Toyota of Wallingford

Toyota of Wallingford provided us excellent service on the purchase of our new Rav4. Bill Dichello is an excellent salesman and was able to answer multiple questions about the car and work with me to get the purchase of our new Rav4. Bill Dichello is an excellent salesman and was able to answer multiple questions about the car and work with me to get a good deal. When completing the financing Paul Solomon was great and answered all of our questions about each line item that we had questions on. Great experience! More

My Experience at Toyota of Wallingford has been excellent, due to the Great customer service rendered to me and my Family. Elvin is a wonderful gentlemen and Outstanding professional in his service excellent, due to the Great customer service rendered to me and my Family. Elvin is a wonderful gentlemen and Outstanding professional in his service and very patient. This is my second time coming to Toyota of Wallingford. I went pass Toyota of Hartford and Manchester to see Elvin even though I l live in Hartford because I knew I could trust his southern polite manners and wonderful servive. Gloria Fernandez is an excellent Financial Representative. I let her know that I was on a strict budget and she was very attentive to my needs as a customer. Gloria was very helpful in working with me to place my payments on the computer and recommended the best warantie for my new Toyota Corrolla. My nine year old son even gave Gloria a complement telling her that she is a nice Lady. Gloria had a nice warm smile in return to my Family that made us feel very comfortable and we knew we were in good hands. I would most certainly recommend Toyota of Wallingford to my Family and Friends and I'll be back for my free oil change, carwash ! Thank You, Paula Eastwood More

my husband and i had a great experience with your sales consultant Dan Roberts and your finance manager Gloria Ferandez and also who helped us was sohail Butt they all did wonders for us and their persona consultant Dan Roberts and your finance manager Gloria Ferandez and also who helped us was sohail Butt they all did wonders for us and their personality alone made us very comfortable and at ease, they were very professional as well as friendly, i would recommend toyota of walllingford to all my friends, thankyou More

On our second visit we got the Camry we like for test drive with Mike Bush. Also he provide us with information about car and organized meeting with financial staff. All of them have a lot of patience t drive with Mike Bush. Also he provide us with information about car and organized meeting with financial staff. All of them have a lot of patience to answer questions and now we happily have a car we love for a price we can pay. Thank you! More

I will recommend this dealership to my family and friends. The staff were great, friendly, attentive and very patient with me. Dan & Stuart were awesome with me. Gloria was very detailed oriented friends. The staff were great, friendly, attentive and very patient with me. Dan & Stuart were awesome with me. Gloria was very detailed oriented and super friendly. I had her going crazy with so many questions but never felt like I was bodering her. I had a great experience. Thanks! More

When I first walked onto the lot at Toyota of Wallingford I of course received great customer service, I was buying a brand new car. Well from my very first oil change with the service department I had major I of course received great customer service, I was buying a brand new car. Well from my very first oil change with the service department I had major issues. The staff is rude, nasty and snotty to say the least. They treated me like crap every time I called or came in. One time I decided to get a car wash and when I picked up my car my front license plate was bent in half and the front bumper was scratched and dented. I noticed this right away and informed the service staff. To my surprise they did nothing about it, the women said "oh well you can purchase some touch up paint". They can damage my car and not be held responsible for it. I called and called about this and Diane called me back maybe once with some bs excuse. I waited for a call from the owner and of course never received one. I called again and they said "this matter has been closed". I was pissed! I will never buy a car from them again and will tell everyone I know not to do business with them. Please if you are thinking of doing business with Toyota of Wallingford, DON'T!! More

It was a pleasant, no hassle experience. The dealership had good vibes. I did not feel like shooting anybody by the time I left the dealership with my new car. had good vibes. I did not feel like shooting anybody by the time I left the dealership with my new car. More

The staff I worked with was personable, friendly, and accommodating. There was no worry about any hassling and they made it a smooth transition to get me into what I needed and wanted. I look forward to accommodating. There was no worry about any hassling and they made it a smooth transition to get me into what I needed and wanted. I look forward to doing future business with them, and I would recommend anyone to consider them for a future purchase. More

I purchased a used 2012 Tundra. It was taken in on trade on or around August 1st of 2012. I took delivery of used truck on 11/3/12. Upon taking delivery I was informed that there was only 1 key & key fob to on or around August 1st of 2012. I took delivery of used truck on 11/3/12. Upon taking delivery I was informed that there was only 1 key & key fob to the truck! I went back inside & spoke with Dan Roberts and Stuart Heisler about this and asked for a 2nd key and key fob. I was told in front of a room full of people that Stuart would get right on it and have Steve Zion look into the matter and would have more information on the following Monday. Monday came & went with no phone call. I then called Dan Roberts and he informed me that they had contacted the previous owner who found the missing key & key fob and would bring it to them ASAP.I would then be contacted to arrange for pick up or for them to drop in mail to me. Well , needless to say here it is 11/27/12 and I have left multiple voicemails for Dan Roberts to call me back regarding this. No return calls.I can not get connected to Steve Zion , jr or Sr. I called again on Friday 11/23/12 was put in touch with Frank Mikolike and was promised that he would look into the matter and get back to me on Monday 11/26/12. Again no call back. I called today 11/27/12 and was bounced around their phone system and left another message for Frank Mikolike and have not heard anything. It was noted in the car fax report that the truck had no accidents reported. My wife's keen Eye picked up 2 vertical sub surface ripples in the passenger side of the pick up bed. I asked Frank about it and asked if it was covered under the certified used warranty , he said" The truck was perfect, I dont know what you are talking about", I said well there are these vertical ripples in the bed on one side, I said thats not perfect, Will toyota give me a new bed? he laughed at me!! I said but it should not be like this or CAR FAX should have had something on this.... he said well I would need to see it and I'll be in touch on Monday........no call...... More

My experience at Toyota of Wallingford was great. Everyone there was helpful and pleasant. Very customer friendly. I worked closely with Bill DiChello on the purchase of my vehicle. I have nothing bu Everyone there was helpful and pleasant. Very customer friendly. I worked closely with Bill DiChello on the purchase of my vehicle. I have nothing but good things to say about the experience, He was very patient and understanding. He answered all my questions. Being a woman and walking in the door of the dealership where it is predominantly men, I did not feel intimidated or pressured as though I was being taken advantage of. The staff treated me with the utmost respect you can ask for. After the deal was made I also had the pleasure of meeting Gloria Fernandez who I sat down with to work out the finances. What a cheerful personality she has. She walked me through the whole process,we had a few laughs and she made it a daunting task a very pleasant one. I thank her for that, and Bill too for making my experience a very pleasant one. I would definitely purchase another vehicle at this dealership as well as recommend to friends and family. Thank You for a wonderful experience, Susan Serio More