Toyota of Wallingford

Did what they said I had a salesman named Jon Mejia that treated me with respect and ended working a deal which went smoothly. I bought a used Camry and everything went I had a salesman named Jon Mejia that treated me with respect and ended working a deal which went smoothly. I bought a used Camry and everything went well. There was a small ding in the windshield which the dealership wanted to repair with acrylics. I was adamant about having the windshield replaced and Jon interceded on my behalf and they agreed to replace it. They made me HAPPY!!. 3rd vehicle I've purchased from this dealership. I recommend them . More

Exceptional My sales man was Ron Jackson and I have to say he really is exceptional. He was very pleasant and helped me out every step of the way. There was no pr My sales man was Ron Jackson and I have to say he really is exceptional. He was very pleasant and helped me out every step of the way. There was no pressure to buy a car, everything he promised was delivered. This is my second car from this dealer and I'll recommend them to family and friends . Ask for Ron Jackson ?? More

Needed parts - Paul Zion is the "Go-to-Guy" Parts Department personnel rarely get any reviews, In fact, on this dealership's website, as are most, there is no drop-down box to specifically addr Parts Department personnel rarely get any reviews, In fact, on this dealership's website, as are most, there is no drop-down box to specifically address the Parts Department. In my opinion as a consumer, and speaking from both negative and positive experience, Parts counter personnel are just as crucial to individual dealership favor-ability and competitiveness as sales or financing options. I will relate that I will NEVER deal with Westbrook Toyota based on a Parts Department representative quoting double the MSRP price for a part and his cavalier attitude about that pricing. With that said: I am doing my own body repair on my 2003 RAV4 and needed large parts (i.e. hood, bumper cover, front end panel, etc..) and many smaller parts (i.e. nylon nuts, bolts, grommets, etc). I did my research and found the larger part numbers I needed. However, as to the smaller parts, the parts diagrams I found online (artist drawings and not engineering drawings) are somewhat vague and had no actual pictures or dimensions of these smaller parts, I wasn't sure what part numbers were right for my repair. So, I went to Toyota of Wallingford to order the parts I KNEW I needed and to get more information on the parts that I THOUGHT I NEEDED. That's when I was waited on at the Parts Counter by PAUL ZION, Accessories Manager. I EXPECTED a response to my questions to be "If you don't know your part number, then I can't help you". However, I am DELIGHTED to say that Paul said no such thing. He pulled up on his computer many diagrams that included the numerous parts I had questions about. Very time-consuming!! Bear in mind that his (Toyota) diagrams are just artist drawings, the same as I researched on the internet. So I asked if I could SEE the part in question and he went in the back and brought out the part. This occurred several times with several different parts. Some were rejected by me. His patience never failed! Not to mention, I have a hearing disability that often required him to repeat things at least twice, frustrating on his part I'm sure. (It was to my ex-wife). I have dealt with Paul on several occasions for parts, and he has always remained extremely courteous, knowledgeable, helpful and professional. I would highly recommend Paul Zion and Wallingford Toyota for Toyota replacement parts. More

Great Salesman, Great Deal, Great Experience! After an extremely sour experience at another local Toyota dealership with a salesman that refused to negotiate a price that was anything below MSRP, After an extremely sour experience at another local Toyota dealership with a salesman that refused to negotiate a price that was anything below MSRP, I headed over to Toyota of Wallingford and never looked back. Eric was courteous and worked with me past closing time to reach a great deal on a new Rav4. I will surely bring any future car buying and service business to Toyota of Wallingford - thank you! More

