Toyota of Wallingford

Bottom line, it felt like no matter how busy these guys and ladies were they made it feel like you were the priority. I have not seen this level of customer service in years. Because of our experience, we and ladies were they made it feel like you were the priority. I have not seen this level of customer service in years. Because of our experience, we will go to no other dealership for our car needs even though closer ones exist, worth it! More

We were looking to purchase a vehicle for our family and not quite sure what we wanted. Joe Delaney, and Steve Jr. took the time to show us various models that might suit our needs until we found just the not quite sure what we wanted. Joe Delaney, and Steve Jr. took the time to show us various models that might suit our needs until we found just the right vehicle. They were always patient and very courteous in our interactions both on the phone and at the dealership. They put every effort into making sure we were getting exactly what we wanted and that we would be satisfied with our decision now and in the future. Steve had to locate our vehicle which he worked very hard in doing and did so very quickly. When the car arrived it far exceeded our expectations. We love our 2005 Sequoia and the dealership that sold the vehicle to us. We would highly recommend to anyone looking to purchase a new or used vehicle to go to Toyota of Wallingford. They surpass any other dealership in customer service and customer satisfaction. More

I had originally priced the xb at Car Max in E. Haven, it was a good experience but I felt trapped be the "no haggle" price also being a "Connecticut Yankee" I don't spend that kind of money at the drop of a was a good experience but I felt trapped be the "no haggle" price also being a "Connecticut Yankee" I don't spend that kind of money at the drop of a hat. The next morning I e-mailed every Scion dealer in Connecticut that had an xb available. I received a phone call (the only phone call)from Ron Jackson about fifteem minutes later with all the details, I was still receiving e-mails from the other dealers 3 DAYS LATER!! When I arrived at the dealership Ron refered me to Jeff Baron who was informative, enthusiastic but not forceful. I gave Jeff three criteria; a clean xb, a great warranty and a great monthly payment, he matched all three and I bought the car. Jeff couldn't have more helpful and concerned and his follow-up has been great! My next contact was Tony Ebanks in financing, what a great guy. Tony made the entire procees painless and efficient. Quite often people in Tony's position can be condecending as if they are doing you a favor, he made me feel like a friend not just another client. All three gentleman, Ron, Jeff and Tony were a pleasure to work with and I know my future experiences will be as positive as this one. More

FANTASTIC DEALERSHIP, FROM THE FIRST STEP INTO THE SHOWROOM TO THE FINAL GOODBYE WITH KEYS IN HAND, THIS IS THE BEST. EMAIL FOLLOWUP WITHIN 30 MINUTES; OVERALL VERBAL DESCRIPTION OF VEHICLE HANDLED VE SHOWROOM TO THE FINAL GOODBYE WITH KEYS IN HAND, THIS IS THE BEST. EMAIL FOLLOWUP WITHIN 30 MINUTES; OVERALL VERBAL DESCRIPTION OF VEHICLE HANDLED VERY PROFESSIONALLY AND TOOK OVER AN HOUR, THATS HOW COMPLETE IT WAS. WE WENT TO OUR LOCAL TOYOTA DEALERSHIP IN DANBURY, CT AND GOT THE WORST TREATMENT YOU COULD EXPECT. WALLINGFORD WAS LIGHT YEARS AHEAD OF DANBURY IN ALL ASPECTS. FIVE STARS TO WALLINGFORD'S ENTIRE DEALERSHIP. REPEAT BUSINESS WILL BE A NO-BRAINER. More

