Toyota of Wallingford

Our salesman, Josh Rippe, was very concerned about making sure we had all the necessary information regarding our new car. He was very friendly and listened to our concerns and addressed them appropriately. sure we had all the necessary information regarding our new car. He was very friendly and listened to our concerns and addressed them appropriately. The finance manager, Gloria Fernandez, was very knowledgable and very customer service oriented. She made sure that all of our questions and concerns were addressed and did so with a great attitude! More

I'm sure you would hope to have each customer leave your establishment feeling like they made the right choice. Not only did I feel the car I chose was suited for me, I KNOW I went to the best spot to make establishment feeling like they made the right choice. Not only did I feel the car I chose was suited for me, I KNOW I went to the best spot to make that purchase. First off, Yamil Ayala made me feel comfortable the minute I walked in. After a few minutes, I felt like I was dealing with a brother or family member. He made it very easy to talk, ask questions, and feel that he was working "with" me, rather than for himself. Huge plus! Mr. Ayala explained things in detail, showed me all of the "extras" the car came with, set up my Bluetooth with my phones, and so on. Never once did he try to sell me on something I wasn't interested in. Yamil listened(and similar to myself when interviewing people), followed up with a question about something I said. This easily led him to his next point, proof he was eagerly paying attention and trying to find me exactly what I was looking for. I appreciate all of his help. He made the experience comfortable and memorable. When finalizing the paperwork with Gloria Fernandez, I was very pleased with her communication skills in explaining everything to me. She was polite, informative, and very easy to talk to. Again, couldn't have been more comfortable. You all deserve the credit your establishment gets. I had a great experience, dealt with two extremely helpful/ knowledgeable workers, and will definitely spread the word about your location. Great work! Look forward to doing more business in the future. Thanks again! Derek Bedell ESPN Event Production More

I recently brought my SUV in for service and incountered a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting not to get the unbelievable caring response that I did get. My experience working with other car dealerships and service companies in the past was always so stressful, dreadful and was always left unsatisfied. My experience with Wallingford Toyota has been one of a kind. Every detail of my issue was dealt with and corrected quickly and with great kindness. Karen the Service Manager could not have been more kind and professional and apologetic. This is a dealership where the customer satisfaction is important to them. You very rarely come across this kind of service and i highly recommend Wallingford Toyota. More

This dealership is a great place to go to buy a new car! I was very pleased with the entire experience. For one, the staff is excellent—friendly, not pushy, very knowledgeable, and clearly striving to do th I was very pleased with the entire experience. For one, the staff is excellent—friendly, not pushy, very knowledgeable, and clearly striving to do their best for you. Comparison shopping around the CT area at dealers rated highly on DealerRater (didn’t bother with not-so-great dealerships) found similar pricing. Toyota of Wallingford didn’t have the absolute lowest price on the car, but they offered a fair price on my trade-in, offered lifetime free oil changes, and couldn’t be beat for customer experience, so we decided to go back to finish the purchase. The color of Camry that I wanted was actually delivered a few hours before we finished the paperwork. Although the car needed to be put into the computer system, the hub caps put on, washing, detailing, etc., Yas really stepped up to make sure that everything went smoothly and we were able to drive the car home that day. It really seemed like he went the extra mile to make that happen. Paul was great to work with on finishing up the paperwork—a really friendly person, very knowledgeable and helpful, and was clear on the content of the documents that were being signed. Steve (Sr.) stopped by a few times throughout the process and was very reasonable, not-pushy, and easy to work with. It was a great experience and I am very happy with the way everything worked out. More

I had just moved and knew nothing about the area and needed to get a car promptly. Went here on a whim and was treated so well I ended up buying the car then and there. Everyone on staff was helpful and needed to get a car promptly. Went here on a whim and was treated so well I ended up buying the car then and there. Everyone on staff was helpful and not too pushy during my decision. There were unexpected difficulties with the sale but everyone handled it very well and went out of their way to help me in this new town. This was the first car I ever bought and I am glad it turned out to be such a positive experience. Thanks! More

We are so happy we chose to purchase our car at Toyota of Wallingford! Thank you Mike Cote and Gloria Fernadez for your expertise, super friendly service and the making of a truly pleasant and worry-free car Wallingford! Thank you Mike Cote and Gloria Fernadez for your expertise, super friendly service and the making of a truly pleasant and worry-free car buying experience. Thank you Sohail Butt for your expertise in financing and getting us the best possible rate. You were all very accommodating and we always felt we were being well taken care of. We will be back and you can be sure that we will recommend you to others. Looking forward to a continuing relationship! Sincerely, Peter Williams and Kathleen Klein More

We got an amazing deal that Bill DiChello worked very hard on for us. After doing extensive shopping for my new car, this was by far the hardest anyone worked for us to get us into what we wanted. The hard on for us. After doing extensive shopping for my new car, this was by far the hardest anyone worked for us to get us into what we wanted. The sales process was very smooth, and they went above and beyond having my car available for me on the same day as the sale. Some extra work went into the detailing process, and they still had me out the door in the new car on the same day as purchase only a few hours later. The entire staff is very friendly and accommodating, and I would not hesitate going back to this dealership as well as referring others. Thank you! More

I walked into this dealership just to request a quote for financing elsewhere and then i met Rick Gary from sales. Rick made sure i didn't leave their show room without a deal and it turned out to be a bette financing elsewhere and then i met Rick Gary from sales. Rick made sure i didn't leave their show room without a deal and it turned out to be a better deal than where i was initially going to. Overall experience at this dealership was great, i was treated with respect from the moment i met Rick to the day i was called that my car is available and Sohail went over all the paper work with me with ease. Everyone at the dealership were helpful though i can't remember them all from sales to service and finance. I would recommend this dealership to anyone; why? because i never read any review or checked them out i just walked in and i got a deal of a life time. Thank you Rick!!! More

3rd car I bought from them. Good service. Salesman Mike was very nice and the finance lady (Gloria) was knowledgeable. Had a very bad experience at the Meriden Huyndai and that sent me down to Toyota - be was very nice and the finance lady (Gloria) was knowledgeable. Had a very bad experience at the Meriden Huyndai and that sent me down to Toyota - better service by far. More

My visit to this dealership was very pleasant the employees was very helpful and informative and they help me select my car. They did there best to get me approve I'm more than satisfied and will rec employees was very helpful and informative and they help me select my car. They did there best to get me approve I'm more than satisfied and will recommend to anyone. More