Toyota of Smithfield

I was treated with kindness and patience from the start of my search to the lease of my truck! They made my car search absolute treat! of my search to the lease of my truck! They made my car search absolute treat! More

I purchased a 2016 Scion IM from this dealer in February of 2020. I wasn't planning on it honestly. I saw an add for the car online, went for a drive debating with myself or rather or not to go to dealer. E of 2020. I wasn't planning on it honestly. I saw an add for the car online, went for a drive debating with myself or rather or not to go to dealer. Especially the dealership was an hour drive away. I showed up to the dealer without an appointment and to make a long story short, with in a few hours between the test drive, talking with the finance department, I was out the door with my new car. The whole experience at this dealer was worth the drive. It was the most pleasant experience I ever had dealing with a car dealership. They gave the facts, told me my options and I drove away feeling confident about my purchase. James Forte is a good salesmen who didn't pressure me at all. My biggest issue with it comes to any dealer is the pressure they put you under when buying a car. They were some negotiating as to be expected with any big purchase but it wasn't to the point where it was bad or off putting. I'm beyond happy with my wonderful experience at this dealership. Jim McKenna whom is their sales manager; him and I had two phone calls about the experience and I had some questions that I forgot to ask the day I bought the car. He answered them pleasantly and made me feel welcomed with the whole conversation. I can't get over how great the overall experience was with this dealership and I recommend anyone to go here for their car buying needs. It's been almost a year since I've bought my car here and I get my car serviced at this dealership everytime. I drive all the way from Chatham (Cape Cod) which is nearly 1 hour and 45 minutes away and the drive is worth it everytime. The dealership and service department go above and beyond to take care of my car needs. And when it comes time to get a new car, this will be the only dealership I'll ever do business with. I can't say enough positive things about this dealership. More

Nick is a very nice young man, knowledgeable, courteous, and helpful. A good salesman, assertive but not pushy. He is an asset to Toyota of Smithfield. and helpful. A good salesman, assertive but not pushy. He is an asset to Toyota of Smithfield. More

Great all around experience. Not too often you leave a dealership feeling like you were taken care of, but that’s why happened. Mike was great! Highly recommended dealership feeling like you were taken care of, but that’s why happened. Mike was great! Highly recommended More

xxx soon i got there he give me a good deal he did a alsome job! I will tell anyone about nick good person good hard working man love the service he gave me!! alsome job! I will tell anyone about nick good person good hard working man love the service he gave me!! More

Mike was great! He answered all my questions and got me a great deal. Would send all my friends and family to see him for there car needs great deal. Would send all my friends and family to see him for there car needs More

Excellent dealership. The process was excellent from start to finish!! This was my 5th car from Toyota Of Smithfield in 8 years and Mike has been my salesmen each and every time. They truly do follow th start to finish!! This was my 5th car from Toyota Of Smithfield in 8 years and Mike has been my salesmen each and every time. They truly do follow though and respect/appreciate the loyal customers. Medhi in financing was also excellent to work with and made the financial process just as easy and smooth as Mike did in the car selling process. Excellent dealership that I would recommend to anyone and I would DEFINITELY by again from this dealership. Thank you!! More

Bought brand new Rav4 and now have mice I have purchased a new Camery 2 years ago and just traded it in for a new Rav4. The sales people never helped turn on gps program on car(1st problem). I have purchased a new Camery 2 years ago and just traded it in for a new Rav4. The sales people never helped turn on gps program on car(1st problem)...Wanted a trailer hitch and they told me they would call me by the end of the day to set up appointment (never called...3 days later I called them and they knew nothing---problem 2) Problem 3 was the day of the hitch being on, they sent me to a counter to get help and no one was there. They told me to wait and the woman was coming. A half hour later I went to another person and found out that the woman was not even in. Someone else took me but never called when work was done. Then gas light went off in suv saying the gas was low but after filling it up the gadget started saying it was low and that my back hatchback was not shut. Shut back several times till light went off. Gas light still stayed on and blinked low gas (even with gas filled) called the service and told them what happened...closes day of repair was a week ...someone was supposed to call me about driving Rav but never did. Never called me about service on SUV...called and left a message a 5 pm....called me back at 5:30 saying they where still working on it. Called me at 6:15-6:30 to tell me a mouse ate threw wires and that the damage was my fault and I needed to take this up with my insurance......I HAD FOR 4 WEEKS and one week it was in my garage waiting to be fixed. I would never go to Smithfield again. More

Had our share of dealerships over the years and this is the best one we have ever dealt with , highly recommend them , its our new one forever!we are spreading the word. the best one we have ever dealt with , highly recommend them , its our new one forever!we are spreading the word. More

Can't get service on car purchased from them I bought a used 2019 Nissan Rogue back in January (30,000 miles). Before I took it off the lot, I noticed that the wiring to the rear view mirror was I bought a used 2019 Nissan Rogue back in January (30,000 miles). Before I took it off the lot, I noticed that the wiring to the rear view mirror wasn't attached and the interior lights didn't work. I brought it to the attention of the service manager before I left and they scheduled an appointment to get it fixed. At the appointment, they told me that they needed to order a part to fix it and that it might be a couple weeks before it arrives. I called at the start of February and they said it wasn't in yet. I called at the start of March and couldn't get a hold of anyone at the service desk, so I left a message for the manager. I called at the start of April and spoke with someone at the parts desk, who forwarded me to the service manager, who guess what... didn't pick up. I left another message explaining what I was experiencing. No call back. I've spent too many hours trying get in contact with someone for the last 6 months, have left countless messages for the service manager (who I'm not convinced exists at this point) wanting to schedule an appointment to get my interior lights fixed. This is something that should have been taken care of within a month. I don't understand how they can treat a customer who spent $20k+ on a car at their dealership with this level of neglect. The only reason I'm giving them two stars instead of one, is because the sales agent who helped me was awesome. If you buy a new or used car from here, beware. If something goes wrong, you will have a terrible time trying to get it fixed from this place. More