Toyota of Scranton - Service Center

It was quick and easy The service manager was very efficient and friendly. I also liked that it was a female. She was also helpful in setting up the next appointment The service manager was very efficient and friendly. I also liked that it was a female. She was also helpful in setting up the next appointment More

Total Satisfaction I am very pleased with all the TofS staff, from the Advisor, to the technicians, to the shuttle drivers, and to everyone that has kept my old clunker I am very pleased with all the TofS staff, from the Advisor, to the technicians, to the shuttle drivers, and to everyone that has kept my old clunker running (317,000 miles so far) all these years. Excellent customer service. Excellent mechanical service. Keep doing well by your customer base – it is appreciated and will be rewarded by me in the near future. More

No problems. In and out in about hour. Went in for pre-scheduled 35,000 mile maint. No issues or problems to report. Enjoyed a coffee during the wait. Truck was washed upon completion. Paid Went in for pre-scheduled 35,000 mile maint. No issues or problems to report. Enjoyed a coffee during the wait. Truck was washed upon completion. Paid cash so had to check out at parts dept. but that's no big deal. More

Great service Went in for my 15000 mile service , had me in and out in not long at all. Even have a Dunkin in house that helps to have a great cup of coffee while y Went in for my 15000 mile service , had me in and out in not long at all. Even have a Dunkin in house that helps to have a great cup of coffee while you wait! More

Friendly service Received Friendly and courteous service! Met Jo and Vito Helped me out with cost since I just missed my Toyota Care expiration date! And Dan at Servic Received Friendly and courteous service! Met Jo and Vito Helped me out with cost since I just missed my Toyota Care expiration date! And Dan at Service Desk tried to do the best possible. More

30 day service for vehicle When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two middle aged gentlemen behind the counter without any customers, obviously doing computer entry tasks. Nonetheless, they both knew I was standing right in front of them, and they both ignored me. I have been a paramedic for a very long time, and I am a supervisor in my organization. Customer service is everything. I hold coworkers to standards of conduct, and expect all people will be treated with respect and dignity. Ignoring a customer is not only callous, it is insulting to the customer as well. If I, the customer feel as though I am not worth the time to acknowledge, why should I continue to use this location or even recommend the brand to anyone? The only reason you were saved from a dismal rating is the rep who was professional, courteous and genuinely cared about the length of time I was there was Alyssa. Perhaps, the gentlemen would do well to learn from her example. I hope the atmosphere changes for the next visit. Who knows, maybe someone will simply say, "Sir, someone will be with you in a few moments." Have a better day. Bob Sheridan 570.903.2535 More

VERY HAPPY!! From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV sc From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV screen with updates of my car. Done in less than 1 hour! I had a question with the car and radio. She went and sat in the car with me to help me figure out the radio. She was just as surprised as me to discover that the option was removed. But I'm glad I know. Thank You for Everything More