Toyota of Scranton - Service Center

Always a pleasant experience. From the day I received my vehicle and all of the services in between (including tires), I always have a pleasant experience at Toyota of Scranton. Wi From the day I received my vehicle and all of the services in between (including tires), I always have a pleasant experience at Toyota of Scranton. Will continue to do business with. More

Best dealership I have ever been to! Brenda always takes care of me when I come in. She makes sure that I know what is going on with my car and if the car needs work they always ask me i Brenda always takes care of me when I come in. She makes sure that I know what is going on with my car and if the car needs work they always ask me if I am okay with the price and the repairs that may need to be done. They're quick and they make sure every need and expectation is met. I have never had such great customer service with such polite and professional people. I always tell everyone I know to go to Toyota in Scranton because I know they will be just as happy as I was with my service. I will not trust another soul with my car other than Toyota Scranton. I wish I could give credit to the man who drove the shuttle car too. I know he was from New Jersey and he was young. You guys are awesome! More

Great Service Recently had some major work on my 9 year old Avalon. The service rep, Kevin, gave me an accurate estimate of the cost and kept me informed of the ent Recently had some major work on my 9 year old Avalon. The service rep, Kevin, gave me an accurate estimate of the cost and kept me informed of the entire repair process. No surprises! This dealer knows how to treat their customers. I have two Toyotas now and when it's time to buy again I will be back to their showroom. More

Best service we have ever had! These people made our unexpected breakdown while on a trip a good thing. Best service, great communication. We were well taken care of! Even our dog S These people made our unexpected breakdown while on a trip a good thing. Best service, great communication. We were well taken care of! Even our dog Sunny was welcome! It took overnight to fix our truck but they were excellent and kept us informed and comfortable. Andy the tech was great at explaining everything. Highly recommend this dealership's service and their customer service is the best! More

Service Very friendly &accomodating, though i have to go back 2x they finally fixed the problem at no cost. It's a hassle but they're very nice and apologeti Very friendly &accomodating, though i have to go back 2x they finally fixed the problem at no cost. It's a hassle but they're very nice and apologetic. More

Outstanding Service - Above and Beyond! I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service depar I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service department had a flat bed out to pick me up in no time. They hunted down and had a matching replacement tire waiting when I arrived. Had the locking lug nut off and the tire replaced in no time and had me back on the road I'm just a couple of hours from my initial call. I would not hesitate to recommend this location and willing give them the highest of marks! More

An insult to the Toyota name Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employee Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employees who all claimed to have no idea who I was or what happened before they finally corrected the error they had made. They only agreed to fix their mistake after I reported them to Toyota Corporate, BBB and the PA Attorney General's Office. More

Service appointment Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery termi Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery terminals are completely corroded. At each service appointment I ask them to fix the corrosion problem and it never gets resolved. Also, I have new scratches near on my front fender near the hood and down the side of the fender. It clearly looks like someone leaned against it and slid down it while the hood was open because there is no scratches on the hood. This happened on the opposite side in roughly the same area on an earlier service appointment. I notified the service department of it and nothing was done! Mind you I bought this truck brand new at this dealership. More

Exceeded Expectation We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had the daunting task of dealing with us for six months, while Chrysler was trying to figure out what was wrong with our car. Your team could not do enough for us. Words truly cannot begin to express our gratitude that we have for each everyone of you. We applaud you and your team at Toyota of Scranton, you did not disappoint. We know now, that when we can, we will being coming to your dealership to buy our next car. KUDOS on a job well done. Our sincere thanks! Jason & Corey W. More

Excellent friendly service Brenda was very helpful in answering all my questions. Then I needed a rental and she set it up quickly. She was an excellent person to deal with. Brenda was very helpful in answering all my questions. Then I needed a rental and she set it up quickly. She was an excellent person to deal with. More