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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews
Call Service Center (570) 740-3457

2,948 Reviews of Toyota of Scranton - Service Center

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November 04, 2024

So far the problem that I had is resolved. And my trucks heat is working. Thank you for the good work More

by MR2.D.PARINISI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

MR2.D.PARINISI, Thank you for your review! We're so glad to hear that your truck's issue has been resolved and that the heat is working well. Our team is dedicated to making sure you drive away comfortable and worry-free, so it’s wonderful to know you’re satisfied. If there’s anything more we can do, please don’t hesitate to reach out. Safe and warm travels! Warm regards, The Toyota of Scranton Team

November 02, 2024

Nickell my sales person was great. She maintained contact with me from my initial visit and made making my easy. Toyota of Scranton excels in all their departments. I have been a l More

by PJCJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Toyota of Scranton responded

PJCJM, Thank you so much for your kind words and for being a loyal part of our Toyota of Scranton family since 2010! We're thrilled to hear that Nickell provided you with excellent service and kept in touch throughout your experience. It’s wonderful to know you find our environment friendly and stress-free and our service department top-notch. We truly value your continued trust in us and look forward to serving you for many more years to come. Thank you again for your support! Warm regards, The Toyota of Scranton Team

November 02, 2024

I’m not saying I hope I bust up my car again, but if I do I will be so glad to have Devin and Toyota to take care of it for me! They’re all rockstars. More

by MRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Nov 02, 2024 -

Toyota of Scranton responded

MRH, Thank you so much for your wonderful review! We're thrilled to hear that Devin and our team made such a positive impression. We hope you don’t have to visit us for a repair anytime soon, but if you do, we’ll be here, ready to provide the same top-notch care. We'll make sure to pass along your kind words to Devin and the team—they’ll be delighted to hear they made you feel like a rockstar! Take care, and drive safe! Warm regards, The Collision Team Toyota of Scranton

November 02, 2024

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

November 01, 2024

A great place to do business. Only one thing I would do differently if I were in charge. Dealer Rater would not be my choice to gather reviews. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah was a great help for my rental.
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Nov 01, 2024 -

Toyota of Scranton responded

MLHIMKA, Thank you for your feedback! We’re glad you enjoyed doing business with us and appreciate your suggestion regarding our review platform. We’re always open to ideas that enhance our customers' experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

They worked hard on getting us the best experience buying the Truck. Treated us to food and drinks while waiting. I would rate them as the Best Dealership in our area. Salesman should get a raise for how pro More

by BLUENASCAR2824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Len Gierzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Toyota of Scranton responded

BLUENASCAR2824, Thank you so much for your wonderful review and for trusting us with your second truck purchase! We're thrilled to hear that our team went above and beyond to make your experience enjoyable and memorable. It’s fantastic to know that our salesperson’s professionalism made a positive impression, and I’ll be sure to pass along your kind words to the team. We’re truly grateful for your recommendations to others and look forward to continuing to be your go-to dealership. Enjoy your new truck, and thank you again for being part of our Toyota of Scranton family! Warm regards, The Sales Team Toyota of Scranton

November 01, 2024

Excellent service from service department work was done in a timely fashion and explained very well More

by JOEPOLITZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Toyota of Scranton responded

JOEPOLITZ8, Thank you for taking the time to share your experience! We're delighted to hear that our service department provided you with timely and thorough service. Clear communication is a priority for us, so it’s wonderful to know everything was explained well. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

Brought in for a likely head gasket issue on Prius 3 based on symptoms and easy to find information but I wanted confirmation. Was told it wasn’t head gasket but spark plugs, $500 later, symptoms st More

by steve93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Toyota of Scranton responded

steve93, Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you. Regards, The Customer Experience Team Toyota of Scranton

October 30, 2024

It is always pleasant. At this Toyota service center. I have never been disappointed. Clean waiting area. Attentive service managers and even a snack bar. More

by LADNA47C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Toyota of Scranton responded

LADNA47C, Thank you for your kind words and for taking the time to leave a review! We're glad to hear that your experiences have been consistently pleasant and that our team and amenities, like the clean waiting area and snack bar, have contributed to your satisfaction. We appreciate your feedback and look forward to continuing to make each visit just as enjoyable for you. Safe travels, and we’ll see you next time! Warm regards, The Service Team Toyota of Scranton

October 30, 2024

Courteous, professional and knowledgeable personnel. Inappreciate how organized ans streamlined the checkin and pick up is. And the comfortable waiting area with snacks is a nice plus! More

by LMFOHANDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Toyota of Scranton responded

LMFOHANDLEY LMFOHANDLEY, Thank you so much for sharing your feedback! We're thrilled to hear that our team's courtesy, professionalism, and expertise left a positive impression on you. We’re glad that our check-in and pick-up processes made your visit smooth and efficient, and that you enjoyed the comfortable waiting area and snacks. We look forward to serving you again and making each visit just as seamless. Safe travels! Warm regards, The Service Team Toyota of Scranton

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