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3,048 Reviews of Toyota of Scranton - Service Center
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Verified Customer
June 28, 2021
Don’t know what to say service can not be matched by anyone else And as Dave as my service advisor I know I will be well taken care of thank you for your wonderful service anyone else And as Dave as my service advisor I know I will be well taken care of thank you for your wonderful service More
by ramdbm18424
Employees Worked With
June 25, 2021
Everyone was super professional and courteous. The service was really fast as well. service was really fast as well. More
by LADY1979
June 25, 2021
Friendly and professional service and my car looks like new. They do great body work at Toyota of Scranton. I've been using them over 5 years now with no issues from the service department. new. They do great body work at Toyota of Scranton. I've been using them over 5 years now with no issues from the service department. More
by CHAD D
Employees Worked With
Bernadine Welcome
June 25, 2021
Not for this service. I needed to wait for 4+ week to get the next service appointment. 2 weeks before the service, I got the notice of appointment cancellation and move my appointment from Saturday to Frida the next service appointment. 2 weeks before the service, I got the notice of appointment cancellation and move my appointment from Saturday to Friday which I need to arrange a lot at work. When I called Service at 5:00 PM nobody answer the phone. I tried Sales to help me grab someone to talk but he did not transfer my phone, leave the phone more than 10 min. This poor service and poor teamwork has never seen in other station in Tristate (mass/conn/RI) OR 10 years ago at ToS. I would like to see the similar Toyota service level at ToS just like Tristate Toyota station or ToS 10 years ago. More
by shinty5150
Employees Worked With
I do not remember who it was but I leave the general comment of Service dept management, especially for appointment and cancellation notice. , Alyssa Esteras
June 22, 2021
Very convenient. I waited for my car inspection and it went very quickly . Nice cafeteria to wait, went very quickly . Nice cafeteria to wait, More
by MMORGAN5
Employees Worked With
June 22, 2021
Went in as scheduled Option given for return ride. Great service with everything explained prior to start. Service completed earlier than time given. Left with a smile. Great service with everything explained prior to start. Service completed earlier than time given. Left with a smile. More
by WESTPD
Employees Worked With
June 22, 2021
Paid 148.00 diagnostic fee for an 890.00 estimate to replace water pump. Took vehicle to another garage and problem was fixed for 120.00 by replacing a gasket. We've purchased 2 vehicles and spent count replace water pump. Took vehicle to another garage and problem was fixed for 120.00 by replacing a gasket. We've purchased 2 vehicles and spent countless more on service and repairs over an 11 tear span. Highly doubtful we'll be dealing with your business in the future More
by WALLYS555
Employees Worked With
Someone named Jason not listed above
June 21, 2021
I brought my 2016 Highlander in for what could have been a very costly repair. My service advisor and technicians were very careful about making sure the repair was actually needed. After extensive observa a very costly repair. My service advisor and technicians were very careful about making sure the repair was actually needed. After extensive observation and road testing it turns out the problem was something very minor. I have always had my vehicles serviced at Toyota of Scranton and I do so because I am confident that they have the best interests of the customer in mind. More
by wmgperry
Employees Worked With
Alyssa Esteras
June 20, 2021
Everyone was very friendly and knowledgeable. My car was returned to me clean and in a timely manner. I wish I could remember the girls name who was my initial contact. I believe it was Alyssa, she was very returned to me clean and in a timely manner. I wish I could remember the girls name who was my initial contact. I believe it was Alyssa, she was very friendly and made everything seem effortless. More
by ARMSTRG2004
