Toyota of Scranton - Service Center

Toyota of Scranton responded

FR8TRNLANE, Thank you for sharing your positive experiences with us! We're delighted to hear that you've consistently had good interactions with our team at Toyota of Scranton, both when purchasing vehicles and during your service visits. Our commitment to building personal connections with our customers is at the core of our approach, and we're thrilled to know that our efforts to know you on a personal level have not gone unnoticed. Your feedback reinforces our belief that every customer deserves individualized attention and care. If there's ever anything you need or if you have any questions in the future, please don't hesitate to reach out to us. We're here to assist you and continue providing the excellent service you've come to expect from Toyota of Scranton. Thank you again for your continued support and for choosing us. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

We greatly appreciate you taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that Joe Gatto and Corey Boyton provided you with exceptional communication and service. It's truly rewarding to know that our team's efforts have left such a positive impression on you. Your recommendation means a lot to us, and we're committed to maintaining the high standard of service that you've come to expect from us. Should you need anything in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Thank you for choosing us and being a part of the DC Toyota family. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

VAN99, We appreciate your feedback regarding your recent experience at Toyota of Scranton. We're pleased to hear that our service department provided you with quick, efficient, and respectful service. Your positive comments about our team's kindness and friendliness are also heartening. We strive to continuously improve our services, and we take all feedback seriously. If there are any aspects of your experience that you feel we could enhance or if there's anything specific that stood out to you during your visit, please let us know. Your insights will help us ensure that we maintain the high standards of service our customers deserve. Thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you even better in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

BROWNC787, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our staff to be friendly and that you received fast service during your visit. We take great pride in providing exceptional customer service and efficient solutions for our customers. It's wonderful to know that you're considering buying another vehicle from us in the future. We look forward to the opportunity to assist you again whenever you're ready. If you have any questions or need assistance before then, feel free to reach out. We appreciate your loyalty and can't wait to serve you again when the time comes! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CKURPIS51, Thank you for taking the time to leave us a review! We're thrilled to hear about your positive experience at Toyota of Scranton. Our team works hard to ensure that every visit is efficient and enjoyable, and we're delighted that your recent visit was no exception. It's wonderful to know that Hailee, your service advisor, provided you with attentive and professional assistance. We'll be sure to pass along your kind words to her as recognition for her exceptional service. Your satisfaction is our priority, and we're grateful for your feedback. Should you ever need anything else or have any further questions, please don't hesitate to reach out to us. We look forward to assisting you in the future and providing you with the same level of service that you've come to expect from Toyota of Scranton. Safe travels, and thank you for choosing us for your automotive needs! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your feedback about your recent experience at Toyota of Scranton! We're delighted to read your positive review and learn that you had a great visit to our dealership. Our team takes pride in providing friendly and helpful service to all our customers, and we're thrilled that you've consistently experienced this level of care. It's also wonderful to hear that our service met your expectations and that you found our waiting area clean and comfortable. Your kind words mean a lot to us, and we'll continue to strive to provide you with the excellent service you deserve. If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to help! Thank you for your support and for choosing Toyota of Scranton for your automotive needs. Best regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We're delighted to hear that you found our location convenient for dropping off your vehicle at Toyota of Scranton. Our goal is to provide a seamless and hassle-free experience for our customers, and we're glad you took advantage of our shuttle service and refreshments while waiting. We're committed to making your visit as comfortable as possible, and we appreciate your feedback. If you have any further suggestions or comments, please don't hesitate to let us know. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear M_BAD99, Thank you for sharing your feedback regarding your recent experience at Toyota of Scranton. We genuinely appreciate your input as it helps us improve and provide an even better experience for our valued customers. We apologize for any inconvenience you encountered with the detailing of your vehicle. We take your concerns seriously and will address them with our detailing team to ensure that our high standards are consistently met. Your comments about the dust on the dash and screen area are duly noted, and we'll take steps to prevent similar issues in the future. Regarding the new car smell, we understand how important that initial experience is for our customers. While it can be challenging to replicate the exact new car scent, we will explore ways to enhance the interior ambiance during our detailing process to provide a more satisfying atmosphere. Your satisfaction is our top priority, and we are committed to making the necessary improvements based on your valuable feedback. If there's anything else you'd like to share or discuss, please don't hesitate to get in touch with us directly. We're here to ensure your next visit exceeds your expectations. Thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MBBW1, We truly appreciate your kind words and continued loyalty to Toyota of Scranton! Thank you for taking the time to share your wonderful experience with us. It's fantastic to hear that our professional and courteous staff has consistently provided you with exceptional service. We're thrilled that our team has been able to accommodate your preferred appointment times, making your visits convenient and efficient. Maintaining a clean and welcoming facility is of the utmost importance to us, and we're delighted that our efforts have not gone unnoticed. Creating a comfortable atmosphere for our customers is a top priority. We're especially grateful for your continued trust in us, having purchased four new vehicles from our dealership. Your continued patronage speaks volumes, and we're pleased to have been a part of your automotive journey without any hiccups. Once again, thank you for your glowing review. We look forward to serving you with the same level of excellence and dedication for years to come. If there's ever anything you need or any questions you have, please don't hesitate to reach out. Warm regardS, Mary Jo Preno Toyota of Scranton