Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,008 Reviews of Toyota of Scranton - Service Center
Sort by
July 13, 2020
Clean, Fast, Friendly, Good work I have had service at Toyota of Scranton several times. I wait while they work. Each time they have done a good job, taken a short amount of time and I have had service at Toyota of Scranton several times. I wait while they work. Each time they have done a good job, taken a short amount of time and given me friendly updates. More
by bjsmith510
Verified CustomerEmployees Worked With
Michael Casale, Alyssa Esteras
July 12, 2020
Sales department was very helpful, no complaints there. I purchased a used vehicle, cash with the pricetag of almost 14,000.00. A little disappointed at the condition of vehicle probably a little bit my I purchased a used vehicle, cash with the pricetag of almost 14,000.00. A little disappointed at the condition of vehicle probably a little bit my fault but condition coming from a dealer should have been better with acceptable standards. There was sand all underneath it by the tires, like someone drove it to the dealer right from a wet beach, despite new tires being put on. Guess they didnt see it? Had to go back a week later for a squeaky noise which felt like a suspension issue, they greased it and sent me on my way after sitting there for 2 hours waiting. I am still hearing rattles and squeaks, still sounds like a suspension issue. Maybe that is why I kept getting an extended warranty pushed on me. As for that, I was paying cash (they knew that) and driving an hour to get the vehicle. I didn't have enough on the certified check for the extra $2000.00 extended warranty. Finance guy said he called me the day before I was to get the vehicle but didnt leave a message because he doesn't like to. Not very professional in my opinion. I like my vehicle. It just seems like they really were trying to hurry up and sell it. More
by TAT2DKITTEN
Employees Worked With
Scott who was the salesman I worked with was awesome!! No complaints about him!
July 12, 2020
Awesome place and always respectful. Great service and friendly place. Clean environment and felt safe. They are always helpful and honest. Always a good visit friendly place. Clean environment and felt safe. They are always helpful and honest. Always a good visit More
by TRICHARDSON1966
Employees Worked With
David
July 09, 2020
I recommend this dealership to my family and friends! Great and friendly service. I woo definately buy my next Toyota here at this great dealership!!! Great and friendly service. I woo definately buy my next Toyota here at this great dealership!!! More
by LOVPETRIKONIS
Employees Worked With
Other Employees :
Joe Mercado Jr, Alyssa Esteras, Travis Langlois, Ryan Cali
July 08, 2020
The personnel that I have worked with to date have been very pleasant. They are willing to answer any question I have. I feel respected as a customer. very pleasant. They are willing to answer any question I have. I feel respected as a customer. More
by BAEBOCH
Employees Worked With
Billy (sales), Doug (service), Jenna Sledzinski
July 07, 2020
i came 4 scheduled appT, waited 3 HRS DID NOT WORK on car i came 4 scheduled appT, waited for 3 HRS THEY DID NOT WORK ON MY CAR A COMMUNICATION BREAKDOWN WITH WORKERS SOMEHOW supposedly they did not i came 4 scheduled appT, waited for 3 HRS THEY DID NOT WORK ON MY CAR A COMMUNICATION BREAKDOWN WITH WORKERS SOMEHOW supposedly they did not know i was there inexcusable More
by JACK.GRETCHEN
Employees Worked With
jason
July 02, 2020
In and out Made appointment. Brought car in without delay. Waited after being given information as to time required. Supplied with service reps text info if I Made appointment. Brought car in without delay. Waited after being given information as to time required. Supplied with service reps text info if I had any questions Worked completed, paid and left More
by silverfocks
Employees Worked With
July 01, 2020
Service and Covid-19 Overall the experience was good. However the young lady who checks in your vehicle did have a face mask but wore it around her neck. She sits in you Overall the experience was good. However the young lady who checks in your vehicle did have a face mask but wore it around her neck. She sits in your vehicle to obtain your mileage and hands you the paperwork to take to the counter. This all happens without her mouth and nose not being covered. However the rest of the staff followed the rules. More
by BOBTEK
Employees Worked With
July 01, 2020
Always great! As always, excellent service. They are always so professional at the dealership. I don’t remember the young lady’s name at the counter but she was v As always, excellent service. They are always so professional at the dealership. I don’t remember the young lady’s name at the counter but she was very helpful! More
by joansjunk2003
Employees Worked With
Other Employees :
Alyssa Esteras, Bernadine Welcome
June 30, 2020
In for service, took home a new car Went in for an air-bag recall,got to looking at new cars and my wife decided she wanted a new one.....so happy wife,happy life. In her defense she was Went in for an air-bag recall,got to looking at new cars and my wife decided she wanted a new one.....so happy wife,happy life. In her defense she was tired of shifting the 5 speed. More
by TPNJ
Employees Worked With
