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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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June 09, 2022

Tiyota customer service program is outstanding. You really treat your customers like family. High fives to everyone in the service department. Job well done. More

by JSCZYZYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2022 -

Toyota of Scranton responded

JSCZYZYK, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

June 08, 2022

I used to be a Subaru customer, but Toyota’s customer service is hands down 100% better! More

by BUCKYKATT08068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
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Jun 08, 2022 -

Toyota of Scranton responded

BUCKYKATT08068, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

June 07, 2022

I purchased a new 2021 Tundra last year. It was the second vehicle I purchased from this dealership. I have also had both vehicles serviced here. The staff and service has always been exc More

by MANOSDEPIEDRAFDNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2022 -

Toyota of Scranton responded

MANOSDEPIEDRAFDNY, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

June 07, 2022

They always do a nice job. No problems. I think the shuttle is a great option. More

by JJSCHOFIELD
Recommend Dealer
Yes
Employees Worked With
Hailie
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Jun 08, 2022 -

Toyota of Scranton responded

JJSCHOFIELD, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 31, 2022

They’re willing and able to help. Go above and beyond. So friendly and willing to give information if needed. More

by SAKIAHAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Alyssa Esteras
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May 31, 2022 -

Toyota of Scranton responded

SAKIAHAK, Our service team is here to assist with you automotive needs. We are delighted all went well at your recent visit. Thank you for taking the time to provide your feedback and rating of your experience. All the best, MJ Preno VP of Guest Experience

May 31, 2022

My last service at Toyota of Scranton was taking off my studded snow tires and putting on my regular tires.This was done back in April before the 15th. All four tires were balanced perfectly and the ride h More

by jerrycet0
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2022 -

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 30, 2022

What ever promised not kept . Terrible experience last visit . But after that one of lady solved my problem. But what I want to say “ why Custmor having problems ? “ More

by NKVPATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
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May 26, 2022

It worked out. The staff are friendly. It’s the place we bought the car from. More

by MFRIEDRICHSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Toyota of Scranton responded

MFRIEDRICHSEN, Thank you for taking the time to complete this review. I am concerned with you rating and comments. I welcome your feedback and ask if you would please contact me to further discuss. My direct number at the dealership is 570.702.8776. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

May 26, 2022

Exceptional…. Always 1st class service. Everyone is pleasantly helpful & knowledgeable. ❤️Every experience @ Toyota of Scranton 😊 More

by CINDY_VANBRUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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May 26, 2022 -

Toyota of Scranton responded

Cindy, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 25, 2022

Fantastic dealership David the advisor is always on top of his game keeps in touch with you from start to finish More

by silveraires63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Toyota of Scranton responded

silveraires63, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled you enjoy working with David. Thank you for the positive feedback on your experience. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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