It gets NO BETTER ANYWHERE than Toyota of Wallingford!!! Toyota! The ONLY car I will drive...Toyota of Wallingford...the ONLY DEALERSHIP I will EVER buy from (purchased every single Toyota from them that I Toyota! The ONLY car I will drive...Toyota of Wallingford...the ONLY DEALERSHIP I will EVER buy from (purchased every single Toyota from them that I ever owned!) EVERYONE WENT OUT OF THEIR WAY (STEVE, JR. RON, SALES MGR AND C.J.) TO ACCOMMODATE ME. I HAVE PNEUMONIA AND THEY CAME TO ME!! TO EVALUATE MY TRADE IN VEHICLE. THEY MADE IT EFFORTLESS FOR ME!!! I WILL NEVER BUY A CAR ANYWHERE ELSE (NEVER HAVE) AND WILL BE GOING BACK NEXT WEEK FOR MY "TUTORIAL" ON USING THE VEHICLE SINCE I WAS TOO SICK WHEN IT WAS READY TO GO OVER ALOT OF THE FEATURES. TOYOTA OF WALLIINGFORD...IS.... AND ALWAYS WILL BE THE BEST TOYOTA DEALERSHIP IN THE WORLD!!! More

Could not have wished for a better salesman! Eric is an amazing and charismatic sales man who is determined providing excellent customer service to everyone who walks through the door. Eric takes Eric is an amazing and charismatic sales man who is determined providing excellent customer service to everyone who walks through the door. Eric takes pride in being honest in every sale and makes it very clear through out the process that he is interested getting you in the best car possible for you rather than simply making another sale for himself. I can honestly say that my first experience of purchasing a new car would not have been much more painful as well as stressful if it wasn't for Eric, he truly made the experience a fun and pain free event. More

Excellent When purchasing a 2013 Corolla for my 16 yr old daughter, I was met with the very best of customer support and service . I could not be happier with When purchasing a 2013 Corolla for my 16 yr old daughter, I was met with the very best of customer support and service . I could not be happier with my decision and would highly recommend this dealership to friends and family. More

We would highly recommend Wallingford Toyota We had a great experience at Wallingford Toyota. We knew what we wanted to purchase and found exactly what we were looking for. Most importantly, our We had a great experience at Wallingford Toyota. We knew what we wanted to purchase and found exactly what we were looking for. Most importantly, our salesman, CJ Marella, was knowledgeable and professional and made our buying experience a pleasure! From start to finish, CJ led us through the buying process and made us feel confidant with our choice of vehicle. Having an honest, polite and personable salesperson makes a huge difference in making an informative decision. More

A great experience marred by Rob Rypysc in Finance My wife and I had an overall good experience. Our Sales gentleman, Eric Concepcion was terrific. He was honest, helpful, accommodating, and genuine. My wife and I had an overall good experience. Our Sales gentleman, Eric Concepcion was terrific. He was honest, helpful, accommodating, and genuine. He answered all of my questions without being forceful. He accommodated us well, as we had a toddler with us and needed to come back two additional times. Our salesman, Eric, even came in on his off day so that we could test drive while our daughter was still at Day Care. I would deal him again and recommend him to anyone. Unfortunately, the same cannot be said for Rob Rypysc in Finance. We had been preapproved from a lender with a good rate, length and payment. The lender said that Toyota was an eligible dealer and that only a phone call and our reference number. Rob blantantly lied to us and claimed that he did not deal with our lender and tried to sell us to a different lender we were not interested in. When we called the lender to resolve the issue, Rob went so far as to tell us we had to call from the sales floor because he had another customer waiting. I can't stress enough how rude, dishonest, and inconsiderate he was to both my wife and I. We waited 30 minutes to speak with the finance manager, Sohail. When we did, he quickly showed us our lender at the top of the lender list, made a quick phone call to thelender, spoke with someone briefly that he seemed quite personable with, and gave us the loan we wanted with the lender that Rob claimed was not affiliated with the dealership. Sohail apologize for the ordeal and even brought my daughter a teddy bear. Its too bad that one guy in the finance department, Rob Rypysc, ruined what was otherwise and pleasant and effortless experience. More

New vehicle purchase Everything regarding my experience with Toyota of Wallingford was excellent. There was absolutely no pressure, The salesman and other personnel were Everything regarding my experience with Toyota of Wallingford was excellent. There was absolutely no pressure, The salesman and other personnel were all helpful and friendly and I was able to purchase my truck at a very fair price. More