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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews

2,953 Reviews of Toyota of Scranton - Service Center

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January 27, 2023

Everyone at the dealership was professional and friendly. After the vehicle arrived the salesman went over everything in the truck Thank you More

by SPAZ2
Recommend Dealer
Yes
Employees Worked With
Michael Reilly
Jan 27, 2023 -

Toyota of Scranton responded

SPAZ2, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

January 27, 2023

I owned several new vehicles before this 4 runner and I always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the More

by JAYGOULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A J Wallace
Jan 27, 2023 -

Toyota of Scranton responded

Hi Jay, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

January 25, 2023

Kacie did a terrific job, making sure that everything was done right with our Toyotas: Sienna and Highlander maintenance. She even had some tips on how to save money on maintenance. Janine was very good at More

by CSUTTON301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janine
Jan 26, 2023 -

Toyota of Scranton responded

CSUTTON301, Thank you for your loyalty to our dealership. We are so happy to know Kacie was so helpful at all your service visits. Our goal is to provide the best guest experience at every visit to our dealership. We do value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience

January 25, 2023

Kacie is an outstanding service advisor. She's a great communicator, explains the issues so that I can understand them and is responsive to any of my questions. More

by JANET_BURGAN
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Jan 26, 2023 -

Toyota of Scranton responded

JANET_BURGAN, We are thrilled all went well at your service visit and you enjoy working with Kacie. It is our goal that you understand any repairs completed on your vehicle and any recommendations made. Thank you for taking the time to offer your feedback. It is so important. We look forward to seeing you at your next visit. Take care, Mary Jo Preno Vice President of Guest Experience

January 25, 2023

Corey Boynton was great, fair deal for both parties. Highly recommend him as a salesperson More

by DCGAVIN
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Toyota of Scranton responded

DCGAVIN, We are thrilled you had an outstanding sales experience. Thank you for letting us know you enjoyed working with Corey and our sales team. We strive to provide the ultimate guest experience at every visit. We appreciate your business and value you as our customer. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

January 23, 2023

They always provide me with the best customer service. I’m really glad I chose them as my car dealership. Nice people to work with. More

by ELKINSLYNN1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Jones
Jan 24, 2023 -

Toyota of Scranton responded

ELKINSLYNN1985, Thank you for taking the time to provide us with feedback on your recent service visit. We are happy to know you enjoyed working with our service team. So happy all went well. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

January 23, 2023

Coming in is always an easy exsperince that encourages me to return when I need additional assistance. The complimentary food and drink makes the wait a smoother transition. More

by SLAMTHEDOORFROZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Toyota of Scranton responded

SLAMTHEDOORFROZEN, Thank you for taking the time to provide us with feedback on your recent service visit. We are happy to know you enjoyed working with our service team. So happy all went well. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

January 20, 2023

Prompt and accurate service, though I was charged for "diagnosis" of the issues I had described as the the problem in addition to the service. I believe this was unnecessary and attempt at inflating my s More

by LOUIS.COLARUSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Jan 20, 2023 -

Toyota of Scranton responded

LOUIS.COLARUSSO, Hi LOUIS, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. It is our responsibility to you, our valued customer, to do a complete diagnosis when you come in with a complaint or a light on your dash. I understand you had an idea of the problem and we are still responsible for conducting a diagnosis to resolve your complaint. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 19, 2023

Service Dept was fast great work I thank Stephani for helping me and getting the problem setup to get fixed. More

by LadyOg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Toyota of Scranton responded

LadyOg, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Jan 20, 2023 -

LadyOg responded

Jmercadojr was great help he can have my email and know I provided a satisfactory rate on his work

Jan 20, 2023 -

Toyota of Scranton responded

Hi, I am happy to know you enjoyed working with Joe, Jr. I will pass along your comments. Thank you for taking the time to let us know how much you enjoy working with our team. We all appreciate your kindness. Take care, Mary Jo

January 19, 2023

I thought the high beams weren't working well but Chris Ellis explained and showed me what exactly was going on. I'm very pleased he is a good man. More

by SKOOL222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Jan 20, 2023 -

Toyota of Scranton responded

SKOOL222, Hi George, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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