Toyota of Wallingford

We found Steve Rincon to be an excellent sales rep.. He We found Steve Rincon to be an excellent sales rep.. He was very professional, courteous, friendly, and very knowledgeable. All said we were We found Steve Rincon to be an excellent sales rep.. He was very professional, courteous, friendly, and very knowledgeable. All said we were very satisfied with our experience.. More

Toyota of Wallingford gave me a free tire promotion when I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. A I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. Alignment done and re-done, tires balanced and re-balanced, and they could not figure out what was wrong. 3 years later, still having the problems mentioned, I asked that they inspect my tires because they were skidding on wet pavement. They said my tires were fine (based on tread depth) and would not replace them, and recommended rotating the higher tread tires to the front. I went to another tire center where they identified that one front AND one back tire had broken belts. The tires were also wearing unevenly and losing air. The care was unsafe to drive. I got new tires and made a strong case to Toyota to reimburse me, since by our contract, they were supposed to provide free tires and they had failed in their inspection of my tires just 2 days earlier. I question the skill of their technicians, as they were unable to diagnose the initial problem (which they also caused). Toyota did agree to pay for the tires, but at no point offered an apology admitted any fault. Honestly, the apology was more important to me than the check. Prior to the tire incident...On my other vehicle, a 2005 Prius, Toyota reported that my brakes were 85% worn and needed immediate replacement. My husband decided to do the job himself and measured very accurately with a caliper and found that the old brakes still had well over half thickness remaining. He brought the brake pads with him to Toyota, and even in the face of mathematical logic, Toyota did not admit to having made a mistake. I believe they were very dishonestly trying to recommend work on the car that was not needed. I originally gave a generous 2 rating for friendliness and customer service, but after my last correspondence with Karen had to switch it (other employees have been very nice). She questioned and argued with me on every point, totally ignoring the facts of the situation. In the end, when backed into a corner and threatened with a letter to the BBB, Toyota did agree to do the right thing. However, if you want quality and honesty, do yourself a favor and service your car elsewhere. More

The team I worked with included: Stu, Steve and Gloria. They were all very helpful, friendly, and considerate. They helped me be able to make a very smart choice as a first time car buyer and they were ver They were all very helpful, friendly, and considerate. They helped me be able to make a very smart choice as a first time car buyer and they were very paitient with me. I loved the fact that Toyota of Wallingford loaned me the car for the evening. I had looked at many other dealerships and going to Toyota of Wallingford made me feel that I made the best choice. Thank you! More

Yamil was knowledgeable, friendly, and informative. He patiently explained the features of the Prius V and demonstrated use of all new technology. Without being pushy, he put together an outstanding deal, patiently explained the features of the Prius V and demonstrated use of all new technology. Without being pushy, he put together an outstanding deal, and I bought the car on the spot. More

In the beginning of our search for our second purchase at Toyota of Wallingford we had a poor start with one salesman who didn't return our call. With our own perseverance we returned to then be positively a Toyota of Wallingford we had a poor start with one salesman who didn't return our call. With our own perseverance we returned to then be positively approached by Celina Mason. She proved to be consistent with Toyota of Wallingford's professional reputation. She made our experience stress-free and even our 4 year old son enjoyed the visit (the playscape and the stuffed dog he was given by the owner helped greatly).We hope that Toyota of Wallingford continues it's family style approach. Thank you for this opportunity. More

This dealership sticks out from the rest in Connecticut!, This is the BEST Toyota/SCION experience I have had in quite awhile. This location makes you feel like you are part of the Toyota family. I am a fan This is the BEST Toyota/SCION experience I have had in quite awhile. This location makes you feel like you are part of the Toyota family. I am a fan of Toyota/SCION and have only great things to say about the experience in Wallingford. These guys bend backwards to make sure you are a satisfied customer!.... Jack Parra is excellent in sales, and wish him continued success in his career, he makes you feel relaxed, and that any worries you may have, Jack will make sure to care of it! Paul Solomon and Sohail Butt, made sure ALL finances were in order, every "t" crossed and evey "i" dotted. They again worked with me too, to get the car that I kept thinking about over and over. Frank Mikolike has a great personality and welcomed me to the team/family. All four were responsible for a great transaction and a great CAR! They all made the experience, seamless, fun, easy and "no hassle". If you are thinking of buying or leasing a car, Toyota & Scion of Wallingford goes way beyond what you might expect from a car dealership. I consider myself lucky to have found them, and again they made the experience unforgettable. Definitely a "customer-service-driven" dealership, where the priority is you and the car. Again, satisfied and impressed with this Dealership and I highly reccomend it!!!!... Thanks guys for the GREAT experience!! More

Everyone on this team made us feel like their only customer. They did their individual best to make sure we were satisfied. They followed through on every promise. This is my fourth purchase through a customer. They did their individual best to make sure we were satisfied. They followed through on every promise. This is my fourth purchase through a dealership and was by far the best. You guys are number one for a reason, keep up the good work. Anybody looking to purchase, do yourself a favor and put Toyota of Wallingford on your must see dealership. Thanks, Andrew More

I originally went to the Toyota dealership in Milford and had an awful experience. I was referred to visit the Wallingford dealership because they are known for their excellent service and I was not dissapoi had an awful experience. I was referred to visit the Wallingford dealership because they are known for their excellent service and I was not dissapointed! I was helped by Dan Roberts and he was exceptional. I had spoken to his boss, who I cannot remember the name of to tag in this, but he was very kind as well, had informed Dan of my car of interest and Dan had it pulled up and ready for me. He was Funny, attentive, very knowledgeable and very reassuring that my choice wasn't going to be met with dissapointment. Upon the walk around of my vehicle, I noticed the car had scratches on it, and Dan personally made sure that it was taken care of along with other things I wanted addressed, he took care of it without hesitation. I would recommend anyone who goes to this dealership to request him. Gloria had helped me with my financing, answered all of my questions thoroughly and patiently. She made herself approachable and very easy to talk to, which was a nice change considering it seems like normally when you meet people who work in financing are miserable. But she is a very happy person. The only put off issue I had with my experience was with this man named Frank who is not the same man listed above, he is supposedly the head sales associate. I had never met him before and he approached me with such a rude attitude and honestly spoke out of turn to me. When I turned to him for an explanation for his tone he shook me off. He then began to speak to Dan in such a deragatory, condesending manner that I did not appreciate. I honestly do not know how he works in sales and it seemed that by the scene that he made for quite a while, that no one in the building seemed surprised by his behavor and kind of just shook it up to thats just how he is. If I ever need any help with my vehicle in the future and I walk in and that man is the only one there, I will just wait until anyone else is available. Other than that, I will make sure to recommend this dealership to anyone. :) More

We had a great experience at Toyota of Wallingford. We will recommend this dealer to our friends. The Camry is a great car at a great price. will recommend this dealer to our friends. The Camry is a great car at a great price. More

First experience buying a car from a dealer. Jack and Gloria very friendly, Jack help me to get the right car for my family and very good prices A++ Gloria very friendly, Jack help me to get the right car for my family and very good prices A++ More