Toyota of Wallingford

Smooth experience from start to finish! CJ and Ron were both quite helpful in the process surrounding my trade-in vehicle as well as the purchase of my Certified Toyota. both quite helpful in the process surrounding my trade-in vehicle as well as the purchase of my Certified Toyota. More

I started with Dan Roberts over the internet. He followed up promptly and we eventually scheduled an appointment. At the dealership, Dan came over and introduced me to Evan Douglas. Evan was attentive, kn up promptly and we eventually scheduled an appointment. At the dealership, Dan came over and introduced me to Evan Douglas. Evan was attentive, knowledgeable, and professional. He handled the price negotiation very well and we reached a deal relatively quickly. On the day we returned to pick up the car, Evan showed my wife the car and was again very pleasant. Dan Roberts stopped by and said hello. Overall, the experience was outstanding. More

My wife bought her Scion here and she always raved about how nice and professional these people are at Toyota. So when my eyes found my dream car 2006 Mustang at their lot I was there. Ricky Gary is the b how nice and professional these people are at Toyota. So when my eyes found my dream car 2006 Mustang at their lot I was there. Ricky Gary is the best. He was kind, not pushy and professional. I would recommend this dealership to anyone I know. More

We first went to the service dept and a very nice guy standing by the door walked us to the sales dept. Inside,we were greeted by a smiling receptionist. We asked for the Internet salesman who introduced standing by the door walked us to the sales dept. Inside,we were greeted by a smiling receptionist. We asked for the Internet salesman who introduced Mike Bush.We knew what car we wanted to buy so we quickly went for a test drive. Trade in negotiation went well as well as the financial stuff with Paul Solomon. Thank you Wallingford Toyota for a great car buying experience! Thank you very much,Mike Bush! More

I am very happy that the person I had an appointment with wasn't available and I ended up working with Dan. What a great experience. Very helpful and pleasant to do business with. I will definitely re with wasn't available and I ended up working with Dan. What a great experience. Very helpful and pleasant to do business with. I will definitely request his help in the future. More

I initially went to the dealership only to check out a car I found interesting from the cars.com website. The salesman took time to answer each question in detail, and remained patient as I texted his ans car I found interesting from the cars.com website. The salesman took time to answer each question in detail, and remained patient as I texted his answers via my mobile phone to my husband in Europe! The more I heard, the more convinced I was that the car was right for me. I was also able to discuss my needs with the financial manager before the purchase was finalized, which helped me to feel trust in the deal. The car I purchased was the first and only car I looked at after deciding to look for a new car. This leaves no room for comparison, but does indicate the excellent service I immediately received. Both the sales staff (Ralph) and the financial manager (Gloria) were outstanding, as well as insightful about my needs as a customer. I never felt they were only interested in selling me a car, which says a great deal in today's high-consumption market. The dealership is a family-run organization, and the customer is made to feel a part of that family. Additionally, since I was moving in from out of state, both Ralph and Gloria took my concerns seriously about being new to Connecticut, and they did everything they could to make my car purchase a success! More

I loved the personal video i was provided through email by nicole pace! this is a new exciting way to interact with your customers! Awesome experience by nicole pace! this is a new exciting way to interact with your customers! Awesome experience More

I was pleasantly surprised with my experience at Toyota of Wallingford. Bill DiChello made the buying process less stressful. He was polite, not pushy, very knowledgeable and had a great sense of humor. He of Wallingford. Bill DiChello made the buying process less stressful. He was polite, not pushy, very knowledgeable and had a great sense of humor. He was patient with all questions whether in the show room before the sale and by phone after the sale. Gloria Fernandez was very patient with the financing process. Overall, the experience was great and would recommend this dealership. More

Though this dealer is 30 miles away from my home and I purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the clos purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the closest Toyota dealer. I had it towed there late on a Saturday afternoon, and though it was past their service hours, the showroom staff were more than happy to assist. They provided me a Early Bird service envelope that I filled out with a description of what happened and left it with the dealer. I got a call early Monday morning from Katey and she explained the two recall items on the car and the diagnostic charge (which would we applied to any repair work done) and told me she would let me know. She called later that day to tell me the part for one of the recall items would be in tomorrow, and since the vehicle was inoperable there was little they could do until that was replaced. About 1pm on Tuesday I had not yet heard from them so I was at their website and initiated a "live chat" asking what the status of the vehicle was. The rep I spoke to relayed my question and contact info to the service manager, Karen, who emailed me promptly and explained the parts delivery only came in at noon. She let me know they were going to complete the recall work and Katey would call and let me know the status after that. Not too long later, Katey called to let me know that the recall work had been completed and the car was now working fine. I went down after work to pick it up and since it was a recall related repair, no charge at all. Great customer service all around from the sales to service staff and even the internet agent(s), a rare commodity, especially among 'big box' car dealerships. Though I am 30 miles away I would definitely consider doing business with them again, highly recommended. A++ More

Steven was courteous, knowledgeable, helpful at every step of the sales process. Gloria made the paper work go quickly and smoothly. The car was ready to drive home on the day that the first papers were step of the sales process. Gloria made the paper work go quickly and smoothly. The car was ready to drive home on the day that the first papers were signed. Hoped for a better price, but the one offered was not unfair. More