Treasure Coast Lexus - Service Center

My first time I dealt with Doug Woods he was amazing this second time I was switched to someone else and my experience wasn’t so good. The oil change took two hours causing me to miss out on other appointmen second time I was switched to someone else and my experience wasn’t so good. The oil change took two hours causing me to miss out on other appointments and even when I checked on my car to see what was taking so long there was no common courtesy just a “It’s coming out of wash now”. To add Doug went over what was done and what was recommended that didn’t happen this time, to add injury to insult I came out of the service area looking for my car and it wasn’t pulled to the front. I had no idea where it was located so I found an Attendant and she searched for me to find it on the outside of the service area on the side of the building. She drove it up for me but I mean this was pretty bad as far as customer service goes. I unfortunately come from Stuart to Fort Pierce for the convenience but to be fair I would rather go elsewhere if this is the type of service I will receive. Very disappointing I hope my next visit will be better. More

My first time here at this dealership, and Rafael and his staff treated me with the utmost class. He told me when my car would be finished with the oil change, and they were spot on. I received a free car staff treated me with the utmost class. He told me when my car would be finished with the oil change, and they were spot on. I received a free car wash which compares to a $30 wash elsewhere (and they vacuumed!). Rafael was personable and took some time out of his busy schedule to chat with me and treat me like a real person. I love the complimentary goodies inside the very clean and customer friendly dealership! I will continue to give them my business! More

I received a call back to verify service and was able to drop car off and go take care of business that day. Great job on follow thru. drop car off and go take care of business that day. Great job on follow thru. More

I called and left 2 message for my advisor Robert Collier to call me and he never returned my phone calls. I was in an accident and my car was there for repair, I had important questions that needed to be to call me and he never returned my phone calls. I was in an accident and my car was there for repair, I had important questions that needed to be answered and felt like I was ignored. I am not happy with the service I received at all. More

Went to dealership during roof renovation and because of repair and noise comped my oil change and console bulb repair. I have been with the dealership eleven years and really like my Lexus. repair and noise comped my oil change and console bulb repair. I have been with the dealership eleven years and really like my Lexus. More

Everyone I encountered at the dealership was helpful, courteous and efficient. My tire was repaired, car washed and there was no charge for the tire repair. courteous and efficient. My tire was repaired, car washed and there was no charge for the tire repair. More

Very professional. Made me feel that I was special and that they really cared. Would definitely recommend this dealership and Rafael. He listened and assured me that they checked everything out and the ca that they really cared. Would definitely recommend this dealership and Rafael. He listened and assured me that they checked everything out and the car was safe to drive. He went over and above More

Pleased that car was picked up from home and problem rectified immediately. However, car collected in a Thursday and was told could not be returned until the following Monday due to staff holiday on th rectified immediately. However, car collected in a Thursday and was told could not be returned until the following Monday due to staff holiday on the Friday, the car was due to be returned early in the Monday morning to our neighbor, but after waiting some time for the car our neighbor phoned to be told the contact at Treasure Coast was away. The car was eventually returned but much later than promised. Apart from that no problem with the service received. More

The service a Treasure Coast Lexus is always top-notch. Scott Okeef runs a great team Kathy is always friendly and Rafael is very professional. The service crew is always taking good care of my vehicle, al Scott Okeef runs a great team Kathy is always friendly and Rafael is very professional. The service crew is always taking good care of my vehicle, all fluids are always topped off tire pressures are set in service reminders are always in the vehicle. Best service in the area!! More

Professional, convenient, and very courteous service as always. We would not take our Lexus vehicles anywhere else for routine maintenance and service. Easy to schedule always. We would not take our Lexus vehicles anywhere else for routine maintenance and service. Easy to schedule More