Toyota of Tampa Bay

Robert mercante was the advisor. He was phenomenal. Kept me advised alot, every step of the way. Deserves a raise(no im not a friend or family he's that good) He was phenomenal. Kept me advised alot, every step of the way. Deserves a raise(no im not a friend or family he's that good) More

Fernando’s performance as a car salesman was beyond expectation. Extremely courteous, knowledgeable, and caring. We were lucky to have his help with our purchase. expectation. Extremely courteous, knowledgeable, and caring. We were lucky to have his help with our purchase. More

Title: Issue Resolved After Management Intervention Review: We have been working with the service department at Toyota of Tampa Bay since January regarding abnormal tire wear on our Intervention Review: We have been working with the service department at Toyota of Tampa Bay since January regarding abnormal tire wear on our 2025 TRD Pro. Although the process initially involved multiple visits, delays, and follow-ups, dealership leadership ultimately stepped in to review the situation and provide a resolution. During our most recent visit, we experienced a long wait at the dealership; however, after bringing it to their attention, the team responded professionally and took corrective action. We were provided with a rental vehicle at no cost, and the vehicle was completed as promised the following day. All four tires were replaced, an alignment was performed, and the full cost of the repair, including installation, was covered. We would like to recognize Key-Onna for going above and beyond to assist us, as well as John Mendonca and Gregg Willard for stepping in and ensuring the issue was resolved properly. While the experience was challenging at first, we appreciate the effort made by management and the team to make things right. More

Little hiccup with first contract but ended very well and happy with my deal and will more than likely do more business with them in the future on my next car happy with my deal and will more than likely do more business with them in the future on my next car More

Leadership was very professional but it's very helpful and Hayward the advisor was very helpful in getting everything I needed done to oil change and went over a lot of other stuff I felt available dealer and Hayward the advisor was very helpful in getting everything I needed done to oil change and went over a lot of other stuff I felt available dealership was great please I enjoyed my stay there and my work was done quickly this is my second time there and I'm definitely be coming back my first visit they put tires on and all that and this other thing for the bar appointment for me Derek Haywood was their service advisor he was great also enjoyed the small Cafe you had I'm getting yourself to eat and drink the coffee was great More

I always get upsold so this most recent time I came in already having checked the things I was told I “absolutely needed” during my previous service and just couldn’t afford to do. Surprise, I never remot already having checked the things I was told I “absolutely needed” during my previous service and just couldn’t afford to do. Surprise, I never remotely needed the services. I came in and was told I needed break fluid with my service. Under the impression fluid top offs were included, I agreed. When asked about my total the service advisor explained I needed an exchange every 30,000 miles (I was 5,000 early for this service regardless) and when this service was denied, it seemed like he was annoyed and suddenly no longer wanted to be as helpful. In my call to tell me my car was ready, I wasn’t offered the free wash which I understand isn’t the end of the world, but when I know it’s supposed to be offered as part of my service, it’s even more annoying after seeing how different my experience getting service is when I have someone with me. Ordinarily, I have a pleasant time even if I’m being pressured to buy things I don’t necessarily need. This visit was so jarring in how different I was treated I considered just going to Ford for my service. This dealer is supposed to be better than Gettel. The only thing that improved my visit was the great woman who checked me out because my original advisor wasn’t around to take care of it. I will be sticking to her now on. More

I would Love to Thank Rudy Preux for taking care of me in buy another vehicle after my 2025 Toyota Camry was Totaled in an accident, Rudy was very Professional, Knowledgeable and most of all Kind and Caring, buy another vehicle after my 2025 Toyota Camry was Totaled in an accident, Rudy was very Professional, Knowledgeable and most of all Kind and Caring, This is my 5th vehicle purchased from Toyota of Tampa Bay, My reason for returning is because The entire Staff is Awesome, The Number one reason is Because of Norman Vassell in the Service Department, He's Amazing, I trust him because of his Honesty concerning my vehicle needs. One more Shout out goes to Renee Wall, She's Amazing, Thanks to everyone that helped me during my time of Need, Respectfully submitted, Ms Forstell "Stella" Canty More