Justin Cheverez

Toyota of Scranton responded

Dear LL2021, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience at Toyota of Scranton and that Renee provided you with excellent customer service. We truly appreciate your recognition of her potential and efforts. However, we apologize for any inconvenience caused by the extended wait time for the finance person on a Saturday. We understand that your time is valuable, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our customers. Your satisfaction is our top priority, and your feedback helps us to identify areas where we can enhance our services further. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TIMJTZ8, Thank you so much for taking the time to leave this wonderful review for us at Toyota of Scranton! We are thrilled to hear about your positive experience with Emily and Justin. It's fantastic to know that Emily was attentive to your needs and went above and beyond to ensure you had everything you needed for your new car, including ordering an owner's manual for you. Justin also appreciates your kind words and is glad to have been of assistance. We're proud to have them on our team and will certainly pass along your compliments to both Emily and Justin. They will be delighted to hear about your 5-star rating! We would love to show our appreciation to Emily and Justin for delivering exceptional service to you. If you have any suggestions on how we can do something special for them, please feel free to let us know. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new car, and please don't hesitate to reach out if you need anything in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DARMA56, Thank you so much for your fantastic review and for being such a loyal customer to Toyota of Scranton! We're thrilled to hear that Brian and our team have consistently gone above and beyond to accommodate you. It's truly an honor that you've chosen us for your 6 Toyota purchases. Your trust and loyalty mean the world to us, and we're committed to continuing to provide you with the exceptional service you deserve. We'll make sure to pass along your kind words to Brian and the rest of our team. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Standby1.KV, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us at Toyota of Scranton. Providing courteous service from our receptionist to our top-level management is something we take great pride in, and we're delighted that it made a positive impact on your visit. We truly appreciate your recommendation and the opportunity to serve you. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear JESSE8558, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that you found our team friendly and enjoyed the comfortable atmosphere during your visit. Providing exceptional customer service and a welcoming environment are top priorities for us, and we're delighted that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear HARRISON, Thank you for your glowing review of your car buying experience at Toyota of Scranton! We're delighted to hear that our staff provided you with excellent service and made the process easy and enjoyable for you. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should you or anyone you know need assistance with anything automotive-related in the future, please don't hesitate to reach out or send them our way. We're here to help! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

DKELLY0003, We are thrilled to hear about your positive experience at Toyota of Scranton! Thank you for taking the time to share your feedback with us. We're committed to providing exceptional service to all our customers, and we're delighted to hear that we exceeded your expectations. We look forward to continuing to serve you in the future and appreciate your loyalty. If you ever need anything else, don't hesitate to reach out. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear GIANNAMARRANCA00, Thank you for sharing your experience with us! We're thrilled to hear that you had a great experience at Toyota of Scranton and that everyone you dealt with made the process easy for you. Ensuring a smooth and enjoyable car-buying experience is what we aim for, and we're delighted that we were able to meet your expectations. Your satisfaction with your purchase is our ultimate goal, and we're glad to hear that you're very satisfied with it. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Desiree(:, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had an amazing experience with the staff at Toyota of Scranton. Providing exceptional customer service and ensuring that all your questions and concerns are addressed is our top priority. We're here to help make your experience as smooth and enjoyable as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team