Toyota of Scranton - Service Center

Toyota of Scranton responded

CHICAGOBEARS3485, We appreciate your wonderful feedback about Stephanie and our service department at Toyota of Scranton! It's fantastic to hear that Stephanie provided you with courteous service and valuable advice. Going above and beyond is what we strive for, and we're glad she delivered that experience for you. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JIMBAM22, We greatly appreciate your valuable feedback regarding your experience at Toyota of Scranton. We're delighted to hear that our sales and service staff left a positive impression on you with their friendliness and knowledge. Your kind words motivate us to maintain our high standards of customer service. However, we understand your concerns about the length of wait during service visits. Your time is important to us, and we apologize for any inconvenience you've faced. We're actively working on improving our service efficiency to minimize waiting times without compromising the quality of our work. Please know that your feedback is taken seriously, and we're committed to enhancing your future visits. If you have any specific suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. Your input is essential in helping us provide the best possible service to all our valued customers. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

TNRCLEANING, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great interaction with our team at Toyota of Scranton. At Toyota of Scranton, we're committed to delivering on our promises and providing excellent service to our valued customers. We're glad to know that our efforts have resonated with you and that you found our salespeople to be helpful and attentive during your visit. Your kind words mean a lot to us and serve as a motivation to continue delivering top-notch service. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your experience with us remains exceptional. Thank you again for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

tommoz, Thank you for taking the time to share your feedback with us. We truly value your perspective and are grateful for the opportunity to improve. We apologize for any inconvenience you experienced in your recent interaction with our sales department. We're glad to hear that you had a positive experience at our service center. Our team strives to provide top-notch service to all our customers, and we're committed to ensuring that your future visits continue to meet your expectations. We understand your frustration regarding the lack of communication from Jerry Coles. We apologize for any miscommunication or delay in getting back to you. Your time is valuable, and we deeply regret the missed opportunity to serve you. While you've chosen a luxury Volvo this time, we hope you might consider Toyota of Scranton for your future automotive needs. We're continuously working to enhance our sales processes and customer interactions, and your feedback serves as an important reminder of the areas we need to improve. Thank you again for your feedback, and we wish you many enjoyable miles in your new Volvo. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MADAFELLA02, We're delighted to hear about your exceptional experience at Toyota of Scranton! Thank you for taking the time to share your positive feedback with us. Our team works tirelessly to ensure that each customer's journey is nothing short of amazing, from the sales process to the paperwork. We're thrilled that you found our sales personnel to be awesome and that the paperwork process was smooth and hassle-free for you. Providing an enjoyable and seamless experience is what we strive for, and your review reaffirms our commitment to delivering top-notch service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future and maintaining the standard of excellence you've come to expect from us. Thanks again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JLOOMIS0, Thank you for taking the time to share your positive experience with us! We're absolutely thrilled to hear that you love Toyota of Scranton and had a great interaction with our team members, Alan, Gatto, and Boynton. Your recommendation means the world to us, and we truly appreciate your kind words. Alan, Gatto, and Boynton are dedicated to providing exceptional service, and we're glad to know that their efforts have resonated with you. We'll make sure to pass along your appreciation to them. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're here to help and ensure that your experiences with Toyota of Scranton continue to be outstanding. Thank you again for choosing us and for your ongoing support. We look forward to serving you again in the future! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear DKOBELA91, Thank you so much for taking the time to share your positive experience as a verified customer at Toyota of Scranton! We're thrilled to hear that our team's dedication to exceptional service has made a lasting impression on you. Treating our customers with respect and making them feel valued is at the core of our values, and we're glad that our efforts have resonated with you. Your recommendation for both sales and service means a lot to us, as it reflects our commitment to delivering outstanding experiences at every touchpoint. Should you ever need assistance, whether it's for sales, service, or anything else, please know that we're here to support you. Thank you for choosing us, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

MPASQUALE2014, Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective as it helps us improve our services and customer experiences. We're glad to hear that you find our dealership's expertise and knowledge of the products to be valuable when it comes to servicing your vehicle. However, we understand your concerns about communication and the perception of over selling products. We apologize for any miscommunication that may have occurred during your interactions with us. Clear and transparent communication is a priority for us, and we'll certainly use your feedback to better align our practices and ensure that our customers have a seamless experience. Additionally, we're sorry to hear that you felt there was over selling of products. Our intention is to provide options that are genuinely beneficial to our customers and their vehicles. Your feedback is a reminder for us to be more mindful in striking the right balance between offering valuable solutions and respecting our customers' preferences. If you have any specific instances or details you'd like to share, please feel free to reach out to us directly. We're dedicated to learning from this feedback and making the necessary adjustments to enhance your future experiences with us. Thank you for your continued support, and we hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

maureen1234, Thank you for sharing your feedback with us regarding your recent experience at Toyota of Scranton. We greatly value your insights as they help us improve our services and customer interactions. We're pleased to hear that our team, particularly Ian, was accommodating and that you found him to be a nice salesman. However, we're sorry to learn that your experience with our finance representative, Justin, didn't meet your expectations. Your feelings of not being appreciated are a concern, and we apologize for any discomfort this may have caused during what should have been a positive experience. Your feedback regarding Justin is important, and we'll certainly take this opportunity to review and address any areas where we can enhance our customer interactions moving forward. Thank you again for your feedback and for choosing Toyota of Scranton. We hope to have the opportunity to better serve you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton