Christine Shean

Toyota of Scranton responded

JERRYJAMES, We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Grateful Customer, Wow, thank you for sharing such a glowing 5-star review of your experience with Toyota of Scranton! We are incredibly grateful for your kind words and are thrilled to know that you have consistently received excellent service from our team. At Toyota of Scranton, our primary goal is to ensure that each customer receives a remarkable and memorable experience throughout their journey with us. We take immense pride in our dedicated team of professionals who go above and beyond to deliver top-notch service and support to all our valued customers, just like you. Moreover, we are equally passionate about giving back to the community and supporting local nonprofits. It warms our hearts to know that you appreciate our efforts to make a positive impact on the communities we serve. We strongly believe that a successful business should always play a role in fostering growth and prosperity for those around us. Your trust and loyalty mean everything to us. If there's ever anything you need, whether it's related to vehicle purchases, service, or any other assistance, please don't hesitate to reach out. We are here to help and ensure that your experience with Toyota of Scranton continues to exceed your expectations. Once again, thank you for choosing Toyota of Scranton and for taking the time to share your kind words. We are immensely grateful for your support, and we look forward to serving you again soon! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JEDSMOM, Thank you for taking the time to leave us a wonderful 5-star review! We're thrilled to hear about your positive experience at Toyota of Scranton, and we greatly appreciate your kind words. Convenience and professionalism are top priorities for us, and we're glad that you found our scheduling process to be convenient and our team members to be highly professional. We take pride in providing exceptional service to all our valued customers. We're especially delighted to hear about your positive interactions with Chris, your service representative. Chris is a dedicated member of our team, and we're proud to have him as part of the Toyota of Scranton family. It's fantastic to know that he goes above and beyond to ensure that you understand all the details and are completely satisfied with the work being done on your vehicle. Your satisfaction is our utmost priority, and we're committed to making sure that you have a positive and transparent service experience. We'll be sure to pass along your kind words to Chris and the rest of our team. Once again, thank you for choosing Toyota of Scranton. We truly appreciate your trust and recommendation. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hello Fred, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

Toyota of Scranton responded

Hi David, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

MFRIEDRICHSEN, Thank you for taking the time to complete this review. I am concerned with you rating and comments. I welcome your feedback and ask if you would please contact me to further discuss. My direct number at the dealership is 570.702.8776. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

G.Consenza71, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

Hi Sebastian, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Toyota of Scranton responded

Doug, thank you taking the time to offer feedback and rate your recent experience. We are thrilled to know we earned 5 stars. The team really appreciates it. Take care.