Toyota of Scranton - Service Center

Great place The deserts and coffee were great. The building was super clean and the employees were very helpful And easy to talk to. They washed my car and it The deserts and coffee were great. The building was super clean and the employees were very helpful And easy to talk to. They washed my car and it looked brand new. Loved it More

Service Easy and fantastic service and sales. The shuttle made my life easy to get to and from. Stephanie was kind and informative. Very client driven. Great Easy and fantastic service and sales. The shuttle made my life easy to get to and from. Stephanie was kind and informative. Very client driven. Great experience. Thanks Stephanie! More

Appointment to get a scond key Got there and was checked in immediately. I was told it would take about an hour, it was completed early. I received a text from Stephanie letting m Got there and was checked in immediately. I was told it would take about an hour, it was completed early. I received a text from Stephanie letting me I could contact her with any questions. Love, love, love Toyota of Scranton! Thank you. More

Service Department Staff I had an appointment for my car due to hearing a very loud rattling noise. I was told that the exhaust was loose and was tightened. I paid the $54 fee I had an appointment for my car due to hearing a very loud rattling noise. I was told that the exhaust was loose and was tightened. I paid the $54 fee for the service and picked my car up. 2 days later the noise was back and I called for another appointment. Upon arrival to drop my car off I retold the service person what had happened. When she read the notes on my file she said that is not what was found last time. She told me that the computer said they were unable to recreate the sound. I got a completely different story told to me on the phone and paid for the service charge. I told her that it was not what I was told and if they didn’t hear the sound they didn’t turn on the car. She said I could leave and they would see if they could find it. I told her I was not leaving until someone listened to the noise. Someone listened and told me 10 minutes later the skin on my muffler was loose and I would need a new one. I was extremely disappointed in the misinformation I was given and sent home with. Only to come back and be told something else. Then they tried to pass me off and send me home without hearing the noise again. I asked for a price and she told me she would get back to me with a price. She never called. Needless to say, my car is being fixed but a reputable and trustable home town mechanic. I will NOT be coming back. More

Very efficient service and friendly environment Toyota was quick and the facility was comfortable during my wait. My car was even cleaned complimentary of my service! I would absolutely return for s Toyota was quick and the facility was comfortable during my wait. My car was even cleaned complimentary of my service! I would absolutely return for service More

Helpful and friendly I checked in for my service appointment with Stephanie Jones. She was efficient, knowledgeable and extremely helpful. Stephanie took the time to come I checked in for my service appointment with Stephanie Jones. She was efficient, knowledgeable and extremely helpful. Stephanie took the time to come to my car to help with ideas to solve small issues I was having. It shows why I come back to Toyota again and again. You do not get this kind of attention from other dealerships. Five stars from me again and again! More

Service Jake and the rest of the crew were great from the time I arrived until the end. Coming back for my free bday car wash. Jake and the rest of the crew were great from the time I arrived until the end. Coming back for my free bday car wash. More

xxxxx Was impressed they have walk in service. Was not from the area and needed the fuses replaced in my power outlet. Called the day before and they said Was impressed they have walk in service. Was not from the area and needed the fuses replaced in my power outlet. Called the day before and they said just bring it in. Only waited about an hour for the work to be done. I think Louie was new so put me on hold several times to get the answers but was very helpful. More

Excellent experience Great customer service even did a recall I didn't even know about great place to go!!!! I did not have an appointment but they did get me right in.(: Great customer service even did a recall I didn't even know about great place to go!!!! I did not have an appointment but they did get me right in.(: More

GREAT Work was done in a timely and efficient manner. Very easy to do business and servicing was done without any problems Notification of upcoming service Work was done in a timely and efficient manner. Very easy to do business and servicing was done without any problems Notification of upcoming service is an excellent feature and scheduling is very convient. More