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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews

2,951 Reviews of Toyota of Scranton - Service Center

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March 22, 2021

Everything was great but I always like it when you washed the vehicle when done. No big deal but it always looked good when washed. More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 22, 2021 -

Toyota of Scranton responded

Thank you, Ahibian, for your top rating on your recent service visit. We appreciate your feedback. We suspended the car wash due to the pandemic. We did it for the safety of our customers and team members. We hope you understand. Take care.

March 22, 2021

I had a great day having my Toyota Corolla serviced by Toyota of Scranton. The customer service from them is great. It did not take them a lot of time to inspect my car. Highly recommend. More

by AJACOBS801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Toyota of Scranton responded

Thanks for the recommendation and top rating, Ajacobs801, on your recent service visit. It is greatly appreciated. We are delighted you enjoy servicing your Corolla at our dealership.

March 21, 2021

I got screwed last time when you did myTundra? Because when you did my frame some months later I was told that my frame was bad. Don't know what to expect on my Tacoma! More

by FGBREZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Mar 22, 2021 -

Toyota of Scranton responded

FGBREZA, We are sorry to hear you had issues years back with your Tundra. The last thing we want is our customers to feel disappointed when doing business at our dealership. The frame issues are all mandated by Toyota and it is our responsibility to follow all guidelines. Again, we are sorry you feel disappointed and concerned. Thank you for telling us your story.

March 19, 2021

All around excellent liked the service people helping me seemed knowledgeable However I had a problem with the hatchback I need to get resolved still not going up all the way. More

by RLSWINGLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 19, 2021 -

Toyota of Scranton responded

Thank you for letting us know about your service visit. We all appreciate the top rating. We will reach out to you to further discuss the issue with your hatchback. It was noted on your repair order that the height setting was reset. Are you still having an issue after the adjustment? Please contact Mary Jo Preno, Vice President of Guest Experience to discuss. You can reach Mary Jo at 570.702.8776. Thank you. Take care.

March 18, 2021

I work and need a care giver for my husband and they sent a driver to take my car and do oil change etc and brought it back to my place of employment which I thought was very nice. More

by jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Jess, we are here to assist our guests. Please let us know if you need anything else. Thank you for the kind words. Take care.

March 18, 2021

Tires were rotated and the new snow tires are now on the back of a front wheel drive car. They should have been left on the front. Also Uber did not pick me up at work on time afterwards as planned. Waited More

by DGCCTOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Toyota of Scranton responded

Thank you, DGCCTOTH, for your feedback on your recent service visit. Our apologies on the mix up with transportation. We appreciate your comments and will be in touch regarding your tire rotation. Take care.

March 17, 2021

First time there and it was good. Almost bought a new car too. Didn’t wait too long. Nice waiting areaaaaaaaaaaa. This sucks tho that I have to More

by mikesr2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Mike, thank you for the great rating. All the best to you. Take care.

March 17, 2021

Service there is always top notch. The service advisors are all friendly courteous and professional. Wouldn’t buy a car anywhere else. This is my fourth Camry I bought there. More

by wampac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

wampac56, thank you for your loyalty. We appreciate it. Also glad to know you are lifetime customers...that is our goal. Thank you. Take care.

March 17, 2021

Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Book More

by KENNYK325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Alan did a great job taking care of my warranty work from analysis to rental car to completion. I bought 2 new cars at Toyota of Scranton last year. With Service like this I will definitely buy here again. More

by ALANKOGOY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

We are thrilled!!! Thank you for your compliments on our service and sales departments. We look forward to serving you and your family for many years. Take care.

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