Toyota of Scranton - Service Center

Satisfied Very courteous and helpful and most of all professional! Thank you. Will continue to get my service work at your dealership. Thank you again for ty Very courteous and helpful and most of all professional! Thank you. Will continue to get my service work at your dealership. Thank you again for tyourswift service and continue keeping customers satisfied! More

Efficient I was in for a tire rotation and other 35K service required. Service was quick and easy as usual. Kids roomnis always a highlight. Thanks! I was in for a tire rotation and other 35K service required. Service was quick and easy as usual. Kids roomnis always a highlight. Thanks! More

Great experience! Easy to schedule. I was updated frequently. Service was completed quickly and correctly. My next routine maintenance service was scheduled before I le Easy to schedule. I was updated frequently. Service was completed quickly and correctly. My next routine maintenance service was scheduled before I left, and my truck was washed! More

quick service Working with Phil is the best..he always keeps me posted on progress of the work, explains the actions taken and why. Highly recommend him Working with Phil is the best..he always keeps me posted on progress of the work, explains the actions taken and why. Highly recommend him More

Poor communications Mechanic who worked on my truck did not contact me to advise he was not applying the safety recall due to my bull bar being on the truck. I was not af Mechanic who worked on my truck did not contact me to advise he was not applying the safety recall due to my bull bar being on the truck. I was not afforded a call to ask my opinion. They made it for me and didn't make it clear as to why. Only after i got home dis i see in the paperwork it was not applied for the reason noted above. A toyota recall was not applied and my truck is vulnerable to malfunction and someone possibly getting hurt. Any other time if there was an issue i got a call to discuss and provide in put. When i spoke to the tech on the phone I asked why he didn't call and he said they’t do that and its a good idea to start that. Really!? More

Rotate, Balance, Alignment Scranton Toyota had me in on time. At check in I asked that front tires be crisscrossed to rear instead of the normal front to rear, it did not happen Scranton Toyota had me in on time. At check in I asked that front tires be crisscrossed to rear instead of the normal front to rear, it did not happen. The work order stated crisscross front tires. I marked the tires in front of check in person just to make sure. These were no directional tires so they could be crisscrossed. That’s the only down side to my last visit to Scranton Toyota. Mac More

Basic maintenance It was as long as what they said it would take. Quick maintenance. Stephanie is always great to work with and is very friendly. Booyah. It was as long as what they said it would take. Quick maintenance. Stephanie is always great to work with and is very friendly. Booyah. More

Very professional and good! The service area was very professional and business like, which we took to be abrupt at first but then realized they were very professional. Jason was The service area was very professional and business like, which we took to be abrupt at first but then realized they were very professional. Jason was very accommodating and we have already recommended him. As always, Tom Rogari was helpful to the last minute. He will be our salesman and w ed have recommended him to two people from our community already who will be purchasing cars in the next year. More

My service Everything was done in a timely manner and all staff were very professional. I couldn't have been happier with my visit to Toyota of Scranton. Love Everything was done in a timely manner and all staff were very professional. I couldn't have been happier with my visit to Toyota of Scranton. Love Stephanie Jones. More

Great experience I was treated great. service was done quickly and I am very satisfied. I would recommend this dealership to anyone. The dealership is well managed and I was treated great. service was done quickly and I am very satisfied. I would recommend this dealership to anyone. The dealership is well managed and customer friendly. More