Toyota of Tampa Bay - Service Center

Everything was done in a professional manner. Everyone was helpful and very friendly. Thanks again Everyone was helpful and very friendly. Thanks again More

The service asst mgr was attentive with terrific follow through. Work was performed thoroughly and the car was clean and ready to drive in a timely manner through. Work was performed thoroughly and the car was clean and ready to drive in a timely manner More

As always, great service at Toyota Of Tampa Bay. Friendly staff and quick service. If you're looking to buy a car, go ask for Marcus! Friendly staff and quick service. If you're looking to buy a car, go ask for Marcus! More

If I need to get Quaility work done just ask Norman to take care of it.. take care of it.. More

Norman is great - always helpful and very patient! He and Dillon Johnson were great in helping me navigate the decision to replace my beloved Highlander. He and Dillon Johnson were great in helping me navigate the decision to replace my beloved Highlander. More

Fast service and friendly advice for me. I will definitely recommend Toyota service This is frustrating to answer. I will definitely recommend Toyota service This is frustrating to answer. More

This is our first service at Toyota of Tampa Bay. We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we w We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we wont be back. The video that we were sent from the tech advised that we needed an alignment "to correct the pulling", even thought we just had one done at our last service and Orlando confirmed that the computer shows it. There is NO pulling! The tech also advised that we need front breaks at our next service, but the paperwork report we were given shows all breaks are in the GREEN zone and the car has only 39K miles on it. There were several other things that the video stated we needed as well, all adding up to around $2,500!!!!!!! When we dropped the car off, I was given paperwork to sign with the charges. It did not show the $49.99 oil change after 1pm which is the reason I scheduled the oil change in the first place. My appointment was at 1pm. Orlando said he wasn't aware of that special. I requested that he write my total on the paperwork that I signed at drop off but when I came to pick the car up, the bill was much higher even though I didn't authorize and additional services. When reviewing the itemized bill, there was around $25 in add on charges. I asked Orlando what they were and he said its for towels. We have absolutely no confidence in the trustworthiness of this dealership. I addressed all of this with Orlando and he stated it would be addressed as it should not have happened. Hopefully he brought it to managements attention to prevent another customer from experiencing what we did. Again, we will not be back! More

Jarod is amazing always professional, helpful and kind! Get you in and out and always willing to help Get you in and out and always willing to help More

Outstanding from start to finish. Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Tru Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Truly a much better and different experience than the previous Saturday...a complete 180 degree difference. More

Outstanding customer service team! Service consultants and maintenance techs work together to provide timely information and reasonable options to solve car issues. Service consultants and maintenance techs work together to provide timely information and reasonable options to solve car issues. More