Tracy Chevrolet - Service Center

Quality dealership with quality products and people. They are always friendly and helpful. Very professional ! They are always friendly and helpful. Very professional ! More

I wanted leave a review because of the outstanding service I received this week when my anti-theft alarm would not stop going off. Everyone knows how extremely annoying that can be. It started service I received this week when my anti-theft alarm would not stop going off. Everyone knows how extremely annoying that can be. It started on a Sunday when service was closed but Fernando De La Cruz in Sales went above and beyond to try to help remedy the problem. While Fernando is not a mechanic, he did try to help me eliminate some possible issues. He took a great deal of time with me and seemed to genuinely want to help resolve the issue. He reminded me of what a great salesperson I had when Kevin S. sold me the car. It is clear by my interaction with Fernando that this dealership hires professionals that put the needs of the customer first. The next day, I bought my car in nearly a day before the first available appointment that had been available through the dealerships online system. There was quite a line of cars in front of me but both Matt Coons and John Barlett were patient and helpful even though my appointment was for another day. I have dealt with Matt several times when I have bought my car in for maintenance, He has spoiled me with is prompt, knowledgeable and friendly service. This time was no exception. He kept his cool when there were several customers all of the counter people were trying to help while my alarm almost unceasing continued to sound. After my initial visit, John Bartlett was my contact person and he made a real effort to return my calls and keep me updated. I have to note that this all occurred as the UAW strike was starting to heat up, so being able to get parts and know when they would arrive was becoming a bit challenging. I was planning an out of town trip and it was imperative that I had my car to get to the airport. John knew I was nervous about this and his updates helped to lessen my worry. John also gave me some "worst case scenario" suggestions that made the situation much less stressful. Finally, I have to thank John Chamberlain. I did not speak with Mr. Chamberlain but he is noted on my receipt as the person who inspected the car, so I believe he is the person that isolated the problem and installed the part, less than an hour after it arrived at the dealership. Without his expertise, I doubt very seriously that I would have my car back and in working order. With a such hardworking and conscious team, I know I did the right thing purchasing and having my car serviced at this dealership. More

Worst car dealer ever. I came for servicing (2nd service for bolt ev, which shouldn’t take 30min) my car here and service agent said it will take 1hr at 11.50am. Checked in I came for servicing (2nd service for bolt ev, which shouldn’t take 30min) my car here and service agent said it will take 1hr at 11.50am. Checked in at 1pm and said another 1hr. Another 1hr at 2pm… Now they are saying 5pm. Wasted my whole day. Never observed these kind of miscommunication in Toyota, Nissan or Honda. That’s why Chevy sucks More

Facility is very neat and Staffs are professionals. Consultant made sure warranty covered my scheduled maintenance first before any out of pocket expense. They can be trusted. Consultant made sure warranty covered my scheduled maintenance first before any out of pocket expense. They can be trusted. More

Is still recovering from COVID lockdowns. Service has improved over last two visits.Generally service is prompt and comfortable waiting area is provided along with complementary coffee. Service has improved over last two visits.Generally service is prompt and comfortable waiting area is provided along with complementary coffee. More

Tracy Chevrolet never disappoint specially the service department. Their staff are very professional and knowledgeable. Look for Javier for any service needs on your car. department. Their staff are very professional and knowledgeable. Look for Javier for any service needs on your car. More

Great customer service. Do what they can to keep the customer satisfied and happy. John is awesome! I won't go anywhere else than Tracy Chevrolet. customer satisfied and happy. John is awesome! I won't go anywhere else than Tracy Chevrolet. More

Quality reasonable service in the time of need during the covid crisis. I appreciate the dealership and essential workers at this business location remaining open to assist and service my car. Thank you fo covid crisis. I appreciate the dealership and essential workers at this business location remaining open to assist and service my car. Thank you for your service our in the community . More

Todd once again took great care of my Truck. Thank you Todd. I have never had a bad experience with the service department at Tracy Chevy, I would highly recommend them to everyone. Todd. I have never had a bad experience with the service department at Tracy Chevy, I would highly recommend them to everyone. More

I got both my Buick and Cadillac serviced. John answered all my questions with a lot of patience and everyone contributed to a great experience!!! all my questions with a lot of patience and everyone contributed to a great experience!!! More