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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

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September 18, 2022

A very stress free experience. Service reps were some of the nicest people. Everyone I came in contact with was friendly and helpful. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Wallace
Sep 19, 2022 -

Toyota of Scranton responded

CAROLCOWS64, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We are delighted our service team was so accommodating. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 15, 2022

I recently had extensive work done to my 2008 Highlander Hybrid. I'm writing to sat that everyone that I was in contact at Toyota of Scranton were completely professional and courteous. I worked most closel More

by billmutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haillee Politz
Sep 15, 2022 -

Toyota of Scranton responded

Hi Mr. Mutter, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled you enjoyed working with Hailee. She is very customer centric and only wants to provide our guests with the best service. We appreciate your business and value you as our customer. Thanks again for taking time out of your day to inform us of your experience. Take care, Mary Jo Preno Vice President of Guest Experience

September 15, 2022

Great service , friendly representatives. The work was done in a timely fashion. Will use the dealership again. More

by TJMCGRORY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Toyota of Scranton responded

TJMCGRORY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 14, 2022

POORLY MANAGED! !! mark off a whole day for simple servicing unnecessary employees not enough mechanics More

by jstef18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service lead
Sep 14, 2022 -

Toyota of Scranton responded

jstef18, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570.702.8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

September 10, 2022

We nt there with a service engine message on they found the problem but didn't have part waiting almost 2 weeks for part still no call More

by MJJL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Toyota of Scranton responded

Martin, We understand it is frustrating when waiting for the parts to arrive at the dealership. We just checked and they are not here as of today. You will receive a phone call when all the parts are at the dealership so we can complete the repairs. Thank you for letting us know about your situation. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience 570.702.8776

September 10, 2022

The dealership is very friendly and has a fantastic atmosphere. My service is always completed in a timely manor and they keep me up to date on all work being done. More

by LUKEGRIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John “Vegas” , Corey Boynton
Sep 13, 2022 -

Toyota of Scranton responded

LUKEGRIM, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 08, 2022

Terrific service, A. J. explained everything that needed to be done, updated us. He's an asset to your team! More

by Lenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Wallace
Sep 08, 2022 -

Toyota of Scranton responded

Hi Lenny, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy you enjoy working with AJ. We agree...he is an asset to the service team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 07, 2022

Hats off to Jonathan Miller from the service department, he told me it would take around 1 hour to get my car serviced and he was correct. Offered me water, coffee and any type of food to eat at their estab More

by jgvanderpool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Miller
Sep 07, 2022 -

Toyota of Scranton responded

jgvanderpool, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy you enjoyed working with Jon. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

September 02, 2022

Jon is great to work with. Very conscientious and knowledgeable. Also very personable in dealing with me as a customer. More

by OLYPRNCESS
Recommend Dealer
Yes
Employees Worked With
Jon
Sep 02, 2022 -

Toyota of Scranton responded

OLYPRNCESS, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We are delighted you enjoy working with Jon. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 31, 2022

Everyone was very courteous and helpful. They had my car finished promptly and notified me as soon as it was ready. I can’t say enough good things about the dealer They are tops! More

by luvtoso
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Toyota of Scranton responded

luvtoso, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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