Toyota of Scranton - Service Center

Toyota of Scranton responded

DVALENTI0417, Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience with our service at Toyota of Scranton. Our team takes great pride in providing timely and efficient service, and we're delighted to know that we were able to meet your expectations. It's wonderful to hear that our technician was not only knowledgeable but also courteous in handling your concerns. We strive to ensure that every customer feels valued and receives the highest level of service possible. Your feedback serves as a great encouragement to our dedicated staff, and we will be sure to pass along your kind words to the technician who assisted you. Should you have any further questions or require additional assistance in the future, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear GIAIM013, Thank you for taking the time to leave a positive review of Toyota of Scranton service department. We are thrilled to hear that you consistently receive great service from our team of competent and trustworthy professionals. At Toyota of Scranton, we strive to provide an excellent experience for our customers, and we're glad to know that we have met your expectations every time. Your trust in our service department is highly valued, and we are committed to maintaining the highest standards of professionalism and quality. If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your continued support and look forward to serving you in the future with the same level of excellence that you have come to expect. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Deary Gary, Thank you for sharing your positive review of Toyota of Scranton's customer service. We're thrilled to hear that you had an excellent experience and found our staff to be both professional and friendly. Kacie, in particular, is delighted to have made a positive impact on your visit by providing exceptional customer service. At Toyota of Scranton, we strive to ensure that every customer feels valued and receives the best possible assistance throughout their experience. We appreciate your kind words and will make sure to pass them along to our team, including Kacie. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing top-notch service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear bskutnick, Thank you for taking the time to express your concerns with your recent service visit at Toyota of Scranton. We are pleased to hear that Toyota's factory team acknowledged the situation and is addressing it by having another dealership check your bumper. We understand there are situations when a customer has to go elsewhere to have an issue addressed. We wish you well. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

bskutnick responded

When a dealership sells you two vehicles in a matter of weeks, you would like to think a dealership would stand behind their customer. It is truly unfortunate a video proves the dealership wrong and instead of a dealership learning about their product they would rather hide from the problem despite a video having over 10,000 views with countless customers having issues with the said dealership. Hopefully someday this dealership employs a knowledgeable staff instead of a staff just wishing to save a few bucks instead of standing behind the product they sell when they lack appropriate education into the capabilities of their product.

Toyota of Scranton responded

MICDENMAC, Thank you so much for your amazing five-star review! We are thrilled to hear that you find us trustworthy and that we genuinely care about our customers and their beautiful Toyota vehicles. Providing exceptional service and ensuring customer satisfaction are our top priorities, so your kind words mean the world to us. We understand the importance of maintaining and preserving the quality of your Toyota vehicles, and we strive to go above and beyond to meet your expectations. Our dedicated team is committed to delivering the best service possible, and it's incredibly rewarding to know that our efforts are appreciated. Your satisfaction is our motivation, and we look forward to continuing to provide you with the highest level of care for your Toyota vehicles. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you again for choosing us, and we appreciate your trust in our services! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear Tammy, Thank you so much for taking the time to share your wonderful experience with Toyota Scranton. We are thrilled to hear that our team went above and beyond to ensure your car buying experience was a pleasant one. At Toyota Scranton, we strive to provide exceptional service and make every customer feel valued and satisfied. It is our utmost priority to create a seamless and enjoyable car buying journey for each individual who walks through our doors. We are delighted that our team exceeded your expectations and made your car buying process a memorable one. We truly believe in going the extra mile to assist our customers in finding the perfect vehicle that meets their needs and preferences. Your kind words are a testament to the dedication and hard work of our staff members who are committed to providing exceptional customer service. We will make sure to pass along your compliments to the entire team, as it will undoubtedly motivate them to continue delivering outstanding experiences to all our customers. Thank you again for choosing Toyota Scranton as your dealership of choice. We truly appreciate your business and look forward to serving you in the future. If you have any further questions or need assistance, please do not hesitate to reach out. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOELJONES321, Thank you so much for taking the time to leave us such a wonderful 5-star review. We truly appreciate your feedback and are delighted to hear about your positive experience with Jax at Toyota of Scranton. We completely understand and respect your preference for messaging when it comes to exploring vehicle options. We strive to provide our customers with a hassle-free and comfortable experience, and it's great to hear that Jax was able to cater to your needs by promptly responding with the information you were seeking. We're glad to know that Jax's approach was both relaxed and pressure-free. Our team believes in creating a friendly and informative environment for all our customers, and we're thrilled that Jax exceeded your expectations by providing you with all the necessary details every step of the way. Your kind recommendation of Jax and our dealership means a lot to us. We take pride in delivering exceptional customer service, and your endorsement is a testament to our commitment. Once again, we sincerely appreciate your feedback and the opportunity to serve you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same level of exceptional service. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ITICONCHUK, Thank you for leaving us such a fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that your experience with Toyota of Scranton was top-notch. Our team strives to go above and beyond to ensure our customers' satisfaction, and it's wonderful to know that you felt well taken care of during your visit. We believe that providing a comfortable and enjoyable environment is an essential part of the car-buying process, which is why we offer amenities such as our in-house restaurant to make your wait more enjoyable. We also understand that credit approval can sometimes be a challenge, but we firmly believe in exploring every possible avenue to assist our customers. Our dedicated finance team works tirelessly to find suitable solutions and provide you with the best options available, even if the outcome may not always be what we hope for. We're glad to hear that you felt supported throughout the process. Thank you again for choosing Toyota of Scranton, and for sharing your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same exceptional level of care. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

IMANIGONZALEZ938, Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and are thrilled to hear that you had a great service experience at Toyota of Scranton. We take pride in delivering exceptional service to our customers, and it's rewarding to know that our efforts are recognized. Your satisfaction is our top priority, and we're delighted that you have no complaints about the service you received. Our team works diligently to provide efficient and professional service, and your kind words motivate us to continue delivering the best automotive service possible. Should you have any future automotive needs or require assistance, please don't hesitate to reach out to us. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ded4356, Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your 5-star review and are thrilled to hear that you found our service to be professional and satisfactory. Our team at Toyota of Scranton strives to provide exceptional service to all our valued customers, and we're delighted to know that your Service Writer communicated effectively with you throughout the entire process. Clear and consistent communication is a key aspect of our customer service approach, and we're glad it made a positive impact on your experience. We also want to express our gratitude for your continued trust in us over the years. Building long-lasting relationships with our customers is a top priority, and we're honored to have been of service to you throughout your ownership journey. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing the same level of professionalism and satisfaction. Once again, thank you for choosing Toyota of Scranton. Your kind words mean a lot to us! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton