Toyota of Scranton - Service Center

I have had a few service appointments here since I purchased a new Toyota tundra last year. I have experienced an arrogant service associate, Rick, and poor service. My vehicle had to be returned to h purchased a new Toyota tundra last year. I have experienced an arrogant service associate, Rick, and poor service. My vehicle had to be returned to have the work redone, including an alignment and corroded battery cable. Also, I now have a deep scratch which I believe happened while servicing my vehicle. More

Had new tires mounted prior to winter (the buy 3 get 1 free sale); I was allowed to delay the 4 wheel alignment. Came back in a month later for alignment and inspection, and they let me know that the ins free sale); I was allowed to delay the 4 wheel alignment. Came back in a month later for alignment and inspection, and they let me know that the inspection I had planned concurrently was actually a little early (my error) - they technically could do it, but it would short the duration on the old sticker. Since I'd be back soon enough for a routine service interval, and they didn't just go and do the unnecessary work, the heads up was appreciated. This is one of the many benefits of Toyota Scranton - they give you flexibility and options, and perform as true advisors during sales AND service. More

Toyota of Scranton addressed my concerns about a service charge and addressed those concerns to my satisfaction. I will be going back to T of S. charge and addressed those concerns to my satisfaction. I will be going back to T of S. More

I visited Toyota of Scranton because my vehicle was due for an oil change and tire rotation. Even thought there are other places I can go for this type of service I choose here because the service is cons for an oil change and tire rotation. Even thought there are other places I can go for this type of service I choose here because the service is consistent, fair and honest. They take notice of those waiting to minimize the wait time. The waiting area is well equipped and comfortable with several TVs, Wi-Fi, device charging stations, clean rest rooms and a Dunkin Donuts outlet. If you'd like a ride to the Mall and back, or someplace else nearby, they'll do that for you. If special work is needed, the service managers fully explain the situation and what the alternatives might be. In my case, I agreed to have the brakes replaced, but deferred the throttle body work 'til next time. The service department is a huge factor in my decision to buy my next car here. More

The staff and management worked hard to ensure my satisfaction during a recent issue with my vehicle. I had a problem where the alarm and information display were indicating that the lift gate was aj satisfaction during a recent issue with my vehicle. I had a problem where the alarm and information display were indicating that the lift gate was ajar when it was closed. The staff in both the Service Department and Collision Center researched what was wrong, gave me a loner car and fixed the problem. Mary Jo from customer service called to ensure my satisfaction. More

My clutch went out during a road trip on July 4 when everything was closed. Luckily, I was near Scranton when it happened (I could have been much further away, which would have been awful!). A major rep everything was closed. Luckily, I was near Scranton when it happened (I could have been much further away, which would have been awful!). A major repair like this will never come cheap, but I had to continue my trip and leave my poor car with the dealership until they could fix it. While it was extraordinarily expensive once I combined the cost of towing (even with AAA), the cost of taxis, the cost of rental cars, and the cost of the actual repairs, when I evaluated and discussed the bill with my family, we determined that the cost of the parts and labor were likely relatively fair. There is a premium for dealership repairs, but if you don't know someone, you have to go to a dealership because you have no other choice. However, you can be sure they will fix it. After all, I am not in the business of repairing cars. My car is making strange noises when I turn the wheel--and I believe I have pinpointed the problem as being my wheel well which pops in and out (hopefully)--and it may have resulted from the work the dealership did--but overall, my car is running fine. The piece of mind alone was extremely valuable. I had to trust a company with the keys to my broken car. This is not a position anyone ever wants to be in, but it happens. There is a lot of trust that goes into the relationship between customer and mechanic. I was lucky to be close enough to a dealership to fix this problem. I don't live in Scranton, so I likely won't be back, but if I did live there, I would definitely go back. More

Service person was courteous and friendly. From questions I asked it was obvious he has a lot of experience and is knowledge about the Toyota Camry and maintenance the Camry needs. The maintenance I wanted I asked it was obvious he has a lot of experience and is knowledge about the Toyota Camry and maintenance the Camry needs. The maintenance I wanted done was finished in a reasonable amount of time and the price was about what I expected the price to be. More

Never, ever, ever on time with anything. In fact, often HOURS late on their estimates, one time even a day. Also have claimed things to be broken that upon further inspection by two other in affiliated mec HOURS late on their estimates, one time even a day. Also have claimed things to be broken that upon further inspection by two other in affiliated mechanics we in fine condition. Definitely over priced. And definitely gave me (female) one price and gave my father (male) a lesser price. Will never go here unless absolutely necessary for a warranty issue. More

Everytime I have dealt with Toyota service they have been great and helpful. I could have taken to my original dealer but the crew at Toyota of Scranton are friendly, fast and efficient. I will be back next great and helpful. I could have taken to my original dealer but the crew at Toyota of Scranton are friendly, fast and efficient. I will be back next time I need service! More

Vito went above what was needed for to make sure that my car was serviced while I was there. His staff was helpful and professional through the entire process. car was serviced while I was there. His staff was helpful and professional through the entire process. More