well. The dealership is a comfortable place to wait. More

by valsma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Toyota of Scranton responded

valsma, Thank you so much for your kind words! We're proud to hear that you've consistently received great service and felt well taken care of by our team. It's also wonderful to know you find our dealership a comfortable place to wait — that means a lot to us. We truly appreciate your continued support! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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