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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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January 22, 2020

My wife and I had a nice experience when I had my 2019 Tacoma in for service. Kudos to Alyssa Esteras for her pleasant and knowledgeable help. More

by MFEWREG
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jan 22, 2020 -

Toyota of Scranton responded

Thank you for the perfect, 5 star rating. We appreciate your business. Take care.

January 21, 2020

Beyond expected I came in for a slow leak on one of my tires purchased from Toyota of Scranton. Stephanie took the time and effort to get the repairs done right and More

by RICH43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Toyota of Scranton responded

We are focused on our customers safety. Thanks Rich for the 5 star, perfect rating. Take care.

January 21, 2020

Service customer service has taken a new level at toyota of Scranton. In the six years that I have been coming there I have it changed for the better. More

by maxlaurore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Brzegowski
Jan 22, 2020 -

Toyota of Scranton responded

We are thrilled to read your review and comments. Thank you for your loyalty and business. See you on your next visit!

January 21, 2020

person didn't look at my cas I went in for an oil change and a tire rotation. Toyota said I needed rear breaks and rotors,. but a month ago I put on breaks and rotors. so who w More

by DAVEAJR321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Frayko
Jan 22, 2020 -

Toyota of Scranton responded

Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss your service visit. Mary Jo welcomes your feedback and works with our customers on reaching a resolution to any issues. You can contact Mary Jo at 570.702.8776.

January 21, 2020

Excellent service that has been and hopefully will continue Already noted -------------- Excellent service from the very first day in 2009 and presently ---------- Hopefully, this service and the "cordial" feel More

by STEPHANB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Sampogne, Curt Manck
Jan 22, 2020 -

Toyota of Scranton responded

StephanB1, thank you for your loyalty and awesome review. We certainly appreciate your business. Take care.

January 16, 2020

The service at my most recent visit was excellent. My car was done faster than expected, which was helpful as I strapped for time. Stephanie was very helpful and professional. She was great to deal More

by KELLYOBRIEN0
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Toyota of Scranton responded

Kellyorieno, we are thrilled you had an excellent service visit. Thank you for the 5 star rating and recommendation. Take care.

January 16, 2020

Quality Everything went without a hitch. Tiffany Peoples was polite and took time to investigate the issue on the coverage. Very pleased with all of the servi More

by PMCLIFFORD85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience with Tiffany and the 5-star rating!

January 14, 2020

I went to Toyota of Scranton to get information about a pre approval letter I got and left with my car, Very good service, excellent customer service More

by EBERNAL0510
Recommend Dealer
Yes
Employees Worked With
Ryan Cali, Finance
Jan 14, 2020 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5- star rating!

January 07, 2020

Electric systems did not work properly Car was towed promptly and battery and dash lights repaired promptly. The battery failed several times before car was towed. Excellent service by all More

by alfredo6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not recall employe names
Jan 07, 2020 -

Toyota of Scranton responded

alfredo6, your safety is our top priority. Thank you for taking the time to review your recent service experience. We are thrilled to hear all is well. Thanks again.

January 07, 2020

The employees at this dealership are down-to-Earth, kind, and truly care about the services they provide. They take pride in what they do and it shows in the end result. More

by BRITTANYROSE9820
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Palmigiano , Jenna Sledzinski
Jan 07, 2020 -

Toyota of Scranton responded

Thank you for the great review and 5 stars, Brittany!

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