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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews
Call Service Center (570) 740-3457

2,951 Reviews of Toyota of Scranton - Service Center

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February 25, 2022

He explained very well what was needing to be done and what was being done. More

by AMBER050696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service department
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Feb 25, 2022 -

Toyota of Scranton responded

Amber050696, thank you for servicing your vehicle at our dealership. It is good to know Chris was so helpful during your service visit. That is great! Take care, see you at your next visit.

February 25, 2022

It was as easy as it could be. Very comfortable seating plenty of space. Good coffee More

by WINO2881245
Recommend Dealer
Yes
Employees Worked With
Dont remember names
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Feb 27, 2022 -

Toyota of Scranton responded

Wino2881245, we are happy to know you enjoyed servicing your vehicle at our dealership...and enjoyed the coffee. We want our guests to feel both welcome and comfortable when servicing your vehicle. Thanks again. Take care.

February 24, 2022

I brought my truck in to get the exhaust manifold and exhaust pipe replaced. I was told it would be a 1-day fix, but it ended up being two days. They provided me with a rental free of charge which I did More

by JACOBBLISS93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Toyota of Scranton responded

Jacob, did you reach out to anyone at our dealership to report this new noise that is happening? We would appreciate it. Please understand we want to help. Thank you.

Feb 24, 2022 -

JACOBBLISS93 responded

Frankly I’m not sure that is going to help. This is something that should have been fixed, tested to work correctly, and then returned to me. I’m at the point where I feel like I may have to just deal with the annoying sounds. An honest review was requested from me, and that’s what I gave.

Mar 12, 2022 -

JACOBBLISS93 responded

UPDATE: I scheduled an appointment to have the buzzing fixed and have a “maintenance required” light checked out on Monday morning (3-7-22). At first I was denied a rental, then suddenly I was approved for a rental. I dropped the truck off Monday night. I was notified Tuesday afternoon (3-8-22) that my truck was done. Thursday (3-10-22) when I went to pick the truck up, it took a whopping 5 people to find my truck and bring it to me over the course of 50 minutes! I’d talk to one person, they’d say they’d bring it to me, and poof! That person was gone, never to be seen again! Finally after 50 minutes, my truck was brought to me. Seems that whomever “fixed” my exhaust failed to actually completely fix it, as welding had to be done to finally stop that god-awful buzzing. As for the light, it’s off and I was never told what the problem was. After my warranty expires, I will not be bringing my truck to this dealership again. Talk about frustration.

February 23, 2022

Very friendly professional is done in a timely matter always came by and provided information on how long it would take before the service was done very knowledgeable and enjoyed the lounge while waiting More

by slammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Feb 23, 2022 -

Toyota of Scranton responded

slammer, we are grateful for the opportunity to service your vehicle. Thank you for sharing your service story. It is also good to know you were comfortable in our guest waiting area. Be well, take care.

February 22, 2022

Can’t believe how friendly! No pressure whatsoever! Definitely would recommend and have done so. More

by LVE2BAMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott , Michael Reilly
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Feb 22, 2022 -

Toyota of Scranton responded

LVE2BAMOM, Thank you for your 5 star rating and kind words. We appreciate you taking the time to tell your Toyota of Scranton story. Be well, take care.

February 22, 2022

Great service when I had an emergency! Very helpful and kind throughout the day to fix my truck!!! More

by Zenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Toyota of Scranton responded

Zenee, we are here to assist you with your automotive needs. Thank you for sharing your service story! We are grateful to know we earned 5 stars. Many thanks. Take care.

February 22, 2022

David, who was assigned to my car, was amazing. He kept me informed to all that was happening when I went in for service call. He explained all that needed to be done and the cost. Kept me updat More

by ROBERTREYNOLDS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Toyota of Scranton responded

Robertreynolds123, we are happy to hear you enjoyed working with David. You can request to work with David at all service visits. It sounds as though you had an outstanding service visit. Thank you for telling your service story. Take care.

February 22, 2022

great service and all around good folks got me in on time and got the work done in an did the job in a reasonable amount of time More

by JAYJORDA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant remember
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Feb 23, 2022 -

Toyota of Scranton responded

jayjorda63, thanks so much for taking the time to offer feedback on your service visit. We are thrilled we earned 5 stars. Thank you. Take care.

February 21, 2022

I like the fact that when I'm looking to buy a vehicle, I can always find what I'm looking for there. More

by DAVSEL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Feb 21, 2022 -

Toyota of Scranton responded

DAVSEL55, Thank you! We are grateful you took the time to provide feedback and rated your experience. We are delighted you enjoy working with our team. All the best to you. Take care.

February 17, 2022

Service was outstanding and Chris was very polite. . GREAT JOB! always feel that I'm treated fairly. They have a comfortable environment that you don't mind waiting in. More

by TEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
Report | Print
Feb 18, 2022 -

Toyota of Scranton responded

Tex, We are grateful for the opportunity to service your vehicle. We are happy your experience with Chris went well and you enjoy our waiting area. Thanks for taking the time to let us know. Take care.

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