Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews

2,953 Reviews of Toyota of Scranton - Service Center

Sort by
November 20, 2018

45000 miles service Very thorough review and accommodating service. Like the on line appointment scheduling allows you to pick time and day of service . All employees wer More

by srsebast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2018

Service new tires Friendly and fast. There is not much more to say than the phisility was very clean and all the every one was very friendly. Thank you More

by GPCRESTMONT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
November 20, 2018

Above and beyond Dan was an excellent service writer who kept me informed on the process of my car’s repair. Also Tiffany was professional and helped me when my car ne More

by JADDLDMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2018

Great experience! Every time I have a service appointment there they are always very helpful and fast. They also do a very good job with my auto butler. More

by Jakeez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
November 19, 2018

Great job! The staff was very courteous to myself from the minute I made the service appointment all the way through the initial greeting and the final paperwork More

by PUMPKINPUSS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure I have dealings with 3 individuals
Nov 19, 2018 -

Toyota of Scranton responded

Thank you for the perfect, 5 star rating...we are most appreciative. Your safety and satisfaction is our goal. We look forward to working with you in the near future.

November 19, 2018

Fantastic customer service The check in process was easy, everyone I dealt with in the service department was very friendly, and my truck was serviced quickly. This dealership More

by donhislop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Staples
November 17, 2018

Staff was friendly Came in for an inspection, the staff was very friendly, although I was there only severel weeks before and should’ve be asked if I wanted it inspected More

by MJK3752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry did not get there names
Nov 17, 2018 -

Toyota of Scranton responded

I apologize for any inconvenience our oversight may have caused, that was not our intent. Thank you for taking the time to let us know. We hope to see you at your next service. Warm regards, Mary Jo Preno, Vice President Guest Experience

November 17, 2018

Great place with great people! The sales and service staff are extremely friendly, honest, and personable. They are always quick to keep me informed of progress and always accommoda More

by APAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2018 -

Toyota of Scranton responded

We appreciate the 5 star rating and your awesome review. Thanks so much for taking the time to let us know about your experience. Take care.

November 17, 2018

Service 10000 mile service. Took about as long as expected. Nice waiting area. Sales department is great. Large selection of new and used cars on lot More

by PAMEDIC442
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nov 17, 2018 -

Toyota of Scranton responded

Thank you for taking the time to write a review of your recent experience with our Service Department. I would like to speak to you about your comments. Please contact me at 570.702.8776. I look forward to our conversation. Thanks. Mary Jo Preno, Vice President Guest Experience

November 16, 2018

Always a pleasure to have my car serviced I have been servicing my cars at Toyota of Scranton for about 8 years. It has always been a pleasure. You can relax with a cup of Dunkin coffee and a More

by DEBFER1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Matthew Stein
...
264
...