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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews
Call Service Center (570) 740-3457

2,953 Reviews of Toyota of Scranton - Service Center

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March 06, 2023

Work done to my satisfaction and questions about prior service answered . Wait was not bad and vehicle is as promised. More

by AHIBIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Toyota of Scranton responded

AHIBIAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 06, 2023

Customer care was excellent provided by Jon . Very organized check in process. Kept me informed on progress of vehicle maintenance. More

by MAP8489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Mar 07, 2023 -

Toyota of Scranton responded

MAP8489, Thank you for taking the time to update us on your recent service visit. We are delighted you had an excellent visit and enjoyed working with Jon. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

March 05, 2023

Everyone is very helpful and patient when asked questions. The Service Department staff are absolutely wonderful to deal with. More

by KULESZA.RUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Toyota of Scranton responded

KULEZA.RUTH, Thank you for your feedback on our dealership We are delighted you enjoy doing business at our establishment. We strive to offer you the best experience at every visit. That is our goal. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

March 05, 2023

Super accomidating and treats our Tundra like it is their own personal truck. Toyota of Scranton is the benchmark for all car and truck dealership's. More

by CESI1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Toyota of Scranton responded

CESI1979, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 05, 2023

An extremely professional dealership. They made my car buying experience enjoyable. I will continue to buy vehicles from them. More

by TURNKEY0
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
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Mar 06, 2023 -

Toyota of Scranton responded

Hello TURNKEY0, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 03, 2023

All involved strived to provide top notch service experience. Kept me constantly updated on services being provided. More

by JMCCONLOGUE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
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Mar 06, 2023 -

Toyota of Scranton responded

Hi JMCCONLOGUE7, Thank you for taking the time to offer feedback on your recent visit to our service department. We are thrilled all went well and you were kept in the loop on what was happening with your vehicle. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

March 03, 2023

I took my brand new car in for service due to a broken side mirror. They determined that it was a manufacturer defect and they fixed it. I was comfortable while I waited, my rep was very nice and checked More

by KAPTMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
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Mar 06, 2023 -

Toyota of Scranton responded

KAPTMORGAN, We are sorry to hear about your side mirror. So happy all went well when you came in for repair. Nice! It was covered under warranty. Thank you for taking the time to offer your feedback on your experience. We want to make you your visit goes well. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

February 28, 2023

I had a great experience in the service department. My service provider was very welcoming and kept me updated frequently. More

by bt678432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Toyota of Scranton responded

Taylor_Bruno, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 27, 2023

would not return my parts they took off the car they said they replaced and i think they overcharged The insurance company More

by CASTANARROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard LaRussa
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Toyota of Scranton responded

CASTANARROW, Thank you for taking the time to offer feedback on your recent experience with our collision center. We apologize about the part. Due to the fact it was badly damaged we had to dispose of that particular part and could not give it to you. The insurance company works with their direct repair shops on the pricing of repairs, labor and parts. It is not the collision center's responsibility to do pricing. That is the insurance company's responsibility. I hope this information helps you have a better understanding of your recent experience. Thank you, Mary Jo Preno Vice President of Guest Experience

Feb 28, 2023 -

CASTANARROW responded

that is my property that is to be returned upon request , you have to prove that part is damaged, you did not do that , I am not a happy customer, you’re lucky I did not call the police for stealing my items

February 27, 2023

The service I received was second to none. Chris Ellis went above and beyond to make sure I was comfortable and understood everything that was going on with the vehicle I had brought in for s More

by JASON.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ellis and Joseph Cawley
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Feb 28, 2023 -

Toyota of Scranton responded

JASON.MARTIN, Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments on working with chris Ellis in our service department. We will pass them along to Chris. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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