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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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September 01, 2020

The people at Toyota of Scranton are all very friendly and helpful. They found the car in the color I wanted. I’m still thrilled that everything went so smoothly. More

by JLCAREY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Sep 02, 2020 -

Toyota of Scranton responded

JLCAREY68, we are so happy all went well at time of purchase. The color you wanted...that's great. Enjoy and thank you for the 5 stars. Take care.

August 31, 2020

The service department is always very helpful and personable. I enjoy speaking to them and they always keep me updated on my car's status when they have it for service. More

by AMEZ184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 01, 2020 -

Toyota of Scranton responded

Amez184, we want to assist our customers with all their automotive needs...so happy we did so at your recent service visit. Thank you for the perfect, 5 star review. Take care.

August 31, 2020

Great service and friendly people. Everybody was well informed and courteous. All of my questions were answered honestly. I never felt any of my questions were being ignored. More

by NORMRX7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
Sep 01, 2020 -

Toyota of Scranton responded

Normrx7, that is how we operate at Toyota of Scranton. Our goal is your complete satisfaction with our Team and each department. We are thrilled we earned 5 stars. Thank you. Take care.

August 30, 2020

I have been using this dealership for years, have purchased many new vehicles and have, in turn, had them services. It is the only dealership I trust....very professional, honest, competent. More

by LOUGHNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mercado Jr, Alyssa Esteras
Sep 01, 2020 -

Toyota of Scranton responded

Loughney, We strive to develop long time relationships with our customers. That is the highest form of trust for a business. Thank you. We appreciate your loyalty and will continue to work hard to retain your business. Take care.

August 30, 2020

Service seems better than motorworld whom I’ve pitched from previously. I’ve had a better all around experience with Toyota of Scranton. Thank you More

by COMITZJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 01, 2020 -

Toyota of Scranton responded

Comitzj, we look forward to your next service visit. Thank you for the perfect, 5 star review. Take care.

August 29, 2020

joe the Service Supervisor did everything he possibly could to correct the year long issue with my brakes. So far no more problems at this time. More

by LIZZY1031S
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Scranton responded

Lizzy1031s, we are delighted your issue has been corrected. Thank you for taking the time to let us know how we did at your service visit. We are grateful you gave us 5 stars. Many thanks,

August 27, 2020

They are really professional. I had to get an inspection. No problems. Efficient people working there makes it nice for client. Would recommend to others. More

by MMADEL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 01, 2020 -

Toyota of Scranton responded

Mmadel, thank you for taking the time to provide this awesome review. We are thrilled we earned 5 stars. Also, your recommendation is greatly appreciated. Take care.

August 25, 2020

VERY PLEASANT TO DEAL WITH. SHOP AND WAITING AREAS SPOTLESS. STAFF VERY KNOWLEDGEABLE AS WELL AS FRIENDLY. COMFORTABLE WAITING AREA AND FREE WIFI TO BOOT. More

by WILLY TECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Toyota of Scranton responded

Thank you for such a wonderful review! We are pleased to hear your experience here was great! We appreciate you feedback and look forward to seeing you at your next visit!!

August 25, 2020

I have mostly dealt with Tiffany for service visits and I have always found her to be precessional, courteous, and knowledgeable. Keep up the good work. More

by JPOCIUSDAVIS
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Scranton responded

Jpociusdavis, thank you for servicing your vehicle at our dealership. Tiffany is great...she wants to provide our customers with an outstanding service experience. We are happy to know all went well. Take care.

August 25, 2020

Service done well in a reasonable time. Cost high but work good quality using OEM parts. I will continue to use Scranton Toyota when service is needed. More

by JLOFTUS630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Toyota of Scranton responded

JLOFTUS630, We are pleased to hear your experience here went well! Thank you for your feedback and we look forward to seeing you at your next visit!

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