Toyota of Scranton - Service Center

Horrible experience Zero stars. When I brought in my 2018 Toyota Highlander with less than 4,500 miles on it for an inspection and oil change, I was informed it would tak Zero stars. When I brought in my 2018 Toyota Highlander with less than 4,500 miles on it for an inspection and oil change, I was informed it would take 90 minutes. It took 3 hours with no notification other than "checked in" on the board. I had to go to the desk twice to inquire about the status of my SUV. Only told 40 more minutes after waiting 2 hours, but 40 minutes turned into 1 hour. After 3 hours, I was informed that it needed a safety front wheel alignment....really? First pothole I would hit would kill the alignment. There is one on the road right in front of the place. Between bad customer service and trying to make a quick few hundred bucks off me, ZERO STARS. I would never recommend Toyota of Scranton for servicing or inspecting vehicles. More

Check tire and rim. I hit a pot hole and lost my hub cap. I had the Toyota dealership check the rim and tire to make sure that it was ok to drive. They said the tire wa I hit a pot hole and lost my hub cap. I had the Toyota dealership check the rim and tire to make sure that it was ok to drive. They said the tire was fine, the rim was bent and they fixed it. I bought a new hubcap and they installed it. They were very nice to deal with and prompt. Everyone at this dealership seems to be on the same page and they work well together. I feel very confident taking my vehicle there to be serviced. I will use them even though it is a longer drive from my home than some closer dealerships. More

Great Service as always Friendly service associates. Love the shuttle service. Always accommodating and knowledgable when it comes to my vehicles. Calls with updates if anyth Friendly service associates. Love the shuttle service. Always accommodating and knowledgable when it comes to my vehicles. Calls with updates if anything changes. Love it. More

Great visit Alan is great! Wonderful service. Great explanations and recommendations. Always greeting me with a smile and being helpful. Will always bring my car Alan is great! Wonderful service. Great explanations and recommendations. Always greeting me with a smile and being helpful. Will always bring my car here to see them! More

Fast Friendly Quality service Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Ta Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Tacoma and any other vehicle i may have in the future. Thanks Toyota of Scranton... More

Car repair service I went to the dealership for an oil change and tires. While there I found out I needed a wheel alignment and new brakes and rotors for the front and r I went to the dealership for an oil change and tires. While there I found out I needed a wheel alignment and new brakes and rotors for the front and rear. I wasn't expecting expecting that much to be needed. The service department kept me informed of the cost and tim to he repairs would be completed. More

Excellent customer service. Always easy to schedule a routine maintenance appointment, very flexible and accommodating. Stephanie in customer service was very friendly and helpf Always easy to schedule a routine maintenance appointment, very flexible and accommodating. Stephanie in customer service was very friendly and helpful. She actually told us about extending our warranty for our RAV4. Although we didn’t do it the day of service we plan on doing it in the near future. More

Excellent Service Service Rep was courteous, explained everything thoroughly and was knowledgeable about what service should be done on my Highlander. Service was done Service Rep was courteous, explained everything thoroughly and was knowledgeable about what service should be done on my Highlander. Service was done faster than I thought it would be. No problems with service that was done. More

Service Car was taken care of in a professional manner. Received phone call when car was ready. received email reminders when service was due. Will come bac Car was taken care of in a professional manner. Received phone call when car was ready. received email reminders when service was due. Will come back for next service. More

Frame replacement It is my opinion everything went well. The staff was very knowledgeable about what needed to be done and the length of time it may take. They ensured It is my opinion everything went well. The staff was very knowledgeable about what needed to be done and the length of time it may take. They ensured I had a “loaner” as close to my truck while they went through the process. As a comparison, I drive a 02 Toyota Tundra SR5, the “loaner” I received was an 18 Toyota Tacoma SR5. The only difference was mine was a V8 and the “loaner” was a V6. There were only to restrictions on the truck while I had it, no off roading and no towing, both understandable. I was able to purchase and provide my own parts to help minimize the costs. I was give the part numbers and was able to compare them at a local dealer. Since the inspection was up at the end of the month, this was done for me as well, however, no call to confirm I wanted it done. I actually just had it to a local garage who was awaiting the repair to pass it. No big deal. There is one area of opportunity I would suggest, although it being a small one. When I received my truck back it had gone through the wash, however, the interior was not wiped down. There was some sort of the center consul to the point where I needed to wipe it down. Overall a very good experience, enough to the point where when it comes time to replace the truck, your lot will definitely be a place to visit. Should you have any questions, please feel free to reach out to me. Thank you, Ryan FinA More