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Brian Cloud
Brian Cloud at Toyota of Scranton

Brian Cloud

BDC Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.4
43 Reviews
4.4

43 Reviews

Write a Review

43 Reviews of Brian Cloud

June 27, 2026

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Employee Rating

David is the best I've been dealing with him for about 5 years and two trucks. He has advised me many time regarding what my truck needed and what was the most important to think about. I enjoy dealing wi More

by GMARTIN2613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, John Lawler

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June 26, 2026

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Worthless platinum warranty that covers nothing. Truck has been to the dealership 2 times still not fixed. Never buy another Toyota, very disappointed with problems with the truck!! Unresolved daily More

by KEVINHANNON672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Jammie Marcen, Pat Gallagher, Tara Perri, Stephen Dudascik, Jim Forti, Justyn Richards, Alayna Harding

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Jun 26, 2026

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

June 15, 2026

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Employee Rating

Great and easy to work with thanks . Thanks for great service buying the truck Great and easy to work with thanks . Thanks for great service buying the truck More

by JOSEPH88
Recommend Dealer
Yes

Other Employees Tagged: Justin Strouse, Josiah Gatewood, John Bisceglie

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Jun 15, 2026

Toyota of Scranton responded

JOSEPH88, Thank you for your review! We're glad to hear your truck-buying experience was great and that our team was easy to work with throughout the process. Making the purchase experience straightforward and enjoyable is always our goal. We appreciate your business and your kind words. Enjoy your new truck, and thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

May 27, 2026

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I have been a Toyota of Scranton customer for many years. My first Toyota was a 1985. I think I’ve had 12 or more Toyotas I just got a new 2026 Toyota Tacoma Very happy with the product, but also happy with More

by SLOANEY731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Mary Jo Preno, Tiffany Peoples, Jon Higgins, Jake Ferris, John Lawler, Jon Lane

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May 27, 2026

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

June 17, 2025

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Employee Rating

Great staff, new car purchase went great service after the sale was friendly and knowledgeable More

by JEFFMORK357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Stephanie McNair, Jammie Marcen, Matthew Hedden , Alan Aimer

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Jun 18, 2025

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

January 25, 2025

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Employee Rating

As always great service and friendly atmosphere. Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, james Brown, Jason Palmigiano , Kevin Cloud, Kevin Morrow

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Jan 25, 2025

Toyota of Scranton responded

LNSEC, Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time! Warm regards, The Service Team Toyota of Scranton

January 01, 2025

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Employee Rating

Dealership was friendly and staff was very helpful. They even offered snacks and coffee while negotiating. More

by ROKONJR
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Greico, Pat Gallagher, Jordan Printz , Ryan Cali, Jake Warrington

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Jan 02, 2025

Toyota of Scranton responded

ROKONJR, Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

December 11, 2024

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Employee Rating

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, james Brown, Jason Palmigiano , Kevin Cloud, Kevin Morrow

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Dec 11, 2024

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

November 02, 2024

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Employee Rating

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, james Brown, Jason Palmigiano , Kevin Morrow

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Nov 04, 2024

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

November 02, 2024

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Employee Rating

Well organized. Good service. Could avoid having so many different people communicating with customers via email text etc. More

by CHULVICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Ebrahin Evertsz

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Nov 02, 2024

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

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