Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews
Call Service Center (570) 740-3457

2,953 Reviews of Toyota of Scranton - Service Center

Sort by
April 11, 2023

Excellent service and will recommend to all my family and friends. Everyone was super helpful and courteous More

by JCLARKE182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Toyota of Scranton responded

JCLARKE182, Thank you for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you received excellent service and that our team members were helpful and courteous throughout the car purchase process. It is our goal to provide our customers with a stress-free and enjoyable car buying experience, and we are delighted to know that we were successful in achieving this with you. We appreciate your kind words and recommendation to your family and friends. Please don't hesitate to reach out to us if you have any further questions or concerns. We look forward to assisting you with any future automotive needs. Thank you for choosing Toyota of Scranton! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 11, 2023

Did not have service done to my new 2023 Toyota Corolla Cross. I purchased a new car. More

by RALICHNIE
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Report | Print
Apr 12, 2023 -

Toyota of Scranton responded

Ralichnie, So sorry to hear of the error in sending a request to complete an online review. We are disappointed to see the 1- star rating. Hope all went well at the time of sale. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Apr 12, 2023 -

RALICHNIE responded

I never gave anyone a one star rating. My overall experience was a five star rating.

April 08, 2023

Jason is always a pleasure to deal with. :) Don't see his name below, he would get 10 stars! More

by THEWANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Service
Report | Print
Apr 08, 2023 -

Toyota of Scranton responded

THEWANS, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found Jason to be a pleasure to deal with. Your kind words have been passed on to Jason and he is delighted to receive such high praise. We appreciate your suggestion of awarding Jason 10 stars, but unfortunately, the review platform limits us to a maximum of 5 stars. Nonetheless, we agree that Jason is a valuable member of our team and we are grateful to have him. Thank you again for your feedback and we look forward to serving you again in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 07, 2023

My advisor was friendly and informative. My car was done in a timely manner. Everything was explained to me about the services done More

by LRODWAY46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Apr 08, 2023 -

Toyota of Scranton responded

LRODWAY46, Thank you for sharing your experience with us. We're thrilled to hear that your advisor was friendly and informative, and that your car was serviced in a timely manner. At our service center, we prioritize providing our customers with top-notch service and ensuring that they have a clear understanding of the work performed on their vehicles. We appreciate your business and are glad that we were able to meet your expectations. If there is anything else we can assist you with, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton for your car servicing needs. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 06, 2023

This is a great dealership with even better staff. My service advisor is one of the best 😄 More

by LMMDMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2023 -

Toyota of Scranton responded

Dear LMMDMAY, Thank you so much for leaving us a 5-star review on Google! We are delighted to hear that you had a great experience with us and that our staff exceeded your expectations. We take pride in providing exceptional service to all our customers, and we are thrilled that your service advisor was able to assist you and make your experience even better. We will be sure to pass on your kind words to them and the rest of our team. Thank you for choosing our dealership, and we appreciate your business. If you need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you in the future and providing you with another excellent experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 06, 2023

Te sales rep Doug Stahl provided experience and detail 5i the transaction . He was well versed with the vehicle I purchased. More

by ARAPAHO1445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Report | Print
Apr 06, 2023 -

Toyota of Scranton responded

Dear ARAPAHO1445, Thank you for taking the time to leave us a 5-star review on Google! We are thrilled to hear that you had a positive experience with our sales representative, Doug Stahl. At our dealership, we take pride in having knowledgeable and experienced staff who can provide our customers with detailed information about the vehicles they are interested in. We are delighted to know that Doug was able to assist you in your purchase and that he was well-versed in the vehicle you purchased. We appreciate your business and are grateful for your trust in us. If you need any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing our dealership, and we look forward to serving you in the future. Best regards, MaryJo Preno Vice President of Guest Experience Toyota of Scranton

March 30, 2023

I had a great experience when I bought my 2023 Toyota tundra. Very professional dealership. I look forward to doing my service in time again, thank you for a wonderful experience. More

by BIGAL1417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Toyota of Scranton responded

BIGAL1417, Thank you for sharing your positive experience with us on Dealer Rater. We are thrilled to hear that our sales team provided you with excellent service and made your car buying experience a positive one. Congratulations on your new Tundra! We hope you enjoy many years of driving pleasure. We appreciate your business and thank you for choosing us as your dealership. If there is anything else we can assist you with, please do not hesitate to contact us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 24, 2023

I brought my Jeep to Toyota of Scranton for an issue (that turned into a major ordeal. My experience was made much easier due to the outstanding service of customer representative Stephanie. She was pro More

by WOODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2023 -

Toyota of Scranton responded

WOODT, It's wonderful to hear that Stephanie was able to make a difference in your experience with us at Toyota of Scranton. We strive to provide top-notch service to all of our customers, and we're glad that our facilities and Stephanie's professionalism helped make your visit more enjoyable. Thank you for your kind words, and please don't hesitate to reach out if you need anything else in the future. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 23, 2023

Everyone was great from Corey to Ryan to Patrick. We love our new RAV 4! Thank you for a positive experience! More

by LISADOBROSKI
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Toyota of Scranton responded

Hello Lisa, Thank you for sharing your positive experience with us on Dealer Rater. We are thrilled to hear that Corey, Ryan, and Patrick provided you with excellent service and made your car buying experience a positive one. Congratulations on your new RAV 4! We are delighted to hear that you love it and hope that it brings you many years of driving pleasure. We appreciate your business and thank you for choosing us as your dealership. If there is anything else we can assist you with, please do not hesitate to contact us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 17, 2023

The entire service experience was excellent. I enjoyed a bowl of delicious soup while I waited. More

by PW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2023 -

Toyota of Scranton responded

PW, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had an excellent service experience with us. We pride ourselves on providing top-notch service to all of our customers, and we're glad that we were able to make a positive impression on you. We're also happy to hear that you enjoyed the delicious soup in our waiting area. Thank you for choosing us for your service needs, and we look forward to serving you again in the future! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

1
...
79
80
81
...
296