We are a Toyota family of many years having purchased 8 Toyotas in our adult life - from Corollas to SR5's to Celica to Camry to Highlander over 25 years. In the past, we have avoided Wallingford Toyota d Toyotas in our adult life - from Corollas to SR5's to Celica to Camry to Highlander over 25 years. In the past, we have avoided Wallingford Toyota due to a poor experience several years ago where poor personal interaction and aggressive salesmanship turned us off. Because of these poor experiences, we have purchased and had 3 other Toyotas serviced anywhere but Wallingford to avoid this experience again. This often meant we drove 45 minutes one way to have our cars serviced. When we decided it was time to purchase a new Highlander, we visited several dealers. We went to Wallingford simply to benchmark pricing never expecting to purchase from them. (Unfortunately the bad experiences remained too fresh in our memory banks.) But...little did we realize, what started as simply a benchmarking experience, turned into an experience ending in a purchase. From our first contact with Kevin Wright (Sales representative), the experience was nothing but professional and pleasant. Kevin was professional and well versed on the various Toyota models and options. He was organized and his follow up was impecable. He was not aggressive in his sales mannerism, but provided timely and thorough follow-up when requested. From sales rep to sales manager to finance manager, the experience in purchasing our Highlander was pleasurable. Without realizing it, we came to realize that the "old Toyota of Wallingford" was gone and a new culture had been established at this dealership. Toyota of Wallingford won a customer back this week. THey will continue to bring customers back to their dealership if they maintain this atmosphere and continue to treat customers in a similar manner as they treated us during this experience. We are now fans! More

I want to thank Ron Jackson for his continued commitment to fantastic personal and professional service. He made my visit. He was welcoming, warm, accessible, and willing to go the extra mile to help me; th to fantastic personal and professional service. He made my visit. He was welcoming, warm, accessible, and willing to go the extra mile to help me; the customer. Ron as always, you are top notch. Thank you, Michael More

The dealership is the best I have ever dealt with. Eric Levine was phenomenal! The car was ready right when he said it would be, fibnancing just as discussed - beautiful, shiny and ready to go! I highly r Levine was phenomenal! The car was ready right when he said it would be, fibnancing just as discussed - beautiful, shiny and ready to go! I highly recommend Toyota of Wallingford to anyone buying a car. They understand customer service. More

It is with GREAT PRIDE and PLEASURE that my wife and myself write this review. We have purchased many vehicles throught the years, and never were we treated more fairley and friendly and like FAMILY th myself write this review. We have purchased many vehicles throught the years, and never were we treated more fairley and friendly and like FAMILY then by TOYOTA OF WALLINGFORD!!!!!! We would also like to mention that the service is outstanding!!!! We would like to SPOTLIGHT two of the SHINING STARS that TOYOTA should be PROUD to call their own..... Owner Steve Zion and Diane Roberts. Who keep us coming back TIME AND TIME AGAIN!!!!! THANK YOU for everything that Toyota of Wallingford has done for us and our family through the years. Big John & Phyllis More

This is my first review for any commercial product/service in my life. yes, I was very impressed by this dealership and strongly recommend them to everyone. I just moved to Connecticut beca product/service in my life. yes, I was very impressed by this dealership and strongly recommend them to everyone. I just moved to Connecticut because of my new job and needed to buy a car in very short time to commute. I am an young female and went to this dealership by myself. It may sound crazy even though I purchased Scion XD model(has Pure Price system and no negotiation for the price). However, I had no choice since I really needed a car and all my friends are far away from me. Before going, I searched this site and had some information about dealership in area. I called a few dealershiop and dropped by another(closer one) before I went to this dealer. It was truly unpresure experience. Then, I went to this dealership. First thing I need to mention is there are other female customers coming alone. It was really uncommon scene. Second, they are exceptionally kind as well as professional. No push. Before I entered the dealership, I thought "okay. just try one more time. if they push, I'll leave right away" It did not happen. Third, they made it really quick. Quick estimate and quick processing. I picked up my car the very next day. How luck I was cheking this site before my car-shopping. I am a person relying on internet for many things and now, even more trust the power of internet. If you check this review and go this dealership, do not forget to mention you saw their positive review online. They will give you even a lot better service - as I have had. Believe all of these reviews and go to this dealership if you are in area. (Actually, it took more than an hour for me to drive there from the place I live. but I am really satisfied with my decision) More

ANOTHER pleasant experience with Toyota of Wallingford. Ron Jackson arranged the details of our fifth ( at least ) vehicle from this dealership. He was most courteous, pleasant and waited patiently while w Ron Jackson arranged the details of our fifth ( at least ) vehicle from this dealership. He was most courteous, pleasant and waited patiently while we cruised Route 5 thoroughly checking out the competition, returning with comments and questions. Obviously we return for many reasons - Ron, the great service department, and those warm smiles and greetings from Diane Roberts! We'll be back. Bob and Judie More