Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear LACH18433, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you purchased a new vehicle with us and that our staff was able to provide you with friendly and helpful service. Customer satisfaction is our top priority, and we are delighted to know that you had a positive interaction with our team. If you ever have any questions or need assistance in the future, please do not hesitate to reach out to us. We are always here to assist you with any automotive needs you may have. Once again, thank you for choosing Toyota of Scranton for your vehicle purchase. We greatly appreciate your business and look forward to serving you again in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

LINDEN1320, It is very unfortunate that your situation has come to this place after owning Toyotas for 13 years. It is very concerning to know you will no longer be a Toyota customer. IF you have any desire to speak to me regarding your situation, you can reach me at 570.702.8776. Regards, Mary Jo Preno Toyota of Scranton

LINDEN1320 responded

I have spoken with you several times and have gotten nowhere. This who situation is extremely disappointing.

Toyota of Scranton responded

DIANNEPAONE514, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We greatly appreciate your feedback. We're thrilled to hear that you had an excellent experience at our dealership. While it seems there may have been a mix-up with the name "Alan," we're delighted that you had a positive interaction with our salesperson, Ian. Providing exceptional customer service is a top priority for us, and it's wonderful to know that Ian made your visit enjoyable. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to assist you with all of your automotive needs. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

Toyota of Scranton responded

Dear MLHIMKA, Thank you so much for your warm welcome and kind words regarding your service experience at Toyota of Scranton. We greatly appreciate your continued trust and loyalty. It's always a pleasure to hear from satisfied customers like yourself, and we are thrilled that you've been benefiting from our service department's efforts. Rest assured, we are committed to providing you with top-notch service and maintaining the high standards you've come to expect. If you ever have any questions, need assistance, or would like to provide further feedback, please don't hesitate to reach out. We're here to assist you and ensure your vehicle continues to perform at its best. Once again, thank you for choosing Toyota of Scranton for your automotive service needs. We look forward to serving you for many years to come. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MMOROSKI0, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you had a great service and purchase experience with our attentive staff. At Toyota of Scranton, we genuinely value our customers, and it's our goal to ensure that every customer feels valued and appreciated. We're delighted that you felt our team's dedication to working with you on pricing and trade-in costs, and we appreciate your trust in us to make your car-buying experience a smooth and satisfying one. Your feedback means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear AHOL1, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that you found our salesman courteous, cooperative, and instrumental in making your buying experience comfortable. Your opinion means the world to us, and we're thrilled to be considered the best dealership around in your eyes. At Toyota of Scranton, we strive to provide exceptional service and ensure that every customer feels valued and satisfied with their purchase. We're here to assist you with any future automotive needs or questions you may have. If you ever require further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future, and thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

CECILROWE, Thank you for taking the time to share your experience with us! We are thrilled to hear that Daniel S provided you with extraordinary service and that you had a positive interaction with him. Delivering excellent customer service is our top priority, and we're delighted to know that he made your visit a pleasure. Your satisfaction is our ultimate goal, and it's feedback like yours that motivates us to continually provide the best service possible. If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are here to ensure your automotive needs are met. Thank you for choosing Toyota of Scranton, and we look forward to serving you again. Have a wonderful day! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

bt678432, Thank you for your continued loyalty and for sharing your positive experience with Toyota of Scranton! We're delighted to hear that you always have a great experience with us, especially in our service department. Our team takes pride in providing friendly and informative service to our valued customers. Your kind words are truly appreciated, and we'll be sure to pass on your compliments to your dedicated associate. If there's anything more we can do to enhance your experience or if you have any questions or concerns in the future, please don't hesitate to reach out. We look forward to serving you and your vehicle again soon! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

RJMJ_1, Thank you for taking the time to share your feedback about your recent visit to Toyota of Scranton. We're delighted to hear that you were greeted promptly and courteously and that you found our facility to be immaculate and well-maintained. Your compliments about our knowledgeable staff are greatly appreciated. We understand that the tire rotation took longer than expected, and we apologize for any inconvenience this may have caused. We'll certainly review our processes to ensure we can improve the wait times while maintaining our high service standards. Your feedback is valuable to us, and we aim to make every service visit more efficient and enjoyable. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. If you have any more suggestions or need further assistance, please feel free to reach out. Your satisfaction is important to us. Sincerely, The Service Team Toyota of Scranton

Toyota of Scranton responded

PMEDIC673, Thank you so much for your kind words and continued trust in Toyota of Scranton! We're thrilled to hear that our staff's knowledge and service have left a positive impression on you. We look forward to serving you and your cars in the future. If you ever need anything, please don't hesitate to reach out. Your satisfaction is our priority Warm regards, Mary Jo Preno Toyota of Scranton